1. Position Paper on
Value of Technical Publications in the
Payroll Processing Applications
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2. The Writers Block www.twb.in 2

3. Introduction
This paper presents the value and need for qualitative
TWB - Leading Technical Documentation
Technical Publications in payroll processing
applications; to reduce costs and generate accurate Outsourcing Company
payroll.
TWB is a leading technical documentation company with
Technical publications created for multinational an excellent record of providing unmatched technical
companies that develop payroll processing documentation to many major multinational companies.
applications include a wide variety of material such as
user guides, process guides, online help, training TWB is the ideal choice for leading companies
manuals, payroll system manuals, flowcharts, and developing payroll processing applications. TWB helps
presentations. customers with all their technical and marketing
documentation needs such as user guides, training
The processes and procedures involved in performing manuals, process manuals, flowcharts, and
internal payroll processes, cross-department presentations.
processes for HR, Accounting/Finance and IT, payroll
auditing and validation points need to be documented. TWB works closely with client teams located globally,
and assists them in meeting their worldwide product
Global markets are showing positive trends and the announcements and launch deadlines. We work round-
overall worldwide payroll outsourcing industry revenue the-clock with client teams and help them with quick
is reaching billion dollar figures. In the past five years, responses that facilitate timely distribution of documents
this industry has recorded a Compound Annual around the globe.
Growth Rate (CAGR) of 15 per cent. The growth in the
industry has also invited a greater competition among
the industry-leading large enterprises.
“Knowledge is people, money, learning, flexibility
Every payroll process must be documented for 100% and competitive advantage. Knowledge is more
accuracy and effectively produce a deliverable. These relevant to sustained business than capital or labor.
documents are used by employees and managers, And yet knowledge remains the most neglected
and hence, must be presented in a professional and asset of a business. TWB helps you unlock and
easily comprehensible format. share your technical knowledge with the world.”
“TWB believes that the technology cannot exist
without being communicated effectively.”
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4. Payroll Processing – Technical Publications
The success of the company competing in the Payroll
Challenges and Solutions
Processing outsourcing market depends on the accuracy
of the payroll and real-time reporting. To achieve these,
payroll companies need standard and accurate payroll
process documents. An accurate process guide helps Some of the greatest documentation challenges that
your staff to generate payroll with 100% accuracy. most companies face today include:
The Payroll Outsourcing industry has recorded CAGR of  Timely availability or quality documents during
15% for the last five years, with almost 70% of the payroll processing
Fortune 500 companies outsourcing their payroll. The  Cost cutting in a multi-vendor business
payroll processing shares 43.9% share of the total environment
functions outsourced.  Managing large volumes of documentation for
processing payroll database
 Maintaining payroll processing without loss of
95% of firms outsource because they believe it
productivity or accuracy
will save them money*
For Payroll Processing, employees require reliable and
accurate process documents. The different payroll
processes require different documentation based on
the user role. Most of the companies prefer single
sourcing as a solution, by creating content in one
format and converting it as and when required.
It is sometimes difficult to understand payroll
processes. As a result, most of the documentation
requirements are outsourced to companies providing
quality and on-demand technical publication solutions.
With proper payroll process documentation, you can 
manage processes quantitatively, measure things such
as error rates and process time, and reduce the time it
takes to get new employees up-to-speed. Benefits
The companies competing in the aggressively growing
Payroll outsourcing industry require a team of highly For a leading payroll outsourcing firm, association with
committed technical authors with highly competent skills TWB has benefited them immensely in saving costs
to enable them communicate complicated payroll and producing professional documentation along with
processes with simple, clear, and concise publications. services such as:
In a competitive market companies want to standardize  Transferring complex technical data into easily
processes, strengthen compliance and deliver cross- understandable language
training more effectively.  Protecting technical and commercial data of payroll
processes
 Managing knowledge management and content
management solutions, single sourcing, and data
migration.
 Increasing quality and reducing errors by
implementing consistent payroll processes.
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5. Value of Technical Publications
Technical Communication for Communication for Different Levels of
Transferring Product Knowledge Technical and Product Knowledge
The purpose of technical communication is to transfer In technical publications, audience is the focal point.
product knowledge to end users in a comprehensible Hence, the style, language, and content must vary
manner. The strategies of communication and levels of depending on the type of audience being addressed. It
information vary depending on the type of product and is because every user has a specific role in the
audience. implementation and usage of the technology.
