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How to Introduce Operational Excellence in your Organisation?

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Tina Arora
Tina Arora

This presentation will help you present to the management the need and benefits of introducing Operational Excellence as a department in your Organisation. It can be modified to suit the advocacy in any industry - be it Financial services, BPO, LPO, KPO, Domestic call centres, Manufacturing, Consumer Goods, Retail, etc.

Business
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Operational Excellence A Winning Edge ! < Company Name >
Executive Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],“ Strategy is all about making difficult choices in the face of uncertainty and then learning as you go along and adjusting your original choices”.
The search for difference ! ,[object Object],[object Object],[object Object],[object Object],[object Object],“ Challenging the status quo has to be the starting point for anything that goes under the label of strategy.” - Gary Hamel
Cases in Point ,[object Object],[object Object],“ The demands for new knowledge and skills will be constant, no longer a value added element, but the essential factor in determining organizational survival.” - Meg Wheatley
Welcome to Business and Operational Excellence ,[object Object],[object Object],T E C H PROCESS P E O P L E OPERATIONAL EFFICIENCY C U S T O M E R S A T I S F A C T I O N I N N O V A T I O N
What is B&OE ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Operational Excellence? “ However numerous your products, the company won’t succeed unless each of them is treated with concentrated care.” - Robert Heller ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Six Sigma – Your Resource for Strategic Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The customer isn’t king anymore. The customer is dictator.” - Fran Lebowitz
Some Examples of successful implementation of 6 Sigma ,[object Object],[object Object],[object Object],[object Object],“ The customer isn’t king anymore. The customer is dictator.” - Fran Lebowitz
Connecting the dots … Six Sigma and Operational Excellence …… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How will we measure our success ? “ Watch the costs and the profits will take care of themselves.” - Andrew Carnegie ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How do we initiate this? ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],How do we initiate this?... contd
[object Object],[object Object],[object Object],How do we initiate this?.... contd “ Sometimes your best investments are the ones you dont make.” - Donald J.Trump
Our Mission Statement ,[object Object],[object Object],[object Object]
“ Built to last now means built to change.” - Blur ,[object Object],[object Object],[object Object],[object Object],We believe……
Appendix “ Difficulties, opposition, criticism – these things are meant to be overcome, and there is a special joy in facing them and coming out on the top.” - Vijaya Lakshmi Pandit Companies who are a part of the game
Appendix “ Never sing in chorus if you want to be heard.” - Jules Archibald A write-up by CEO of Impulsesoft Pvt Ltd, a company which grew from a boot-strapped organisation of two people to a global leader in Bluetooth wireless stereo music We cannot afford six sigma due to downturn – A write-up !
“ A company surrenders tomorrow’s businesses when it gets better without getting different.” - Peter F. Drucker Thank you for your time

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How to Introduce Operational Excellence in your Organisation?

  • 1. Operational Excellence A Winning Edge ! < Company Name >
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  • 17. Appendix “ Difficulties, opposition, criticism – these things are meant to be overcome, and there is a special joy in facing them and coming out on the top.” - Vijaya Lakshmi Pandit Companies who are a part of the game
  • 18. Appendix “ Never sing in chorus if you want to be heard.” - Jules Archibald A write-up by CEO of Impulsesoft Pvt Ltd, a company which grew from a boot-strapped organisation of two people to a global leader in Bluetooth wireless stereo music We cannot afford six sigma due to downturn – A write-up !
  • 19. “ A company surrenders tomorrow’s businesses when it gets better without getting different.” - Peter F. Drucker Thank you for your time