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THERE IS NO SPRINT
ZERO.
Go!
Over	
  a	
  year	
  ago,	
  I	
  started	
  on	
  an	
  new	
  and	
  interesting	
  journey.	
  	
  I	
  was	
  assigned	
  to	
  work	
  on	
  an	
  Agile	
  team.
I	
  came	
  from	
  a	
  traditional	
  waterfall	
  background.	
  	
  I	
  had	
  a	
  clear	
  understanding	
  what	
  my	
  role	
  was	
  on	
  the	
  team.	
  	
  What	
  my	
  deliverables	
  were,	
  how	
  
long	
  it	
  would	
  take	
  to	
  create	
  them.
My	
  world	
  was	
  very	
  straightforward	
  then.
My	
  exposure	
  to	
  agile	
  prior	
  to	
  my	
  current	
  role	
  was	
  academic.	
  	
  There	
  was	
  this	
  thing	
  called	
  sprints,	
  where	
  developers	
  did	
  short	
  bursts	
  of	
  work,	
  
and	
  then	
  they	
  would	
  iterate.	
  	
  And	
  UX	
  work	
  all	
  occurred	
  in	
  this	
  thing	
  called	
  Sprint	
  Zero.	
  	
  Before	
  the	
  dev	
  teams	
  start	
  working.
This	
  presentation	
  is	
  my	
  experience	
  about	
  being	
  embedded	
  in	
  an	
  Agile	
  team	
  and	
  being	
  immersed	
  in	
  the	
  process.	
  As	
  you	
  can	
  imagine,	
  this	
  was	
  
quite	
  the	
  change	
  for	
  me.	
  	
  	
  Interestingly	
  enough,	
  both	
  change	
  management	
  and	
  agile	
  talk	
  about	
  the	
  Five	
  Stages	
  of	
  Change	
  adoption.
This	
  is	
  based	
  on	
  the	
  Five	
  Stages	
  of	
  Grief.
I	
  will	
  use	
  this	
  model	
  to	
  share	
  my	
  experience.
DENIAL
Denial	
  
For	
  me,	
  denial	
  often	
  presents	
  itself	
  as	
  optimism.	
  	
  Hey,	
  Agile	
  is	
  new	
  for	
  me,	
  but	
  I	
  would	
  really	
  like	
  to	
  learn	
  about	
  it.	
  	
  	
  	
  I’ll	
  still	
  be	
  able	
  to	
  do	
  	
  my	
  
usual	
  process	
  in	
  the	
  mystical	
  Sprint	
  Zero.
Not	
  the	
  case.
DENIAL
Denial	
  
For	
  me,	
  denial	
  often	
  presents	
  itself	
  as	
  optimism.	
  	
  Hey,	
  Agile	
  is	
  new	
  for	
  me,	
  but	
  I	
  would	
  really	
  like	
  to	
  learn	
  about	
  it.	
  	
  	
  	
  I’ll	
  still	
  be	
  able	
  to	
  do	
  	
  my	
  
usual	
  process	
  in	
  the	
  mystical	
  Sprint	
  Zero.
Not	
  the	
  case.
OP TIMIS TIC
Denial	
  
For	
  me,	
  denial	
  often	
  presents	
  itself	
  as	
  optimism.	
  	
  Hey,	
  Agile	
  is	
  new	
  for	
  me,	
  but	
  I	
  would	
  really	
  like	
  to	
  learn	
  about	
  it.	
  	
  	
  	
  I’ll	
  still	
  be	
  able	
  to	
  do	
  	
  my	
  
usual	
  process	
  in	
  the	
  mystical	
  Sprint	
  Zero.
Not	
  the	
  case.
I	
  am	
  part	
  of	
  a	
  Product	
  Team.	
  	
  The	
  product	
  team	
  is	
  made	
  up	
  a	
  lead	
  from	
  each	
  functional	
  group.	
  	
