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Leveraging Existing Resources to Increase Efficiency
    and Reduce Costs While Ensuring Compliance




Brian C. Loutrel, Vice President, Chief Privacy Officer, New York Life Insurance Co.
Cari N. Stinebower. Crowell & Moring, LLP
Noreen M. Fierro. Vice President, Corporate Counsel, Prudential Financial
   Alphabet Soup
     AML, OFAC & FCPA- Offense of one could be offense of
      all
     Leveraging the similarities/acknowledging the
      differences
   The value (or not) of Benchmarking
     When structural differences make all the difference
   When to consider “outsourcing”
     Appropriateness of function
     Ability to actively oversee outsourced work
     “Internal” vs. “External” “outsourcing”


                                                            2
   Leverage, Leverage, Leverage
     How to rely on information from other
     departments to streamline your own processes
   International Privacy laws- their impact on
    multi-nationals and how they influence
    outsourcing decisions
   Specific FCPA Risks for insurers and reinsurers




                                                      3
   Basic controls may not be sufficient
     Benefits to sharing information/developing
      complimentary processes
   Consider this:
     Your company is attempting to expand its insurance business in Mexico
     Many government approvals are required before a license to sell insurance
      is granted
     Your company has hired a local law firm to assist in procuring the necessary
      approvals - an engagement letter is executed outlining the law firm’s fees
     The Senior Vice President in charge of opening the Mexico operations
      approves a payment to the law firm that includes not only billable attorney
      time but some “miscellaneous” charges
     Your company wires the fees to the identified bank account in the name of
      the law firm                                                                 4
   You find out after the fact that some of the
    “miscellaneous fees” included in the law
    firm’s invoice were to cover “payments”
    made to local government officials in an
    effort to procure the necessary licenses to sell
    insurance
   You also determine that one of the local
    government officials receiving the payments
    is on the SDN for alleged ties to drug
    trafficking
                                                       5
PLACEMENT OF                                     MONEY
      FUNDS                                         LAUNDERING
                                                    CONCERNS-
                                                    Beyond PATRIOT
Payment
                             LAYERING OF            Act applicability
sent to Law                    FUNDS                18 USC § 1956,
                                                    et al
Firm



              Payment placed in                       INTEGRATION
              Law Firm’s bank
              account




                                     Funds distributed from Law
                                     firm’s bank account to
                                     government official for
                                     deposit or use elsewhere,
                                     integrating them into the
                                     financial system
                                                                        6
Where were
   the
 controls?


             7
   Law Department
     Terms of law firm engagement
       ▪ Backup documentation for expenses
     Lawyer review of invoice
     Identification of red flags
   Internal Approval Processes
     Are managers being trained to ask the right questions before approving invoices?
     More than monetary approval authority
   Accounts Payable
     Necessary documentary backup
     Copy of law firm engagement or access to ask questions regarding appropriateness
       of fees
   General AML/OFAC/FCPA Compliance program may not have
    identified these issues
     Payment to law firm not likely to hit AML surveillance reports
     OFAC issue not transparent
     FCPA issue not immediately transparent

                                                                                         8
   Generalities can sometimes be misleading
   Risk assess differences
       Resource differences
       Operational differences
       Jurisdictional Exposure differences
       Speak to people who are in charge of process
       Do not rely on information learned through basic
        business channels
   When it really can be helpful
     Learning from others experiences

                                                           9
   Confirm executive support
     Critical for success of process and your ability to
      insure appropriate oversight
   Consider current processes
     Are there functions that naturally lend themselves
      to outsourcing?
      ▪ OFAC screening
      ▪ Initial CIP vetting
   Internal vs. External- Does “outsourcing” have
    to automatically imply hiring an unrelated
    third party?
                                                            10
   Build business case
     Conduct cost-benefit analysis
     Proper utilization of current resources
   Outsourcing does not have to mean
    “downsizing”
   Consider regulatory risk/expectations
     FINRA 3190 requirements
   Value of Benchmarking- Leverage lessons
    learned from colleagues
                                                11
   Look for redundancies
     Review processes
      ▪ Are there multiple touch points reviewing the same data?
        ▪ Could one touch point review the data for multiple purposes?
   Sometimes less is more
     Insure consistency in approach
     Integrity of data/consistent view of issue or vendor
   Maintaining active oversight
     Third party vs. other internal departments or divisions


                                                                         12
   Acknowledge the difference
     Purposes are usually very distinct
     Consider what those differences are and/or look
      for overlap with general compliance controls
     If overlap is identified, consider ways to redirect
      control or audit resources to enhance overall
      control/testing environment
   Look to develop a complimentary overall
    program
     Context is key
                                                            13
   Considerations when outsourcing
     Location of data storage
     Cross-border sharing of information
     Local law implications/limitations
   Security of Data
     Encryption
     Vendor commitment
     Inside/outside firewall solutions

