1. Tim Mills-Groninger
2024 Davidson Place
Whiting, IN 46394
219-616-5886 timmg@earthlink.net linkedin.com/in/millsgroninger
Summary
Business Intelligenceprofessionalskilled inoperations,analytics, and the evaluation of complex business
processes.Extensive work in combining diverse data sets into centralized warehousesfor ad hoc inquiries,
internal analytics/performance management, and external regulatory reporting. Accomplished inconducting root-
cause analysis of irregularities.Experienced in requirements gathering, buy v. build research, and
implementation/training of CRM and OLTP databases. Knowledgeable in OLAP and complex reporting
environments. Macro-manager committed to mentoring and staff development. Excellent written and
interpersonal communication skills. Evangelist for data-driven decision making.
Technical Skills
SQL Server 2008 Integration Services (SSIS) including ETL, .NET and C# components, SQL Server 2008
Analysis Services (SSAS), SQL Server 2008 Reporting Services (SSRS), Microsoft Office SharePoint Server
2007, Microsoft Performance Point Server, Microsoft Visio, Microsoft Access and Access VBA, Microsoft Office
integration with a concentration on MS Excel.BusinessObjects reporting and universe design.
Databases:
MS SQL Server 2008 R2, Access/Jet, Oracle 10g
Software:
SQL Server Business Intelligence Development Studio/Visual Studio, BusinessObjects Enterprise Desktop
Intelligence and Web Intelligence
Query Languages:
T-SQL, PL/SQL, MDX
Professional Experience
AXA-AssistanceChicago, IL Nov 2011 – Feb 2013
Business Intelligence Reporting Analyst
AXA-Assistance helps travelers with health and lifestyle problems on behalf of insurance, credit card, and other
companies offeringthese benefits to members. Information management challenges include call center data,
multiple case and claims management systems, and international payments.
Implemented BusinessObjectsreport development and universe changes resulting in seamless transition
tonew back end database architecture. Provided extensive hand-holding to user community to introduce
new functionality and ease the transition from deprecated, but well loved, functionality. Provided hospice
assistance to BusinessObjects during transition to SSRS.
Built, deployed, and maintained SSIS packages to consolidate data from Informix, Excel, and PCI-secured
SQL DBs resulting in broader reporting opportunities and faster and more comprehensive response to client
inquiries.
Created SSRS environment for internal and external reporting on process control, financial, and
performance metrics. Extensive use of drill-down features and KPIs allows executives to identifyunder and
over-performing areas requiring intervention or replication. Utilization of shared data sources permits rapid
customization of new reports based on future-proofed data sets.

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Implemented pure SQL-based NCQA/HEDIS measures resulting in more accurate results, faster turn-
around, and more consistently repeatable results over previous semi-manual methods. Successfully
presented results and code to evaluator with the full set of measures being accepted prior to deadline.
Introduced self-service BI tools via SQL back end to Excel pivot tables resulting in improved understanding
of trends in underlying data and fewer, but higher quality, requests for ad hoc queries. Other outcomes
include reduction in use of stale data from point-in-time snap shots, more sophisticated use of Excel
formulas, and higher consistency through the use of templates.
SetFocus, LLC.Parsippany, NJ Oct 2010 – Jan 2011
Business Intelligence Master’s Program
The SetFocus Business Intelligence Master’s Program is an intensive, hands–on, project oriented program
where participants add knowledge and valuable experience putting the Business Intelligence skill set to use in a
simulated work environment.
Existing data from diverse data sources were consolidated into a uniform SQL Server 2008 database. ETL
capabilities of SSIS were used to define imports of data, build scheduling packages, define integration flow,
log data error exceptions and orphaned data and to define Database Maintenance Plans and send emails.
Created cubes, dimensions, and business critical KPIs using SSAS representing aggregations in different
ways - hierarchically and using custom groupings, that the company will use to analyze performance.
Created MDX queries according to business requirements.
Developed detail and summary reports, line and pie charts, trend analysis reports and sub-reports according
to business requirements using SSRS.
Implemented Business Intelligence dashboards using MOSS 2007 Report Center and Excel Services
producing different summary results based on user view and role membership.
Created score cards using MS Office Performance Point Server 2007 Dashboard Designer that feature
executive summary measures for revenue, overhead costs, material purchases, labor and profitability trends
for a construction company extracting data from SQL Server 2008 OLAP data source and deployed to
SharePoint sites. The dashboards also contain pages to view performance by employee, by region, and by
quarter enabling end-users to make filter selections.
Studied and reviewed application of Kimball data warehouse methodology across various industries.
Worked with data-handling scenarios, such as multiple hierarchies, data-driven KPI goals, sourced either
from dimension attributes or fact tables, handling Type-2 slowly changing dimensions. Possess solid
knowledge of writing, tuning and optimizing T-SQL queries.
Independent Consultant, Whiting, IN 1996 to present
Information and technology management
Consultant/ Analyst
Providing nonprofits, government agencies, and small businesses with software selection assistance, application
design and maintenance with Microsoft tools (including SQL and MS-Access), and operational support.
Overhauled product pipeline and sales reporting systems in SSRS and Access for a manufacturing
company that improved decision making by clarifying KPIs.
Built and maintained donor and client focused CRM and analysis databases, saving clients up to $50k over
alternate solutions.
Advisor and grant review for private foundations and government agencies, providing insight to grantee
technology capacity and feasibility, ultimately creating more impact per dollar awarded.
Utilized SQL Server and Access databases for development, as well as proprietary programs such as
RaisersEdge, DonorPerfect, eTapestry, FundEZ, and ODM.

