This case study shows how indepth evaluation of the visitor experience can provide useful evidence on the ways visitors interact with exhibitions and what they learn from them. \'Coffee shop\' debriefs replicated the natural way that visitors talk about an exhibition visit with their companions. The study comments on methodology and the implications of the findings for exhibition design, learning outcomes and effective promotional strategies. The study was carried out at the National Gallery of Australia in January 2007.

1. Coffee Shop Debrief Visitor Evaluation Constable Egyptian Antiquities from the Louvre National Gallery of Australia May 2007 Gillian Savage

3. After the show

4. Overarching metaphor

5. A queue is an opportunity Image: Max Dupain

6. The beginning Image: Dan and Kozue Kitchens

8. The middle Image: Lyn Rupe

10. Few extra workers

11. The end