                                            14
   Review the basic elements of each program
     Policy/Procedures
   Risk Assessments
     Frequency/focus
      ▪ FCPA/OFAC/AML risk profiles while similar are not always
        equally weighted
     Macro level and micro level
      ▪   Business Unit process
      ▪   Hiring – employees, vendors
      ▪   Use of third parties
      ▪   Role of third parties
      ▪   Payment/Approval processes
   FOLLOW THE MONEY
                                                                   15
   Current Screening
    Processes(OFAC/PEP/Sanctioned
    Countries/Sanctioned Governments)
     What information is screened?
      ▪ Customer/Vendor/Accounts Payable
     Do you get enough information to adequately screen?
      ▪ Screening for those owned or controlled by the above
   Compliance Testing
   Training
     Avoid the siloed approach
   Audit Function/Periodic Review

                                                               16
   Foreign Agents: Must perform thorough background checks
    and examine qualifications; be cautious of an agent’s efforts to use
    front companies to make improper payments
   Guarantees: An agent’s refusal to sign a contract confirming
    that no improper payments were or will be made should prompt
    close scrutiny
 Middlemen: Be wary of any situation where multiple
  middlemen seem to be performing the same task
 Government Relationships: Carefully examine agents who
  have held government positions or have an ongoing
  relationship with a government official. Employing an agent
  solely because of his/her connection to the government risks
  running afoul of the FCPA
 Third Parties: The payment of an agent’s fees to a foreign
  bank account or to an entity other than the agent is a
  warning sign of possible FCPA problems

                                                                           17
   High Risk Country: Take extra care in countries where the
    standard costs of doing business are perceived to include bribes,
    pay-offs, and “gifts” to officials
   Business: Certain industries present historically higher risks of
    FCPA violations; note, however, that the DOJ and SEC have
    increasingly targeted a variety of industries
   Commissions: Unreasonably high commissions increase the
    probability that money will be diverted to pay government
    officials
   Cash Payments: One of the most obvious FCPA warning signs is
    the transfer of large amounts of cash
   Bonuses, Reimbursements, and other Payments: Large bonus
    payments or reimbursements for unusually high entertainment,
    advertising, or other administrative expenses may be used as a
    device to mask illegal payments
                                                                        18
   Payroll Fraud: The presence on a company’s payroll of
    persons who are relatives or associates of foreign
    government officials raises serious FCPA compliance
    concerns
   Secrecy: Be wary of any situation in which a potential agent
    seems reluctant to fully explain the nature of the proposed
    activity or to provide clear answers to routine questions
   Research: Publicly reported cases of bribery and public
    corruption should prompt careful review of the company’s
    operations in that country
   Competitor Violations: If the company learns of competitor
    violations, it should conduct a careful investigation of its
    operations; in a difficult competitive environment,
    employees may learn of a competitor’s tactics and be
    tempted to follow suit
                                                                   19

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Leveraging Resources to Reduce Costs and Ensure Compliance