  There	
  is	
  a	
  dev	
  lead,	
  a	
  UI	
  lead,	
  a	
  QA	
  lead,	
  myself	
  
as	
  the	
  UX	
  lead	
  and	
  the	
  product	
  manager	
  along	
  with	
  the	
  Scrum	
  Manager.
We	
  created	
  the	
  Initial	
  backlog	
  together.	
  	
  This	
  enormous	
  sprawl	
  of	
  sticky	
  notes	
  is	
  a	
  our	
  project?	
  	
  This	
  is	
  the	
  documentation?	
  	
  This	
  is	
  the	
  map	
  
we’re	
  going	
  to	
  follow?	
  	
  No	
  requirements,	
  no	
  speciRications?
JSTOR HOME SEARCH BROWSE MyJSTOR
<Coverage>, <Volumes>
Published by: <Lorem Ipsum Press>
Books in Series
<Series Title>
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diam, quis dignissim leo augue eu risus. Duis bibendum, dui sit amet suscipit pellentesque, felis tortor auctor augue, ut
dapibus ipsum urna in velit. Sed ultricies varius nibh at aliquet. Mauris vehicula mi dapibus mauris tempus posuere. Vivamus
dapibus condimentum nulla a vestibulum. Nam lorem arcu, vulputate sed varius vel.
Month Year
<Title>
<Author>
Stable URL: http://www.jstor.org/stable/xxxxxx
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vestibulum auctor, nibh orci.
Month Year
<Title>,
<Author>
Stable URL: http://www.jstor.org/stable/xxxxxx
Month Year
<Title>
<Author>
Stable URL: http://www.jstor.org/stable/xxxxxx
<Subtitle>
<Subtitle>
<Subtitle>
, <Author>, <Author>
1
4
3
7
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vestibulum auctor, nibh orci.
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vestibulum auctor, nibh orci.
Notes: List of Series/Sets (LOSS)
BLUE = BKS-89
1. Series Title is NOT clickable.
2. Coverage: span of years. Format will
be YYYY-YYYY.
Computed based on the first published
year of a volume in a series and the last
published volume in a series.
Volumes: total number of volumes in the
series: X Volumes
Publisher: name is clickable and goes to
the Publisher page.
3. Books in Series:
The volumes are shown in the order of
the published date, with the most recent
first.
Each book may contain the following
information:
Title: On click, goes to the book TOC.
Subtitle: OPTIONAL. If a subtitle does
not exist, do not show an empty row.
Authors: Not clickable from this page
OPTIONAL: If more then one Author,
they are separated by comma.
STABLE URL: Not clickable
Brief snippet: First 50 words of book
blurb.
ORANGE = Separate Cards
4. Series Summary: X characters long.
If no summary, page content moves up.
This MAY be future content.
5. Access Key:BKS 91
Should work as it currently does.
6. Access Icons: BKS-92
Should work as it currently does.
7. Global Search: BKS-93
Should work as it currently does.
2
6
5
, <Author>, <Author>
, <Author>, <Author>
J
B
J
J
J
J
1
Notes:
This is first pass and the icons attached are not the final icons.
Success Criteria:
An icon appears in the top right corner of each search result that indicates that it is a Book,
Journal, or Pamphlet.
These graphics should meet accessibility standards.
And	
  I	
  was	
  creating	
  what	
  I	
  will	
  call	
  JIT	
  wireframes.	
  	
  Instead	
  of	
  trying	
  to	
  understand	
  the	
  entirety	
  of	
  the	
  functionality	
  of	
  the	
  work	
  upfront,	
  I	
  was	
  
creating	
  very	
  discrete	
  artifacts	
  to	
  illustrate	
  stories.	
  	
  
Learning	
  to	
  create	
  in	
  terms	
  of	
  “passes”	
  and	
  “not	
  perfect”
	
   	
   Pulls	
  dev	
  into	
  the	
  process	
  earlier
ANGER
Anger	
  (I’ll	
  call	
  this	
  frustration)
The	
  Product	
  Team	
  experiences	
  a	
  lot	
  of	
  churn.	
  	
