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THOMAS M. PRICE
   Professional Portfolio
      Digital Resume
Digital resume
Thomas M. Price
tmattprice@me.com
    404.909.2705
 thomasmprice.com
  Skype: tmattprice
Digital resume
CREATIVE IT PROFESSIONAL
                                ::MISSION::
To apply my information technology, project management & executive
account management experience to help an established company increase
their productivity & efficiency through creative technology.
Digital resume
SKILLS PROFILE
✴   Ability to establish, maintain & upgrade network infrastructure & WiFi solutions
✴   Ability to envision, plan, implement & support technology-based solutions to business problems
✴   Strong group communication, leadership & organizational skills
✴   Ability to multi-task without losing sight of objectives
✴   Proficient training abilities on an array of subject matter
✴   Proven ability to maintain, support & grow a large client base
✴   Ability to nourish & enrich relationships with third party vendors & suppliers
✴   Ability to manage projects from vision to implementation with success
✴   Website development utilizing Adobe Dreamweaver & WordPress
✴   Graphic Design utilizing Adobe Photoshop
✴   Design & build custom machines to fit an array of purposes & business requirements
✴   Extensive remote support experience with Citrix GoTo Assist & LogMeIn Rescue
✴   Extensive experience: MS Office Suite (2003, 2007, 2010), Adobe Suite (CS4 & CS5), Microsoft
    Windows (ALL Editions,including SBS), OSX, MSDOS, VMWare, Citrix, VPN, TCP/IP, Microsoft
    Project & Merlin, +
Digital resume
EXPERIENCE
TEKWave Solutions                                                                2011 - Current
Director of Project Management

• Develop & oversee all new implementations from incubation period to delivery
• Developed Access+SharePoint database to catalog all assets, contracts & service plans
• Task management to ensure all projects are complete within timeline & budget
• Front-end customer support & ticket processing
• Work directly with technology partners to assure timely & accurate transactions
• Work directly with CEO to set timelines & goals
• Forecasting new projects & technology plans
• Implemented & maintain Project Server 2010 in correlation with SharePoint 2010
• Conduct bi-weekly implementation meetings to assure goals & milestones are met within our timeline
• Research, propose & implement new & emerging technologies to streamline our processes
• R&D new technologies to increase our product line while continuously evolving as an industry leader
EXPERIENCE
EXPERIENCE
Cypress Communications                                                                             2010 - 2011
Key Account Manager

•   Maintain & grow a large client base in the Atlanta & Los Angeles area of over $500k in monthly revenue
•   Manage client base while prospecting for sales opportunities with VoIP, Data & Communications as a Service (CaaS)
•   Strive to improve the client experience in all areas
•   Envision, socialize & develop sophisticated voice/data solutions to meet & exceed business requirements
•   Developed & maintained Access+SQL database to keep track of our clients, contract terms, contact information &
    current products/services.
•   Incorporated Microsoft OneNote to reduce paper consumption by keeping digital files on all my clients
•   Conduct client meetings, both on-site & virtual, to socialize new technology offerings & how they would be a
    benefit in their business environment.
•   Assisted in troubleshooting, research & resolution for all my clients to speed up the issue-to-resolution process
•   Provided both monthly & weekly forecasts to better track & project progress
•   Developed sophisticated Excel spreadsheet with formulas & macros to track our forecasted figures (i.e.,
    terminations, renewals, new business, etc.) for my manager’s use in gauging the team’s progress
•   Assisted several clients with training requirements, both on-site & virtual
EXPERIENCE
EXPERIENCE
Checkmate                                                                                                              2008 - 2010
IT Director
•   Provided global technical support for over 150 XP, Vista & Windows 7 machines
•   Research, develop, test & implement technology-based solutions to reduce our costs & increase our revenue, efficiency & visibility
•   Project planning, development, management & implementation
•   Network infrastructure design, maintenance, setup, security & upgrades
•   Utilized Microsoft SBS 2003 & 2008 for AD management & security
•   Research, design & deploy data continuity & DR solutions & plans
•   Developed portions of our company manual, for training & procedure purposes
•   Developed several digital training guides using Adobe Acrobat Pro, screen casting & audio recording
•   Reduced our company’s IT operational costs $75,000 annually by implementing VoIP communications globally
•   Developed custom built & configured systems for both the CEO & Chairman
•   Worked closely with the CEO to forecast bad debt, new projected revenue & each branch’s performance
•   Established & grew relationships with 3rd party vendors & suppliers
•   Maintained an inventory database to assure all our company assets were accounted for & cataloged
•   Provided executive level support directly to the CEO, Chairman & Controller
•   Setup & maintained a VMWare virtual environment for all new technology R&D
•   Added video conferencing to our branches to allow for performance review & training webinars
•   Designed & implemented all branch network infrastructure & setup
•   Worked with network protocols, such as TCP/IP, VPN, and SSL to assure we had a secure & functional network
EXPERIENCE
EXPERIENCE
Checkmate                                                                            2006 - 2008
Branch Manager

