Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Online Communities: How to encourage involvement
1. Online communities: encouraging involvement
Tiffany St James
(On Twitter, Linked In,
Slideshare, Facebook, Skype..)
tiffany@stimulationltd.co.uk
Source: xkcd.com
2. Community engagement benefits
• Connecting with like-minded individuals
• Peer to peer recommendations
• Resourses, resourses, resources
• Stimulating the debate of your most interest
• Engaging with people in the their spaces
• eCRM
• Data collation
• Product testing
• Informing business, brand, product strategy
• The financial worth of ‘Likes’
8. Types of online community
Led by individuals
Fan Community
forums Hyperlocal blogs
sites
Big group
forums
Conversation Campaign Content
oriented communities oriented
Customer Magazine
forums off-shoots
Led by organisations
Source: Helpfultechnology.com
9. Risks of online engagement
• Stakeholders' unfamiliarity with format
• Lack of buy-in from proprietors
• Absence of standards, strategy,
measures
• IT limitations
• Elasticity of time and place
• Low levels of efficacy and trust
25. Choosing which communities
No of Posts Date of last post
and Topics in the main thread
Members
List
Structure and Contact details for
Management the moderator
Source: Helpfultechnology.com
26. Cost of ownership considerations
• Hosting and maintenance
• Usabilility: IA + interface design + code
• User experience: useability+design+content
• But what is the real cost of not engaging...
27. Set an objective
Listening Buzz generation
Audience insight, Stimulating discussion,
understanding views encouraging sharing
Co-production Discussion & Response
Working with a community Driving take-up,
to produce a resource asking for feedback
Source: Helpfultechnology.com
28. Rule of participation inequality
Wikipedia for example:
99.8, 0.2, 0.003
Rule: Jakob Nielsen
Source: bit.ly/ggRqCW
29. Managing communities
Creators: Maintain, promote, reward
Reward interactivity
Build in Status
Commentators: Personally interact
Ask questions
Increase interactivity
Co-creation
Lurkers: Progressive
disclosure
Increase engagement
Strangers: SEO
Widgets and Virals
32. Measures of success - KPIs
Outputs
How many visits, referrals, subscribers, loyalty,
web analytics, bounce rates
Outtakes
Message and experience for user satisfaction,
measuring change of attitude
Outcomes
Action - what do you want the user to do?
Source: UK Govt COI Interactive services
33. Developing and exit strategy
Exit Risks Actions Evaluate
options • Suspicion • Timing • Monitor
• Unpublish • Leadership • Transparent • All social
• Cease • Reputation • Brief Press media
• Remove • Resentment • Redirect • Response
engagement • Direction strategy
• Transparent
logy.com
• Hand back
Source: UK Govt COI Interactive services
34. 5 things to watch out for
1 Build it and they will come
2 Too too strict
3 Conflict: Moderator and/or participants
4 Too complex
5 Neglect
35. Code of conduct
• Be credible
• Be consistent
• Be transparent
• Be relevant
• Be an ambassador for
your organisation
36. Are you ready?
1 Are you listening?
2 Do ALL employees understand the risks?
3 Rapid response?
4 Strategy in place?
5 Had crisis training?
6 Clear on the roles and responsibilities
7 Top down and bottom up strategies
37. Thank You!
Tiffany St James
tiffany@stimulationltd.co.uk
Twitter:@tiffanystjames
Slideshare.net/tiffanystjames