  As	
  we	
  plan	
  sprints,	
  we	
  are	
  pulling	
  stories	
  out	
  of	
  the	
  backlog	
  that	
  we	
  had	
  an	
  understanding	
  of	
  
“way	
  back	
  when”	
  but	
  may	
  have	
  lost	
  the	
  full	
  meaning	
  of	
  it	
  in	
  the	
  now.
This	
  feels	
  inefRicient	
  to	
  me.	
  	
  If	
  we	
  had	
  written	
  things	
  down	
  more	
  completely	
  “way	
  back	
  when”	
  then	
  maybe	
  we	
  wouldn’t	
  have	
  to	
  spend	
  hours	
  
trying	
  to	
  Rigure	
  out	
  what	
  that	
  sticky	
  mean.
Tension	
  with	
  the	
  dev	
  team.	
  	
  It	
  turns	
  out	
  they	
  want	
  pixel	
  perfect	
  wireframes.	
  	
  
ANGER
Anger	
  (I’ll	
  call	
  this	
  frustration)
The	
  Product	
  Team	
  experiences	
  a	
  lot	
  of	
  churn.	
  	
  As	
  we	
  plan	
  sprints,	
  we	
  are	
  pulling	
  stories	
  out	
  of	
  the	
  backlog	
  that	
  we	
  had	
  an	
  understanding	
  of	
  
“way	
  back	
  when”	
  but	
  may	
  have	
  lost	
  the	
  full	
  meaning	
  of	
  it	
  in	
  the	
  now.
This	
  feels	
  inefRicient	
  to	
  me.	
  	
  If	
  we	
  had	
  written	
  things	
  down	
  more	
  completely	
  “way	
  back	
  when”	
  then	
  maybe	
  we	
  wouldn’t	
  have	
  to	
  spend	
  hours	
  
trying	
  to	
  Rigure	
  out	
  what	
  that	
  sticky	
  mean.
Tension	
  with	
  the	
  dev	
  team.	
  	
  It	
  turns	
  out	
  they	
  want	
  pixel	
  perfect	
  wireframes.	
  	
  
F R U S T R AT I O N
Anger	
  (I’ll	
  call	
  this	
  frustration)
The	
  Product	
  Team	
  experiences	
  a	
  lot	
  of	
  churn.	
  	
  As	
  we	
  plan	
  sprints,	
  we	
  are	
  pulling	
  stories	
  out	
  of	
  the	
  backlog	
  that	
  we	
  had	
  an	
  understanding	
  of	
  
“way	
  back	
  when”	
  but	
  may	
  have	
  lost	
  the	
  full	
  meaning	
  of	
  it	
  in	
  the	
  now.
This	
  feels	
  inefRicient	
  to	
  me.	
  	
  If	
  we	
  had	
  written	
  things	
  down	
  more	
  completely	
  “way	
  back	
  when”	
  then	
  maybe	
  we	
  wouldn’t	
  have	
  to	
  spend	
  hours	
  
trying	
  to	
  Rigure	
  out	
  what	
  that	
  sticky	
  mean.
Tension	
  with	
  the	
  dev	
  team.	
  	
  It	
  turns	
  out	
  they	
  want	
  pixel	
  perfect	
  wireframes.	
  	
  
BARGAINING
Bargaining	
  (Resigned)
With	
  each	
  sprint	
  review,	
  I’m	
  beginning	
  to	
  better	
  understand	
  what	
  the	
  developers	
  need	
  from	
  me.	
  	
  And	
  we	
  
It	
  becomes	
  a	
  negotiation.	
  	
  During	
  sprint	
  planning,	
  making	
  sure	
  my	
  deliverables	
  are	
  clearly	
  marked	
  up	
  and	
  expectations	
  are	
  set.	
  	
  And	
  Rinding	
  a	
  
common	
  language.	
  	
