consumer rights protection lecture by thira woratanarat Nov2013

1. Consumer Rights Protection
Thira Woratanarat MD
Department of Preventive and Social
Medicine, Faculty of Medicine,
Chulalongkorn University

2. The Principles of Consumer Rights
• The modern consumer movement: 1960s
“The Consumers' Association” in Britain
• Ralph Nadir: consumer campaign in the US
• John F Kennedy declared to the US Congress
that consumers have four basic rights:
“To safety, To be informed, To choose, To be
heard”

3. 'Consumers International' added four
more rights:
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The right to satisfaction of basic needs
The right to redress
The right to consumer education
The right to a healthy environment

5. 2005

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12. 1.
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(Value)
(Perception)
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(Attitude)