1. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT in Health Insurance :
Does it Make a Difference
Antony Jacob
Chief Executive Officer

2. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Stakeholder’s Expectations
Customers PartnersEmployees
How do I prevent
illness
.AND.
Ensure I am
protected financially
from healthcare
costs
How do I process
claim fast
.AND.
Get paid for
it at the
earliest
How do I analyse
data
.AND.
Make sound
business
decisions
Shareholders : Deliver Value as Trusted Brand

3. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT Leveraged to
‘Assess’ and ‘Improve’
Customer Health

4. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Health & Wellness Tools - Portal

5. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Health & Wellness Tools – Mobile App

6. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Integrated Communication with Customers
On Time
Support
Relevant
Support

7. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT Enabling Data
Analytics for
‘Timely’ and ‘Accurate’
Business Decision

8. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Analytics Engines Analytics Activities
Report
Predictive
Analytics

9. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Analytics delivering value
Customer Life Time Value and Segmentation
Predicting customer likely to lapse
Identifying customers likely to re-purchase
Creating products with pricing likely to increase sales
Detecting claims frauds before they occur
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3
5
4
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10. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
ICT Fostering
Partner Relationships
through
‘Speedy’ and ‘Efficient’
Claims Settlement

11. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Customised Portals created to facilitate
Speedy settlement of claims and payments
To the Hospitals and Customers
Customer Data Sharing with TPA Claims Documents Management

12. 4th International Conference on Transforming Healthcare with IT 6th – 7th Sep. 2013 Hyderabad, India
Thank You.