  The	
  new	
  language	
  involves	
  stating	
  explicitly	
  this	
  is	
  a	
  “Rirst	
  pass”,	
  it	
  is	
  not	
  a	
  “perfect	
  representation	
  of	
  the	
  Rinal	
  product
BARGAINING
Bargaining	
  (Resigned)
With	
  each	
  sprint	
  review,	
  I’m	
  beginning	
  to	
  better	
  understand	
  what	
  the	
  developers	
  need	
  from	
  me.	
  	
  And	
  we	
  
It	
  becomes	
  a	
  negotiation.	
  	
  During	
  sprint	
  planning,	
  making	
  sure	
  my	
  deliverables	
  are	
  clearly	
  marked	
  up	
  and	
  expectations	
  are	
  set.	
  	
  And	
  Rinding	
  a	
  
common	
  language.	
  	
  The	
  new	
  language	
  involves	
  stating	
  explicitly	
  this	
  is	
  a	
  “Rirst	
  pass”,	
  it	
  is	
  not	
  a	
  “perfect	
  representation	
  of	
  the	
  Rinal	
  product
R E S I G N E D
Bargaining	
  (Resigned)
With	
  each	
  sprint	
  review,	
  I’m	
  beginning	
  to	
  better	
  understand	
  what	
  the	
  developers	
  need	
  from	
  me.	
  	
  And	
  we	
  
It	
  becomes	
  a	
  negotiation.	
  	
  During	
  sprint	
  planning,	
  making	
  sure	
  my	
  deliverables	
  are	
  clearly	
  marked	
  up	
  and	
  expectations	
  are	
  set.	
  	
  And	
  Rinding	
  a	
  
common	
  language.	
  	
  The	
  new	
  language	
  involves	
  stating	
  explicitly	
  this	
  is	
  a	
  “Rirst	
  pass”,	
  it	
  is	
  not	
  a	
  “perfect	
  representation	
  of	
  the	
  Rinal	
  product
While	
  the	
  product	
  team	
  sizes	
  the	
  story,	
  the	
  dev	
  team	
  writes	
  the	
  tasks	
  it	
  will	
  take	
  to	
  meet	
  the	
  speciRied	
  success	
  criteria.	
  	
  If	
  the	
  story	
  involves	
  a	
  
UX	
  component,	
  I	
  make	
  sure	
  the	
  team	
  understands	
  the	
  intended	
  functionality	
  and	
  as	
  many	
  of	
  the	
  rules	
  for	
  that	
  story.	
  	
  And	
  sometimes,	
  they	
  
know	
  more	
  than	
  I	
  do.	
  	
  We	
  enter	
  a	
  collaboration.
Understanding	
  the	
  scope	
  of	
  the	
  “story”
And	
  I	
  am	
  with	
  the	
  team	
  throughout	
  the	
  entire	
  process.	
  	
  I	
  don’t	
  work	
  on	
  deliverables	
  for	
  a	
  few	
  weeks	
  and	
  disappear.	
  	
  I	
  only	
  recently	
  return	
  to	
  
my	
  cube	
  to	
  work	
  on	
  my	
  deliverables.	
  	
  I	
  work	
  in	
  the	
  colab	
  WITH	
  the	
  developers	
  and	
  the	
  Product	
  Team	
  in	
  an	
  open	
  collaboration	
  space.	
  	
  
Insert	
  photo	
  of	
  colab	
  space.	
  	
  Dev	
  team	
  and	
  product	
  team
DEPRE SSION
Things	
  are	
  going	
  well,	
  but	
  I	
  can’t	
  get	
  comfortable.	
  	
  I	
  look	
  at	
  the	
  backlog	
  which	
  we	
  have	
  now	
  mapped	
  out	
  against	
  all	
  of	
  our	
  sprints.	
  	
  
DEPRE SSION
Things	
  are	
  going	
  well,	
  but	
  I	
  can’t	
  get	
  comfortable.	
  	
