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Introducing Media Metrix 360:
The Next Generation of Audience Measurement




Magid Abraham
CEO
Internet = “The Most Measurable Medium”



                                                                       100% Accurate count of
                                                                         server requests, but…


                                                                        How many real users?
                                                                        What kind of users are
                                                                        they?
                                                                        Which request is a valid
                                                                        Page View?
                                                                        How long did the users
                                                                        spend on my site?




                  © comScore, Inc. Proprietary and Confidential.   2
Basic Problem: No Unique User ID

Web Analytics Approximation

 Unique User = Cookie ID (if Cookies can be set) or
                               IP Address + User Agent

More Problems!

• Cookies are deleted, and when they are, the same user can be counted
  multiple times

• IP Addresses change all the time causing inflation of user counts

• In any case, a UU is an attempt to identify a machine (or a browser),
  which can represent multiple people or a fraction of the usage of a single
  person


                     © comScore, Inc. Proprietary and Confidential.   3
Cookie Deletions Cause Repeat Visitors To Be Counted
Multiple Times

User Example:
 A user visits a site 4 times during a month
 He deletes his cookies twice

                                                            Cookie A              Cookie
          1                                                                       Deleted
              1                2                           3                4               5               6           7

                                                                                                 Cookie B

              8                9                         10                 11              12              13          14

                   Cookies                                                       Cookie C
          2        Deleted
              15             16                          17                 18              19              20          21

                                                                                                             Cookie C

              22             23                          24                 25              26              27          28

                                                 - Site
                                                      reads 3 distinct cookies
          3
              29             30                  - Same visitor is counted 3 times

                       © comScore, Inc. Proprietary and Confidential.   4
IP Addresses Change Frequently And Cause Users to be Counted
Multiple Times

 In the U.S., nearly 60% of computers have only one IP address in a month
 but account for only 10% of all IP addresses
 The average U.S. computer has 6 different IP addresses




                    © comScore, Inc. Proprietary and Confidential.   5
Panel Measurement




        Solution Strengths                                                           However…

  Tracks real people and                                                       A panel is still a sample:
  measures person demographics
                                                                                    Universe limited to H&W
  Better duration and usage
  measurement                                                                       Niche audiences difficult to
                                                                                    measure
  UVs not affected by bots or
  cookie deletion                                                                   Hard to represent users in
  Allows tracking users across                                                      large enterprises due to IT
  sites and time:                                                                   security policies
    Cross-site usage
    Audience overlap
    Reach and Frequency




                          © comScore, Inc. Proprietary and Confidential.   6
Changing the Panel vs. Server Measurement Relationship




                  © comScore, Inc. Proprietary and Confidential.   7
Introducing Media Metrix 360:
A Panel-Centric Measurement Approach




A best of breed approach
to digital measurement
that continues to revolve
around people




                 © comScore, Inc. Proprietary and Confidential.   8
Introducing MMX 360: Panel-Centric Hybrid Measurement


           Complete and Fully Reconciled Measurement


        PANEL                                                            SERVERS
  People Measurement                                                   Census Coverage
  Reach, Demographics                                                     of Usage
        Duration                                                          Anywhere




                                                 QUERY TAGS
                                                      Content
                                                   Categorization


                  © comScore, Inc. Proprietary and Confidential.   9
How Does the Hybrid Process Work?

  Collect Traffic from                                                                     Clean Traffic – remove non
  PCs and devices                                                                          human, bots, apply edit rules




                                                                               Apply comScore
                                                                               URL Dictionary




                                                               Total Traffic                          Filtered Traffic
                         © comScore, Inc. Proprietary and Confidential.   10
Filtered Traffic Broken Out by Source, then Home + Work Universe
Integrated with Panel

   Apply proprietary                                                                Leverage Panel, derived
methodologies to develop            The Universe Report                            detailed demographic and
  comScore Universes                                                                 person level behavior




                                                 Mobile Phones
                                                                                  Location
                                                                                                       Gender
                                              Shared Machines


                                                                                 Surfing                    Age
                                                              Work

                                                                                 Streaming              Income


                                                             Home



   Filtered                                  comScore Reported                                comScore
Census Traffic                                  Universes                                    Global Panel

                           © comScore, Inc. Proprietary and Confidential.   11
Media Metrix 360: Key Benefits for Participating Sites


 Comprehensive coverage; 100% of activity
 – New “Universe Report” mobile and public machines
 – Census-adjusted metrics in current Media Metrix reports
   (Home and Work)
 Improved coverage of At-Work population
 Harmonization / reconciliation of panel vs. server
 Granularity
 More timely reporting
 Transparency


                   © comScore, Inc. Proprietary and Confidential.   12
Media Metrix 360: The Web’s First True Currency




    Traditional Media Currency                                                        Web Currency

  Audience estimates used in setting                                         Payments are based on server
  advertising payments                                                       counts of impressions
  No direct measurement of ad                                                MMX 360 links directly to server
  impressions                                                                counts:
  Audience estimated from small                                               • Full accounting of audience
  samples of several 100’s to several                                         • Panel component based on
  thousands households                                                         comScore’s worldwide panel of
  Limited ability to read programs or                                          2MM users
  media with small audiences                                                  • Ultimate degree of granularity