• Managed & operated a successful branch office
• Grew the total branch ledger from $53k to over $215k during my tenure
• Increased monthly branch revenue from <$10k to over $30k
• Developed marketing strategies to increase business & retain customer base
• Worked to lower operational costs while increasing area exposure by developing effective low cost
  campaigns
• Developed custom built Excel workbook to track several aspects of branch progress & success.
• Managed my team to be motived at work & strive for excellence
• Effectively brought the branch out of triage & back to one of the top branches in the company
• Developed excellent rapport with clients & colleagues aiding in our branch’s success
• Effectively assisted in collections to assure our bad debt was kept to a minimum
EXPERIENCE
EXPERIENCE
Aaron’s Sales & Lease                                                                  2005 - 2006
Customer Account Manager

• Managed revenue growth by assisting with marketing strategies & sales campaigns

• Increased customer retention through exceptional customer service & support

• Developed a database to track & maintain accurate inventory records

• Effectively assisted with collections to assure the bad debt was kept to a minimum

• Developed strong relationships & rapport with our customers to increase revenue growth & decrease
  past due 2006-2008 payments/bad debt

• Effectively assisted management grow the branch revenue from $170k to over $300k during my
  tenure

• Incorporated technology in my position to increase efficiency, accuracy, & aid my superiors by providing
  reports based on store performance

• Assumed store manager responsibilities when the store manager was absent
EXPERIENCE
EXPERIENCE
Mega Skate                                                                      1996 - 2003
Assistant Manager

• Effectively operated the skating rink
• Managed all subordinate employees
• Monitored concession transactions & service
• Hosted birthday parties
• Maintained rental equipment & repair when necessary
• Acted as internal security when necessary
• Assisted & managed the cleanup crew post business hours
• Developed new & entertaining games to keep patrons wanting to come back
• Aided in promoting & selling merchandise
• Operated & maintained all DJ equipment
• Developed & implemented technology to aid in audio control & music playback
Digital resume
EDUCATION
University of Alabama                                                 2003 - 2005
Bachelor’s Degree

Northwest Shoals                                                      2000 - 2003
Associate’s Degree


  FUTURE EDUCATION PLANS
    To pursue relevant Microsoft & Cisco certifications that relate to my position.
Digital resume
REFERENCES
Available Upon Request
Digital resume
Thomas M. Price
tmattprice@me.com
    404.909.2705
 thomasmprice.com
  Skype: tmattprice

