2. Definition of Leadership
Five Leadership Steps
An Exercise in Leadership Steps
7 Tips for Getting the Most
Another Perspective to Leadership
3. Leadership is the ability to guide,
direct, or influence other people.
4. Identify the program, problem, challenge
Consider the options
Gain a consensus
Make a decision
Follow through
7. Recognize That Praise is One of Your Most
Powerful Management Tools
e Learn How to Praise with Sincerity
i Catch Employees Doing Things Right and Praise
Them for It
D Be Certain to Tie Your Praise to Specific and
Observable Behaviors
i Offer Praise as Quickly as You Can When You
See Positive Behavior
a Use Praise as Your Primary Performance
Development Tool
u Customize Your Praise to Match the Person
Receiving It