                       © comScore, Inc. Proprietary and Confidential.   13
Media Metrix 360 Timetable



                                                        Data Period          Report Availability


                                                                   July 09         Aug 09


                                                                   July 09         Aug 09


                                                                   Aug 09          Sep 09


                                                         Sep-Dec 09            Oct 09- Jan 10




                  © comScore, Inc. Proprietary and Confidential.     14




                                                                                                   14

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Measuring Online Audiences Next Generation

  • 1. Introducing Media Metrix 360: The Next Generation of Audience Measurement Magid Abraham CEO
  • 2. Internet = “The Most Measurable Medium” 100% Accurate count of server requests, but… How many real users? What kind of users are they? Which request is a valid Page View? How long did the users spend on my site? © comScore, Inc. Proprietary and Confidential. 2
  • 3. Basic Problem: No Unique User ID Web Analytics Approximation Unique User = Cookie ID (if Cookies can be set) or IP Address + User Agent More Problems! • Cookies are deleted, and when they are, the same user can be counted multiple times • IP Addresses change all the time causing inflation of user counts • In any case, a UU is an attempt to identify a machine (or a browser), which can represent multiple people or a fraction of the usage of a single person © comScore, Inc. Proprietary and Confidential. 3
  • 4. Cookie Deletions Cause Repeat Visitors To Be Counted Multiple Times User Example: A user visits a site 4 times during a month He deletes his cookies twice Cookie A Cookie 1 Deleted 1 2 3 4 5 6 7 Cookie B 8 9 10 11 12 13 14 Cookies Cookie C 2 Deleted 15 16 17 18 19 20 21 Cookie C 22 23 24 25 26 27 28 - Site reads 3 distinct cookies 3 29 30 - Same visitor is counted 3 times © comScore, Inc. Proprietary and Confidential. 4
  • 5. IP Addresses Change Frequently And Cause Users to be Counted Multiple Times In the U.S., nearly 60% of computers have only one IP address in a month but account for only 10% of all IP addresses The average U.S. computer has 6 different IP addresses © comScore, Inc. Proprietary and Confidential. 5
  • 6. Panel Measurement Solution Strengths However… Tracks real people and A panel is still a sample: measures person demographics Universe limited to H&W Better duration and usage measurement Niche audiences difficult to measure UVs not affected by bots or cookie deletion Hard to represent users in Allows tracking users across large enterprises due to IT sites and time: security policies Cross-site usage Audience overlap Reach and Frequency © comScore, Inc. Proprietary and Confidential. 6
  • 7. Changing the Panel vs. Server Measurement Relationship © comScore, Inc. Proprietary and Confidential. 7
  • 8. Introducing Media Metrix 360: A Panel-Centric Measurement Approach A best of breed approach to digital measurement that continues to revolve around people © comScore, Inc. Proprietary and Confidential. 8
  • 9. Introducing MMX 360: Panel-Centric Hybrid Measurement Complete and Fully Reconciled Measurement PANEL SERVERS People Measurement Census Coverage Reach, Demographics of Usage Duration Anywhere QUERY TAGS Content Categorization © comScore, Inc. Proprietary and Confidential. 9
  • 10. How Does the Hybrid Process Work? Collect Traffic from Clean Traffic – remove non PCs and devices human, bots, apply edit rules Apply comScore URL Dictionary Total Traffic Filtered Traffic © comScore, Inc. Proprietary and Confidential. 10
  • 11. Filtered Traffic Broken Out by Source, then Home + Work Universe Integrated with Panel Apply proprietary Leverage Panel, derived methodologies to develop The Universe Report detailed demographic and comScore Universes person level behavior Mobile Phones Location Gender Shared Machines Surfing Age Work Streaming Income Home Filtered comScore Reported comScore Census Traffic Universes Global Panel © comScore, Inc. Proprietary and Confidential. 11
  • 12. Media Metrix 360: Key Benefits for Participating Sites Comprehensive coverage; 100% of activity – New “Universe Report” mobile and public machines – Census-adjusted metrics in current Media Metrix reports (Home and Work) Improved coverage of At-Work population Harmonization / reconciliation of panel vs. server Granularity More timely reporting Transparency © comScore, Inc. Proprietary and Confidential. 12
  • 13. Media Metrix 360: The Web’s First True Currency Traditional Media Currency Web Currency Audience estimates used in setting Payments are based on server advertising payments counts of impressions No direct measurement of ad MMX 360 links directly to server impressions counts: Audience estimated from small • Full accounting of audience samples of several 100’s to several • Panel component based on thousands households comScore’s worldwide panel of Limited ability to read programs or 2MM users media with small audiences • Ultimate degree of granularity © comScore, Inc. Proprietary and Confidential. 13
  • 14. Media Metrix 360 Timetable Data Period Report Availability July 09 Aug 09 July 09 Aug 09 Aug 09 Sep 09 Sep-Dec 09 Oct 09- Jan 10 © comScore, Inc. Proprietary and Confidential. 14 14