Slides for an invited presentation I gave to the the National Archives and Records Administration’s Online Public Access (OPA) Integrated Product Team in College Park, MD in 2013.
5. Most successful crowdsourcing
projects are not about large
anonymous masses of people.
They are about inviting
participation from relatively
small interested and engaged
members of the public.
7. These projects can continue a
long standing tradition of
volunteerism and involvement
of citizens in the creation and
continued development of
public goods
10. “Work consists of whatever a
body is obliged to do.
Play consists of whatever a
body is not obliged to do.”
Mark Twain, The Adventures of Tom Sawyer
11. A Citizen Scientist, Archivist,
or Journalist is not a laborer.
They are Amateurs in the
best possible sense of the
word.
12. Amateur: (French amateur
"lover of“) a person attached
to a particular pursuit, study,
or science, without pay and
often without formal training.
29. Why Wasn’t I Consulted:
is the fundamental question of the web…
Humans have a fundamental need to be
consulted, engaged, to exercise their
knowledge (and thus power), and no
other medium that came before has
been able to tap into that as effectively.
The Web Is a Customer Service Medium, Paul Ford
30. If you tap into the human need to be
consulted you can get some interesting
reactions. Here are a few: Wikipedia,
StackOverflow, Hunch,Reddit, MetaFilter,
YouTube, Twitter, StumbleUpon, About,
Quora, Ebay,Yelp, Flickr, IMDB,
Amazon.com, Craigslist, GitHub,
SourceForge, every messageboard or site
with comments, 4Chan, Encyclopedia
Dramatica. Plus the entire Open Source
movement.
The Web Is a Customer Service Medium, Paul Ford
36. Measuring the Diameter of a tree
1. Measure the circumference of the tree (6 feet);
2. Remember that the diameter is related to the
circumference of an object according to the
formula circumference/diameter equals 22/ z (or
pi);
3. Set up the formula, replacing the variable
circumference with the value of 6 feet;
4. Cross-multiply, getting 22 (diameter-unknown )
= 42
5. Isolate the diameter by dividing 22, obtaining
42/22
6. Reduce the fraction 42/22 1.9 feet
46. Helping someone succeed is
often about getting them the right
tools. All tools can act as
scaffolds to break down a task.
We frequently embed our
expertise inside our tools.
49. Ben Brumfield runs a range of
crowdsourcing transcription projects.
At one point in a transcription project
he noticed that one of his power
users was slowing down, cutting
back significantly on transcribing
these manuscripts.
50. The user explained that they had
seen that there weren’t that many
manuscripts left to transcribe.
51. For this user, the 2-3 hours a day
they spent working on transcriptions
was an important part of their day
that they had decided to deny
themselves some of that
experience.
52. They needed to ration it out.
They needed to make sure that it
lasted.
53. After our basic needs are covered, the
things that generally matter most to us
are
Purpose: causes we care for
Identity: things that define us
Meaning: doing things that matter
Belonging: being a part of something
55. The Concepts and their Questions
1. Human Computation: How could we use
human judgment to augment computer
processable information?
2. Wisdom of Crowds: How could we empower
and consult with a community of users?
3. Scaffolding: How can our tools act as
scaffolds to help make the most of users
efforts?
4. Motivation: Whose sense of purpose does
this project connect to? What identities are
involved?