Therefore, it is important that documents be created
keeping in mind the role of the person who will use the
Providing end users with information about a product’s
document.
operation and maintenance is critical to the market
performance of the product. Hence, the need for quality
documentation is imperative. For example, when you document a software
application designed for highly technical users, it is
sufficient to provide the users with quick reference
In today’s business scenario, technical publications are
information to use the application.
often developed as an afterthought. This usually results
in inaccurate and incomprehensible documentation,
which, in turn, renders the users incapable of using the For users who start without technical or product
products. knowledge, it is important to provide detailed product
information along with instructions on how to use the
product.
Accurate, readily understandable, and quality documents
determine how a product sells in the market and result in
increased customer satisfaction. Attractive Publications as Useful
Marketing Tools
Faulty Assumptions that Result in
Problems in Documentation Besides transferring knowledge, technical publications
are also used for marketing a product. Before a
product is released in the market, information about
The faulty assumptions listed below result in the product needs to be effectively communicated to
incomprehensible document: the customers.
 Developers know their products better than anyone Well-designed, accurately presented, and attractive
else – due to time constraints and limited resources, marketing collaterals increase the market prospects of
many companies assign their documentation tasks to a product and reduce support costs.
the programmers. This more often results in the
creation of technology-centered information, while
end users require task-oriented information.
 Documentation of complex applications requires a
longer learning curve for the writer - learning the
product will not be a major obstacle for writers with
the right technical background.
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6. Conclusion
 Reduce Costs in a Highly Competitive Business: Growth of MNC’s in the highly competitive world depends
on the accuracy of their payroll processes by providing accurate payroll to their employees. Different user roles
need technical publications that can be used in different scenarios.
 Value of Technical Publications: Technical Publications are very essential for transferring product knowledge
to end users. Provisioning of proper material to use the technology and products enables the user to accept and
efficiently use the product. Faulty assumptions about documentation lead to inaccurate and hard-to-understand
material. This also decreases the chances of marketing the products in the global market.
 Role of Documentation Outsourcing: The MNC’s being highly-price competitive look at outsourcing the
documentation needs to well-establish Technical Publications Solutions providers. This helps the company cut
costs and at the same time deliver their products with quality documents.
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7. TWB Services
TWB is India’s leader in technical communication outsourcing and education. TWB offers a complete suite of services that allows
our customers leader in technical communication knowledge and their people and processes. TWB’s customers range from
TWB is India’s to effectively publish their technicaloutsourcing with education. TWB offers a complete suite of services that allow
Global 500 – including Cisco, Accenture, McAfee, knowledge with their SAP, Siemens, AOL, Intel; Indian technology majors
our customers to effectively publish their technical LG, Samsung, Citrix, people and processes. TWB’s customers range from –
including Infosys, Wipro; Global defense McAfee, LG, & Whitney, Honeywell, DRDO, HAL; and exciting technology majors
Global 500 – including Cisco, Accenture, majors - PrattSamsung, Citrix, SAP, Siemens, AOL, Intel; Indiantechnology startups.–
TWB's expertise in technical communication ranges from Whitney, Honeywell, DRDO, HAL; and exciting technology startups.
including Infosys, Wipro; Global defense majors - Pratt & IT Products and Outsourcing, ITES, Banking, Financial, Aerospace,
Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing.
TWB's expertise in technical communication ranges from IT Products and Outsourcing, ITES, Banking, Financial, Aerospace,
Defense, Ship Building to Hi-tech Manufacturing, and Discrete and Process Manufacturing.
TWB’s services include:
TWB’s services include:
Technical Marketing Technical Product Documentation Quality
Solutions Documentation Management
 Datasheets
 Administrator’s Guide
 Datasheets  Copy Editing and Proof Reading
 API Document
 Cheat sheets  Managing Writing
 Configuration Guide
 Solution Briefs/Solution Brochures  Editing Services
 Functional Specifications Document
 Presentations – Products/Corporate  Layout and Design
Profile  Installation Manual
 Creating SLAs
