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RightNow Leads in Garnter MQ

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Todd Kyle
Todd Kyle

RightNow dominated the 2010 Gartner CRM Magic Quadrant for eService and Contact Center

1  sur  8
Gartner Magic Quadrants Customer Service
Gartner Magic Quadrant Contact Center 2010 “ Vendors that can demonstrate a strategy of providing support for all four of these areas (contact center, Web, analytics and social CRM) will be best-positioned to lead the market.”
Gartner Magic Quadrant eService 2009 “ RightNow Technologies still remains the worldwide leader in e-service”
Best Solution for Multi-Channel Service eService Contact Center RightNow is the only Leader in both Contact Center and eService
Leaping Ahead of the Competition 2010 2009 RightNow shows the most significant movement 2009 to 2010
More Gartner & 1to1 Customer Awards Than Any Other Vendor BEST CRM EMEA FINALIST 2007 BEST CRM FINALIST 2007 CR M SILVER 2008 BEST CRM 2008 & CSS GOLD 2008 CRM GOLD 2008 ORG TRANS SILVER 2009 AND CSS SILVER 2008 BEST CRM EMEA 2009 CUSTOMER EXPERIENCE WINNER EMEA/APAC 2010 CE EXCELLENCE & CRM GOLD 2009 CSS GOLD 2009 CSS SILVER 2009 BEST CRM 2007 CRM SILVER 2009
Contact Center MQ Commentary on RightNow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eService MQ Commentary on RightNow ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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RightNow Leads in Garnter MQ

  • 1. Gartner Magic Quadrants Customer Service
  • 2. Gartner Magic Quadrant Contact Center 2010 “ Vendors that can demonstrate a strategy of providing support for all four of these areas (contact center, Web, analytics and social CRM) will be best-positioned to lead the market.”
  • 3. Gartner Magic Quadrant eService 2009 “ RightNow Technologies still remains the worldwide leader in e-service”
  • 4. Best Solution for Multi-Channel Service eService Contact Center RightNow is the only Leader in both Contact Center and eService
  • 5. Leaping Ahead of the Competition 2010 2009 RightNow shows the most significant movement 2009 to 2010
  • 6. More Gartner & 1to1 Customer Awards Than Any Other Vendor BEST CRM EMEA FINALIST 2007 BEST CRM FINALIST 2007 CR M SILVER 2008 BEST CRM 2008 & CSS GOLD 2008 CRM GOLD 2008 ORG TRANS SILVER 2009 AND CSS SILVER 2008 BEST CRM EMEA 2009 CUSTOMER EXPERIENCE WINNER EMEA/APAC 2010 CE EXCELLENCE & CRM GOLD 2009 CSS GOLD 2009 CSS SILVER 2009 BEST CRM 2007 CRM SILVER 2009
  • 7.
  • 8.

Notes de l'éditeur

  1. Note: the eService MQ will be updated in mid-2010
  2. Most Gartner and 1:1 Media Awards Three Years Running RightNow looks at success through the lens of our customer awards first, technology awards second