  I	
  look	
  at	
  the	
  backlog	
  which	
  we	
  have	
  now	
  mapped	
  out	
  against	
  all	
  of	
  our	
  sprints.	
  	
  
WORRY
Things	
  are	
  going	
  well,	
  but	
  I	
  can’t	
  get	
  comfortable.	
  	
  I	
  look	
  at	
  the	
  backlog	
  which	
  we	
  have	
  now	
  mapped	
  out	
  against	
  all	
  of	
  our	
  sprints.	
  	
  
I’m	
  anxious.	
  	
  I	
  can’t	
  trust	
  in	
  this	
  process.	
  	
  	
  Looking	
  at	
  the	
  amount	
  of	
  work	
  we	
  have	
  to	
  do	
  with	
  NO	
  requirement	
  or	
  specs	
  is	
  making	
  me	
  nervous.	
  	
  
But	
  my	
  team	
  keeps	
  reassuring	
  me	
  that	
  we	
  don’t	
  need	
  that	
  documentation.	
  	
  
Insert	
  backlog	
  breakdown	
  slide
ACCEPTANCE
Acceptance
As	
  this	
  project	
  progressed	
  our	
  business	
  model	
  changed.	
  	
  This	
  forced	
  a	
  change	
  in	
  the	
  requirements,	
  the	
  technology,	
  and	
  the	
  workRlow.	
  	
  
Assumptions	
  we	
  started	
  off	
  with	
  were	
  no	
  longer	
  correct.	
  	
  With	
  each	
  change	
  I	
  began	
  to	
  realize	
  that	
  it	
  was	
  a	
  good	
  thing	
  that	
  I	
  hadn’t	
  spent	
  hours,	
  
maybe	
  weeks,	
  deRining	
  something	
  that	
  no	
  longer	
  existed.	
  	
  Rather	
  than	
  wasting	
  that	
  effort,	
  the	
  entire	
  team	
  was	
  able	
  to	
  adjust	
  and	
  course	
  correct	
  
with	
  little	
  sunk	
  cost.
I	
  began	
  to	
  accept	
  that	
  this	
  process	
  was	
  working.
LESSONS LEARNED
Lessons	
  Learned
While	
  the	
  product	
  team	
  sizes	
  the	
  story,	
  the	
  dev	
  team	
  writes	
  the	
  tasks	
  it	
  will	
  take	
  to	
  meet	
  the	
  speciRied	
  success	
  criteria.	
  	
  If	
  the	
  story	
  involves	
  a	
  
UX	
  component,	
  I	
  make	
  sure	
  the	
  team	
  understands	
  the	
  intended	
  functionality	
  and	
  as	
  many	
  of	
  the	
  rules	
  for	
  that	
  story.	
  	
  And	
  sometimes,	
  they	
  
know	
  more	
  than	
  I	
  do.	
  	
  We	
  enter	
  a	
  collaboration.
Understanding	
  the	
  scope	
  of	
  the	
  “story”
A	
  lot	
  of	
  work	
  isn’t	
  created	
  to	
  only	
  get	
  thrown	
  away
Pick	
  my	
  battles
Even	
  it	
  it’s	
  not	
  perfect	
  the	
  dev	
  team	
  still	
  looks	
  to	
  UX	
  for	
  direction	
  on	
  rules	
  and	
  edge	
  cases
UX	
  is	
  an	
  INTEGRAL	
  part	
  of	
  the	
  process
	
  
Liked	
  image
THANK YOU
QUESTIONS?
TONYA MCCARLEY
MCCATO@GMAIL.COM
TWITTER: TMCCARLEY

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There Is No Sprint Zero. GO!