 Brochures and marketing collateral  Interface Document
 Web content  Interactive Electronic Technical Manual
(IETM)
Business Documentation
 Audio and video scripts
 Maintenance Manual  Business Proposals
 Press releases
 Online Help  Legal Disclaimers
 Direct mail
 Operation Manual  Policy Manuals
 Newsletter design copy
 Product Demo  Style Guide Design
 Sales catalogues
 Product Specifications Document  Template Design
 Sales sheets
 Product Overview Document
 Quick Reference Guide
Business Communication Content Management
 Release Notes
 Short Reports  Requirement Analysis Document
 Single Sourcing
 Proposals  SDK Document
 File Version Control
 Case Studies  Troubleshooting Manual
 Document Naming Conventions
 Lab Reports  User Manual
 Consistent Document Formatting
 Memos  Open Source Documentation
 Data Transformation
 Progress/Interim Reports  Programmers Guides
 Writing for Electronic Media  Functional Specifications Document
 Use Cases Web site Development
Illustrations  Online Help /Context Sensitive Help
 Web 2.0 development
 Troubleshooting Guides
 Graphic Designing  Web content

 Info graphics  Web applications
Qualitative Analytics for
 2D & 3D animation
Decision Support Translation and Localization
 Line drawings and illustrations
Services
 Economic Business Research
Process Documentation  Industry Analysis  Software Translation Services
 Workflows  Market Opportunity Analysis  Document Translation Services
 Standard Operating Procedures  Competitive Business Analysis  Localization (L10N) Testing
 ISO Documentation  Company & Prospect Profiling  Internationalization (I18N) Testing
 CMM Documentation  Reporting Solutions
 Assessment of Unmet Market Needs Records Management
Deployment and Support  Status and Potential of Technologies
 Document Management Solutions
 Benchmarking of Strategies Vs
Competition  Record Management Storage and
 Installation and Configuration Guides
Retrieval
 Operations Manual  Forecasting
 Sales Force Effectiveness
 Market Assessments
 Competitive Intelligence
 Opinion Leadership
 Emerging Markets - evaluation and
research
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8. TWB Software Tools Expertise
Our technical proficiency in software and authoring tools includes:
Our technical proficiency in software and authoring tools includes:
Unstructured Content XML Structured Editors Multimedia /Authoring
Development
 Epic  Adobe Flash®
 Microsoft Word®  FrameMaker+SGML  Adobe Dreamweaver®
 Adobe FrameMaker®  X-Metal®  Microsoft FrontPage®
 Adobe InDesign®  Adobe Captivate®
 QuarkXPress® Macromedia Captivate
 Adobe PageMaker® Graphics/Animations
 Multimedia /Authoring /
Illustrations  Adobe Flash® Supporting tools
 Adobe Photoshop®
 Adobe Flash CS4 Professional  Adobe Fireworks®  Adobe Flash®
 Adobe Illustrator CS3  Adobe Flex®
 CorelDRAW Online Help  Adobe AIR®
 Microsoft-Expression Graphic  Adobe Dreamweaver®
Designer  Adobe Acrobat®
 Xara Xtreme (Windows & Linux)  JavaHelp
 Microsoft Silverlight®
 CuteDraw  Adobe RoboHelp 7.0
 Adobe Authorware®
 Publisher3D(for animation)  HelpScribble
 Adobe Director®
 Sketsa SVG Editor (for vector  WebWorks Publisher
 Adobe Captivate®
graphics)  PowerCHM
 Trivantis Lectora®
 Techsmith Camtasia  Doc-To-Help
 ASP.NET
 Arbortext IsoDraw (technical  WinCHM
 JSP
illustrations for 2D and 3D)  HelpSmith 2.1.1(Windows)
 JAVA
 Fast-Help
 MadCap Flare Standards
Graphics/Animation
 Help-Server
 NVU Help
 Adobe Flash®  SCORM 1.2 / 2004
 Adobe Photoshop® XML  AICC
 Adobe Illustrator®  W3C
 Adobe Fireworks®  Section 508
 XMetal®  QTI XML
 Microsoft Silverlight®
 Microsoft Word 2003®,
 Microsoft Word 2007®
Databases Development and Publishing
tools
CMS/ LMS
 Microsoft Access  XSLT/XSL
 Microsoft SQL Server  EDD
 Sharepoint®
 Moodle
Flowcharting  Joomla,
 WordPress
 Microsoft Visio  Media Wiki
 iGrafx  CMS Builder
 EDraw  Author-it (formerly AuthorIT)
 RFFlow  Alfresco
 Flowbreeze
 Smart Draw
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9. Industries Served
TWB services a wide range of technology and knowledge-driven industries, helping them meet their markets better. These include:
TWB services a wide range of technology and knowledge driven industries, helping them meet their markets better, these include:
 Banking, Insurance and Financial Services  ITES/ KPO/ BPO
 Consulting and Business Services  Pharmaceuticals and Biotechnology
 Defense, Aerospace and Hi-Tech Manufacturing  Process Manufacturing and Allied Industries
 Education and Learning  Steel, Ship Building, Construction and Aviation
 IT, ITES  Telecom and Digital Communications
TWB has been the preferred technical documentation outsourcing company for:
TWB has been the preferred technical documentation outsourcing company for:
The TWB Building US Office:
No: 4062, 19th Main Road, TWB
HAL 2nd Stage, 11701 Norwegian Wood Drive
Bangalore – 560008 Austin, TX 78758
India.
Landmark: Behind Carlton Towers
Telephone: Telephone:
+91.80.40741400 / +91.80.41256367 +1.512.586.8357
Corporate Enquiries: corp@twb.in
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