Why health care management matters by Therese van den Hurk

1. Why health care management
matters
EMMALAAN MANAGEMENT
Thérèse van den Hurk, May 2013

2. Time Cycle
•Thinking about institutions or housing
for the elderly, starts with thinking
about and designing a building
•Financial objectives en factors
regarding real estate management are
highly relevant
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•The main objective is delivering the
services to the elder clients
•Paying the investments by getting a
high customer satisfaction
•Only then the elder clients will be
willing to pay for the houssing
High level of service will create high customer
satisfaction and a return on investment
Management is needed to reach these goals
THE START
AND THEN …
ADDED VALUE

3. Services te be managed
• Services related to
the housing itself
• Domestic services
like catering
• Services related to
the age and health
of the elder clients
Health
Services
HEALTH SERVICES IS THE
DISTINGUISHING FACTOR
IN YOUR PROJECT!
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4. Definition of health services
• Level 1: taking care of elder people
who have become dependent of
others for their daily tasks
• Level 2: nursing, in case of mild
physical or neurological problems or
disabilities
• Level 3: (para) medical treatment
needed for rehabilitation
• Level 4: (para)medical treatment of
(physical & neurological) chronic
illness
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5. Important
• Problems (and degree of dependency) determine
building design
• Loneliness and lack of significance matter often more
than the physical symptons (that will not always
be‘solved’ by medical approach)
• Differentiation in stage and nature of symptons
• Alzheimer and other neurological are increasing and
almost unavoidable at high age
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6. How to organize health care services
• Define which services & programs to
be deliverd for the target group
• Prepare the budget: what price are
the clients willing to pay, what are
the costs of staffing and equipment,
other exploitations costs?
• Select and train staff
• Install teams, be aware of the
procedures needed to guarantee the
agreed levels of quality
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7. Adequate management provides
• Effective services that
makes the customer happy
• Efficient and profit oriented
conduct of business that
makes the investors and
shareholders happy
• Compliant to standards
regarding security and
relevant health care
standards
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8. Our offer to you
• To map out programs, procedures for caring &
nursing, treatment and rehabilitation
• Training, education and instruction for (future)
health care professionals
• To set up efficient en effective (daily) health care
management and exploitation schemes
• Selecting ICT supporting health care processes
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9. Thank you for
your kind attention
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