  • 1. THERE IS NO SPRINT ZERO. Go!
  • 2. Over  a  year  ago,  I  started  on  an  new  and  interesting  journey.    I  was  assigned  to  work  on  an  Agile  team. I  came  from  a  traditional  waterfall  background.    I  had  a  clear  understanding  what  my  role  was  on  the  team.    What  my  deliverables  were,  how   long  it  would  take  to  create  them. My  world  was  very  straightforward  then. My  exposure  to  agile  prior  to  my  current  role  was  academic.    There  was  this  thing  called  sprints,  where  developers  did  short  bursts  of  work,   and  then  they  would  iterate.    And  UX  work  all  occurred  in  this  thing  called  Sprint  Zero.    Before  the  dev  teams  start  working. This  presentation  is  my  experience  about  being  embedded  in  an  Agile  team  and  being  immersed  in  the  process.  As  you  can  imagine,  this  was   quite  the  change  for  me.      Interestingly  enough,  both  change  management  and  agile  talk  about  the  Five  Stages  of  Change  adoption. This  is  based  on  the  Five  Stages  of  Grief. I  will  use  this  model  to  share  my  experience.
  • 3. DENIAL Denial   For  me,  denial  often  presents  itself  as  optimism.    Hey,  Agile  is  new  for  me,  but  I  would  really  like  to  learn  about  it.        I’ll  still  be  able  to  do    my   usual  process  in  the  mystical  Sprint  Zero. Not  the  case.
  • 4. DENIAL Denial   For  me,  denial  often  presents  itself  as  optimism.    Hey,  Agile  is  new  for  me,  but  I  would  really  like  to  learn  about  it.        I’ll  still  be  able  to  do    my   usual  process  in  the  mystical  Sprint  Zero. Not  the  case.
  • 5. OP TIMIS TIC Denial   For  me,  denial  often  presents  itself  as  optimism.    Hey,  Agile  is  new  for  me,  but  I  would  really  like  to  learn  about  it.        I’ll  still  be  able  to  do    my   usual  process  in  the  mystical  Sprint  Zero. Not  the  case.
  • 6. I  am  part  of  a  Product  Team.    The  product  team  is  made  up  a  lead  from  each  functional  group.    There  is  a  dev  lead,  a  UI  lead,  a  QA  lead,  myself   as  the  UX  lead  and  the  product  manager  along  with  the  Scrum  Manager. We  created  the  Initial  backlog  together.    This  enormous  sprawl  of  sticky  notes  is  a  our  project?    This  is  the  documentation?    This  is  the  map   we’re  going  to  follow?    No  requirements,  no  speciRications?
  • 7. JSTOR HOME SEARCH BROWSE MyJSTOR <Coverage>, <Volumes> Published by: <Lorem Ipsum Press> Books in Series <Series Title> Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sagittis, libero non vestibulum auctor, nibh orci malesuada diam, quis dignissim leo augue eu risus. Duis bibendum, dui sit amet suscipit pellentesque, felis tortor auctor augue, ut dapibus ipsum urna in velit. Sed ultricies varius nibh at aliquet. Mauris vehicula mi dapibus mauris tempus posuere. Vivamus dapibus condimentum nulla a vestibulum. Nam lorem arcu, vulputate sed varius vel. Month Year <Title> <Author> Stable URL: http://www.jstor.org/stable/xxxxxx Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sagittis, libero non vestibulum auctor, nibh orci. Month Year <Title>, <Author> Stable URL: http://www.jstor.org/stable/xxxxxx Month Year <Title> <Author> Stable URL: http://www.jstor.org/stable/xxxxxx <Subtitle> <Subtitle> <Subtitle> , <Author>, <Author> 1 4 3 7 Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sagittis, libero non vestibulum auctor, nibh orci. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Etiam sagittis, libero non vestibulum auctor, nibh orci. Notes: List of Series/Sets (LOSS) BLUE = BKS-89 1. Series Title is NOT clickable. 