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NonProfit Times, Morris Plains, NJ 1995 to present
National print and electronic news magazine
Contributing Editor
Premier print and online news and information source for the nonprofit community.
Improved decision making and understanding of70,000+ readers with feature-length stories covering
nonprofit management, accounting, and technology issues.
Influenced editorial policy and direction insuring that nonprofit management issues are recognized and
addressed.
Provided more comprehensive insight for reader’s decision-making through an extensive network of industry
insiders.
CNA Financial, Chicago, IL. 2007 to 2010
International Property and Casualty insurer
Senior Business Analyst, Data Quality
Seventh largest property and casualty insurer in the US. Member of four-person team within Corporate Actuarial
providing research on the root cause of data errors and inconsistencies. Acted as adjunct team member for
numerous statistical reporting projects for internal and external customers, often regulatory agencies.
Streamlined data warehouse research tools using Oracle data to feed Excel, Access, and Outlook to help
staff respond to regulator inquiries 30% fasterover prior methods.
Improved data quality through root cause analysis of interrelated claim, policy, and financial datasets to
deliver submissions on time with fewer fines from regulators.
Improved year-to-year efficiency and consistency of reporting by creating a series of Excel VBA tools that
allowed users to switch between multiple datasets while preserving complex pivot tables and other
formatting.
Created cross-functional teams to share information between isolated business areas.
Enabled C-level risk analysis of KPIs and deadlines via innovative scoring and assessment tool.
IT Resource Center/Lumity, Chicago, IL. 1986 to 2007
Nonprofit technology and financial management consulting and training agency serving local and national
nonprofits.
Associate Executive Director 1994 - 2007
Increased the impact and efficiency of more than 400 nonprofits per year via training and consulting
services, saving them $2 million annually.
Achieved 5+ year retention of staff and volunteers, reducing service disruption and maintaining better client
continuity and satisfaction.
Licensed service tracking/invoicing CRM application to 8 partners across the US.
Recruited C level executives to Board, developing cash and in-kind contributions.
Developed national support network, gaining access to best practices in administration andservice delivery.
Program Director 1989 to 1994
Improved client efficiency through business process improvements.
Educated attendees at academic and professional development conferences on integrating technology in
information and communication strategies.
Simplified invoicing through integrated billing/CRM systems, issuing statements within 48 hours of month-
end with 99% accuracy.
Maintained a highly innovative service portfolio through strategic planning processes and rapid-reponse
customre feedback tools.
Associate Program Director for Technical Services 1986-1989
Transferred ownership of information systems to clients throughinstructor-lead training.

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Improved data quality for decision making by integrating legacy and cutting-edge technologies.
Provided high-impact and low cost databases for fundraising and client management.
Education
Business Intelligence Master’s Program, SetFocus, LLC, Parsippany, NJ
Master of Fine Arts, Florida State University, Tallahassee, FL
Bachelor of Arts, PurdueUniversity, West Lafayette, IN
Additional Accomplishments
Author of the chapter Staffing ePhilanthropy in the book Nonprofit Internet Strategies. Contributor to
multiple publications and books including: Advancing Philanthropy, Chronicle of Philanthropy,
Printout,Nonprofit Management Strategies.
Member, Automated Data Systems Reform Panel for the Illinois Department of Children and Family
Services (DCFS).
Grant reviewer, US Department of Commerce NTIA TIIAP/TOP program and Chicago Community
Trust.
Speaker at conferences and seminars including: Apple Computer, NSFRE/AFP national and regional
meetings; Council on Foundations, Association of Prospect Researchers for Advancement National
Conference; Technology Resource Consortium National Conference; Alliance for Nonprofit
Management national and regional meetings; Philanthropy News Network national tour, Nonprofit
Technology Enterprise Network (NTEN) national and regional meetings.