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Digital resume

  • 1. THOMAS M. PRICE Professional Portfolio Digital Resume
  • 3. Thomas M. Price tmattprice@me.com 404.909.2705 thomasmprice.com Skype: tmattprice
  • 5. CREATIVE IT PROFESSIONAL ::MISSION:: To apply my information technology, project management & executive account management experience to help an established company increase their productivity & efficiency through creative technology.
  • 7. SKILLS PROFILE ✴ Ability to establish, maintain & upgrade network infrastructure & WiFi solutions ✴ Ability to envision, plan, implement & support technology-based solutions to business problems ✴ Strong group communication, leadership & organizational skills ✴ Ability to multi-task without losing sight of objectives ✴ Proficient training abilities on an array of subject matter ✴ Proven ability to maintain, support & grow a large client base ✴ Ability to nourish & enrich relationships with third party vendors & suppliers ✴ Ability to manage projects from vision to implementation with success ✴ Website development utilizing Adobe Dreamweaver & WordPress ✴ Graphic Design utilizing Adobe Photoshop ✴ Design & build custom machines to fit an array of purposes & business requirements ✴ Extensive remote support experience with Citrix GoTo Assist & LogMeIn Rescue ✴ Extensive experience: MS Office Suite (2003, 2007, 2010), Adobe Suite (CS4 & CS5), Microsoft Windows (ALL Editions,including SBS), OSX, MSDOS, VMWare, Citrix, VPN, TCP/IP, Microsoft Project & Merlin, +
  • 9. EXPERIENCE TEKWave Solutions 2011 - Current Director of Project Management • Develop & oversee all new implementations from incubation period to delivery • Developed Access+SharePoint database to catalog all assets, contracts & service plans • Task management to ensure all projects are complete within timeline & budget • Front-end customer support & ticket processing • Work directly with technology partners to assure timely & accurate transactions • Work directly with CEO to set timelines & goals • Forecasting new projects & technology plans • Implemented & maintain Project Server 2010 in correlation with SharePoint 2010 • Conduct bi-weekly implementation meetings to assure goals & milestones are met within our timeline • Research, propose & implement new & emerging technologies to streamline our processes • R&D new technologies to increase our product line while continuously evolving as an industry leader
  • 11. EXPERIENCE Cypress Communications 2010 - 2011 Key Account Manager • Maintain & grow a large client base in the Atlanta & Los Angeles area of over $500k in monthly revenue • Manage client base while prospecting for sales opportunities with VoIP, Data & Communications as a Service (CaaS) • Strive to improve the client experience in all areas • Envision, socialize & develop sophisticated voice/data solutions to meet & exceed business requirements • Developed & maintained Access+SQL database to keep track of our clients, contract terms, contact information & current products/services. • Incorporated Microsoft OneNote to reduce paper consumption by keeping digital files on all my clients • Conduct client meetings, both on-site & virtual, to socialize new technology offerings & how they would be a benefit in their business environment. • Assisted in troubleshooting, research & resolution for all my clients to speed up the issue-to-resolution process • Provided both monthly & weekly forecasts to better track & project progress • Developed sophisticated Excel spreadsheet with formulas & macros to track our forecasted figures (i.e., terminations, renewals, new business, etc.) for my manager’s use in gauging the team’s progress • Assisted several clients with training requirements, both on-site & virtual
  • 13. EXPERIENCE Checkmate 2008 - 2010 IT Director • Provided global technical support for over 150 XP, Vista & Windows 7 machines • Research, develop, test & implement technology-based solutions to reduce our costs & increase our revenue, efficiency & visibility • Project planning, development, management & implementation • Network infrastructure design, maintenance, setup, security & upgrades • Utilized Microsoft SBS 2003 & 2008 for AD management & security • Research, design & deploy data continuity & DR solutions & plans • Developed portions of our company manual, for training & procedure purposes • Developed several digital training guides using Adobe Acrobat Pro, screen casting & audio recording • Reduced our company’s IT operational costs $75,000 annually by implementing VoIP communications globally • Developed custom built & configured systems for both the CEO & Chairman • Worked closely with the CEO to forecast bad debt, new projected revenue & each branch’s performance • Established & grew relationships with 3rd party vendors & suppliers • Maintained an inventory database to assure all our company assets were accounted for & cataloged • Provided executive level support directly to the CEO, Chairman & Controller • Setup & maintained a VMWare virtual environment for all new technology R&D • Added video conferencing to our branches to allow for performance review & training webinars • Designed & implemented all branch network infrastructure & setup • Worked with network protocols, such as TCP/IP, VPN, and SSL to assure we had a secure & functional network
  • 15. EXPERIENCE Checkmate 2006 - 2008 Branch Manager • Managed & operated a successful branch office • Grew the total branch ledger from $53k to over $215k during my tenure • Increased monthly branch revenue from <$10k to over $30k • Developed marketing strategies to increase business & retain customer base • Worked to lower operational costs while increasing area exposure by developing effective low cost campaigns • Developed custom built Excel workbook to track several aspects of branch progress & success. • Managed my team to be motived at work & strive for excellence • Effectively brought the branch out of triage & back to one of the top branches in the company • Developed excellent rapport with clients & colleagues aiding in our branch’s success • Effectively assisted in collections to assure our bad debt was kept to a minimum
  • 17. EXPERIENCE Aaron’s Sales & Lease 2005 - 2006 Customer Account Manager • Managed revenue growth by assisting with marketing strategies & sales campaigns • Increased customer retention through exceptional customer service & support • Developed a database to track & maintain accurate inventory records • Effectively assisted with collections to assure the bad debt was kept to a minimum • Developed strong relationships & rapport with our customers to increase revenue growth & decrease past due 2006-2008 payments/bad debt • Effectively assisted management grow the branch revenue from $170k to over $300k during my tenure • Incorporated technology in my position to increase efficiency, accuracy, & aid my superiors by providing reports based on store performance • Assumed store manager responsibilities when the store manager was absent
  • 19. EXPERIENCE Mega Skate 1996 - 2003 Assistant Manager • Effectively operated the skating rink • Managed all subordinate employees • Monitored concession transactions & service • Hosted birthday parties • Maintained rental equipment & repair when necessary • Acted as internal security when necessary • Assisted & managed the cleanup crew post business hours • Developed new & entertaining games to keep patrons wanting to come back • Aided in promoting & selling merchandise • Operated & maintained all DJ equipment • Developed & implemented technology to aid in audio control & music playback
  • 21. EDUCATION University of Alabama 2003 - 2005 Bachelor’s Degree Northwest Shoals 2000 - 2003 Associate’s Degree FUTURE EDUCATION PLANS To pursue relevant Microsoft & Cisco certifications that relate to my position.
  • 25. Thomas M. Price tmattprice@me.com 404.909.2705 thomasmprice.com Skype: tmattprice

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