2. Coverage: span of years. Format will be YYYY-YYYY. Computed based on the first published year of a volume in a series and the last published volume in a series. Volumes: total number of volumes in the series: X Volumes Publisher: name is clickable and goes to the Publisher page. 3. Books in Series: The volumes are shown in the order of the published date, with the most recent first. Each book may contain the following information: Title: On click, goes to the book TOC. Subtitle: OPTIONAL. If a subtitle does not exist, do not show an empty row. Authors: Not clickable from this page OPTIONAL: If more then one Author, they are separated by comma. STABLE URL: Not clickable Brief snippet: First 50 words of book blurb. ORANGE = Separate Cards 4. Series Summary: X characters long. If no summary, page content moves up. This MAY be future content. 5. Access Key:BKS 91 Should work as it currently does. 6. Access Icons: BKS-92 Should work as it currently does. 7. Global Search: BKS-93 Should work as it currently does. 2 6 5 , <Author>, <Author> , <Author>, <Author> J B J J J J 1 Notes: This is first pass and the icons attached are not the final icons. Success Criteria: An icon appears in the top right corner of each search result that indicates that it is a Book, Journal, or Pamphlet. These graphics should meet accessibility standards. And  I  was  creating  what  I  will  call  JIT  wireframes.    Instead  of  trying  to  understand  the  entirety  of  the  functionality  of  the  work  upfront,  I  was   creating  very  discrete  artifacts  to  illustrate  stories.     Learning  to  create  in  terms  of  “passes”  and  “not  perfect”     Pulls  dev  into  the  process  earlier
  • 8. ANGER Anger  (I’ll  call  this  frustration) The  Product  Team  experiences  a  lot  of  churn.    As  we  plan  sprints,  we  are  pulling  stories  out  of  the  backlog  that  we  had  an  understanding  of   “way  back  when”  but  may  have  lost  the  full  meaning  of  it  in  the  now. This  feels  inefRicient  to  me.    If  we  had  written  things  down  more  completely  “way  back  when”  then  maybe  we  wouldn’t  have  to  spend  hours   trying  to  Rigure  out  what  that  sticky  mean. Tension  with  the  dev  team.    It  turns  out  they  want  pixel  perfect  wireframes.    
  • 9. ANGER Anger  (I’ll  call  this  frustration) The  Product  Team  experiences  a  lot  of  churn.    As  we  plan  sprints,  we  are  pulling  stories  out  of  the  backlog  that  we  had  an  understanding  of   “way  back  when”  but  may  have  lost  the  full  meaning  of  it  in  the  now. This  feels  inefRicient  to  me.    If  we  had  written  things  down  more  completely  “way  back  when”  then  maybe  we  wouldn’t  have  to  spend  hours   trying  to  Rigure  out  what  that  sticky  mean. Tension  with  the  dev  team.    It  turns  out  they  want  pixel  perfect  wireframes.    
  • 10. F R U S T R AT I O N Anger  (I’ll  call  this  frustration) The  Product  Team  experiences  a  lot  of  churn.    As  we  plan  sprints,  we  are  pulling  stories  out  of  the  backlog  that  we  had  an  understanding  of   “way  back  when”  but  may  have  lost  the  full  meaning  of  it  in  the  now. This  feels  inefRicient  to  me.    If  we  had  written  things  down  more  completely  “way  back  when”  then  maybe  we  wouldn’t  have  to  spend  hours   trying  to  Rigure  out  what  that  sticky  mean. Tension  with  the  dev  team.    It  turns  out  they  want  pixel  perfect  wireframes.    
  • 11.
  • 12. BARGAINING Bargaining  (Resigned) With  each  sprint  review,  I’m  beginning  to  better  understand  what  the  developers  need  from  me.    And  we   It  becomes  a  negotiation.    During  sprint  planning,  making  sure  my  deliverables  are  clearly  marked  up  and  expectations  are  set.    And  Rinding  a   common  language.    The  new  language  involves  stating  explicitly  this  is  a  “Rirst  pass”,  it  is  not  a  “perfect  representation  of  the  Rinal  product
  • 13. BARGAINING Bargaining  (Resigned) With  each  sprint  review,  I’m  beginning  to  better  understand  what  the  developers  need  from  me.    And  we   It  becomes  a  negotiation.    During  sprint  planning,  making  sure  my  deliverables  are  clearly  marked  up  and  expectations  are  set.    And  Rinding  a   common  language.    The  new  language  involves  stating  explicitly  this  is  a  “Rirst  pass”,  it  is  not  a  “perfect  representation  of  the  Rinal  product
  • 14. R E S I G N E D Bargaining  (Resigned) With  each  sprint  review,  I’m  beginning  to  better  understand  what  the  developers  need  from  me.    And  we   It  becomes  a  negotiation.    During  sprint  planning,  making  sure  my  deliverables  are  clearly  marked  up  and  expectations  are  set.    And  Rinding  a   common  language.    The  new  language  involves  stating  explicitly  this  is  a  “Rirst  pass”,  it  is  not  a  “perfect  representation  of  the  Rinal  product
  • 15. While  the  product  team  sizes  the  story,  the  dev  team  writes  the  tasks  it  will  take  to  meet  the  speciRied  success  criteria.    If  the  story  involves  a   UX  component,  I  make  sure  the  team  understands  the  intended  functionality  and  as  many  of  the  rules  for  that  story.    And  sometimes,  they   know  more  than  I  do.    We  enter  a  collaboration. Understanding  the  scope  of  the  “story”
  • 16.
  • 17. And  I  am  with  the  team  throughout  the  entire  process.    I  don’t  work  on  deliverables  for  a  few  weeks  and  disappear.    I  only  recently  return  to   my  cube  to  work  on  my  deliverables.    I  work  in  the  colab  WITH  the  developers  and  the  Product  Team  in  an  open  collaboration  space.     Insert  photo  of  colab  space.    Dev  team  and  product  team
  • 18. DEPRE SSION Things  are  going  well,  but  I  can’t  get  comfortable.    I  look  at  the  backlog  which  we  have  now  mapped  out  against  all  of  our  sprints.    
  • 19. DEPRE SSION Things  are  going  well,  but  I  can’t  get  comfortable.    I  look  at  the  backlog  which  we  have  now  mapped  out  against  all  of  our  sprints.    
  • 20. WORRY Things  are  going  well,  but  I  can’t  get  comfortable.    I  look  at  the  backlog  which  we  have  now  mapped  out  against  all  of  our  sprints.    
  • 21. I’m  anxious.    I  can’t  trust  in  this  process.      Looking  at  the  amount  of  work  we  have  to  do  with  NO  requirement  or  specs  is  making  me  nervous.     But  my  team  keeps  reassuring  me  that  we  don’t  need  that  documentation.     Insert  backlog  breakdown  slide
  • 22. ACCEPTANCE Acceptance As  this  project  progressed  our  business  model  changed.    This  forced  a  change  in  the  requirements,  the  technology,  and  the  workRlow.     Assumptions  we  started  off  with  were  no  longer  correct.    With  each  change  I  began  to  realize  that  it  was  a  good  thing  that  I  hadn’t  spent  hours,   maybe  weeks,  deRining  something  that  no  longer  existed.    Rather  than  wasting  that  effort,  the  entire  team  was  able  to  adjust  and  course  correct   with  little  sunk  cost. I  began  to  accept  that  this  process  was  working.
  • 24. While  the  product  team  sizes  the  story,  the  dev  team  writes  the  tasks  it  will  take  to  meet  the  speciRied  success  criteria.    If  the  story  involves  a   UX  component,  I  make  sure  the  team  understands  the  intended  functionality  and  as  many  of  the  rules  for  that  story.    And  sometimes,  they   know  more  than  I  do.    We  enter  a  collaboration. Understanding  the  scope  of  the  “story”
  • 25. A  lot  of  work  isn’t  created  to  only  get  thrown  away Pick  my  battles
  • 26. Even  it  it’s  not  perfect  the  dev  team  still  looks  to  UX  for  direction  on  rules  and  edge  cases UX  is  an  INTEGRAL  part  of  the  process   Liked  image