  • 1. Leveraging Existing Resources to Increase Efficiency and Reduce Costs While Ensuring Compliance Brian C. Loutrel, Vice President, Chief Privacy Officer, New York Life Insurance Co. Cari N. Stinebower. Crowell & Moring, LLP Noreen M. Fierro. Vice President, Corporate Counsel, Prudential Financial
  • 2. Alphabet Soup  AML, OFAC & FCPA- Offense of one could be offense of all  Leveraging the similarities/acknowledging the differences  The value (or not) of Benchmarking  When structural differences make all the difference  When to consider “outsourcing”  Appropriateness of function  Ability to actively oversee outsourced work  “Internal” vs. “External” “outsourcing” 2
  • 3. Leverage, Leverage, Leverage  How to rely on information from other departments to streamline your own processes  International Privacy laws- their impact on multi-nationals and how they influence outsourcing decisions  Specific FCPA Risks for insurers and reinsurers 3
  • 4. Basic controls may not be sufficient  Benefits to sharing information/developing complimentary processes  Consider this:  Your company is attempting to expand its insurance business in Mexico  Many government approvals are required before a license to sell insurance is granted  Your company has hired a local law firm to assist in procuring the necessary approvals - an engagement letter is executed outlining the law firm’s fees  The Senior Vice President in charge of opening the Mexico operations approves a payment to the law firm that includes not only billable attorney time but some “miscellaneous” charges  Your company wires the fees to the identified bank account in the name of the law firm 4
  • 5. You find out after the fact that some of the “miscellaneous fees” included in the law firm’s invoice were to cover “payments” made to local government officials in an effort to procure the necessary licenses to sell insurance  You also determine that one of the local government officials receiving the payments is on the SDN for alleged ties to drug trafficking 5
  • 6. PLACEMENT OF MONEY FUNDS LAUNDERING CONCERNS- Beyond PATRIOT Payment LAYERING OF Act applicability sent to Law FUNDS 18 USC § 1956, et al Firm Payment placed in INTEGRATION Law Firm’s bank account Funds distributed from Law firm’s bank account to government official for deposit or use elsewhere, integrating them into the financial system 6
  • 7. Where were the controls? 7
  • 8. Law Department  Terms of law firm engagement ▪ Backup documentation for expenses  Lawyer review of invoice  Identification of red flags  Internal Approval Processes  Are managers being trained to ask the right questions before approving invoices?  More than monetary approval authority  Accounts Payable  Necessary documentary backup  Copy of law firm engagement or access to ask questions regarding appropriateness of fees  General AML/OFAC/FCPA Compliance program may not have identified these issues  Payment to law firm not likely to hit AML surveillance reports  OFAC issue not transparent  FCPA issue not immediately transparent 8
  • 9. Generalities can sometimes be misleading  Risk assess differences  Resource differences  Operational differences  Jurisdictional Exposure differences  Speak to people who are in charge of process  Do not rely on information learned through basic business channels  When it really can be helpful  Learning from others experiences 9
  • 10. Confirm executive support  Critical for success of process and your ability to insure appropriate oversight  Consider current processes  Are there functions that naturally lend themselves to outsourcing? ▪ OFAC screening ▪ Initial CIP vetting  Internal vs. External- Does “outsourcing” have to automatically imply hiring an unrelated third party? 10
  • 11. Build business case  Conduct cost-benefit analysis  Proper utilization of current resources  Outsourcing does not have to mean “downsizing”  Consider regulatory risk/expectations  FINRA 3190 requirements  Value of Benchmarking- Leverage lessons learned from colleagues 11
  • 12. Look for redundancies  Review processes ▪ Are there multiple touch points reviewing the same data? ▪ Could one touch point review the data for multiple purposes?  Sometimes less is more  Insure consistency in approach  Integrity of data/consistent view of issue or vendor  Maintaining active oversight  Third party vs. other internal departments or divisions 12
  • 13. Acknowledge the difference  Purposes are usually very distinct  Consider what those differences are and/or look for overlap with general compliance controls  If overlap is identified, consider ways to redirect control or audit resources to enhance overall control/testing environment  Look to develop a complimentary overall program  Context is key 13
  • 14. Considerations when outsourcing  Location of data storage  Cross-border sharing of information  Local law implications/limitations  Security of Data  Encryption  Vendor commitment  Inside/outside firewall solutions 14
  • 15. Review the basic elements of each program  Policy/Procedures  Risk Assessments  Frequency/focus ▪ FCPA/OFAC/AML risk profiles while similar are not always equally weighted  Macro level and micro level ▪ Business Unit process ▪ Hiring – employees, vendors ▪ Use of third parties ▪ Role of third parties ▪ Payment/Approval processes  FOLLOW THE MONEY 15
  • 16. Current Screening Processes(OFAC/PEP/Sanctioned Countries/Sanctioned Governments)  What information is screened? ▪ Customer/Vendor/Accounts Payable  Do you get enough information to adequately screen? ▪ Screening for those owned or controlled by the above  Compliance Testing  Training  Avoid the siloed approach  Audit Function/Periodic Review 16
  • 17. Foreign Agents: Must perform thorough background checks and examine qualifications; be cautious of an agent’s efforts to use front companies to make improper payments  Guarantees: An agent’s refusal to sign a contract confirming that no improper payments were or will be made should prompt close scrutiny  Middlemen: Be wary of any situation where multiple middlemen seem to be performing the same task  Government Relationships: Carefully examine agents who have held government positions or have an ongoing relationship with a government official. Employing an agent solely because of his/her connection to the government risks running afoul of the FCPA  Third Parties: The payment of an agent’s fees to a foreign bank account or to an entity other than the agent is a warning sign of possible FCPA problems 17
  • 18. High Risk Country: Take extra care in countries where the standard costs of doing business are perceived to include bribes, pay-offs, and “gifts” to officials  Business: Certain industries present historically higher risks of FCPA violations; note, however, that the DOJ and SEC have increasingly targeted a variety of industries  Commissions: Unreasonably high commissions increase the probability that money will be diverted to pay government officials  Cash Payments: One of the most obvious FCPA warning signs is the transfer of large amounts of cash  Bonuses, Reimbursements, and other Payments: Large bonus payments or reimbursements for unusually high entertainment, advertising, or other administrative expenses may be used as a device to mask illegal payments 18
  • 19. Payroll Fraud: The presence on a company’s payroll of persons who are relatives or associates of foreign government officials raises serious FCPA compliance concerns  Secrecy: Be wary of any situation in which a potential agent seems reluctant to fully explain the nature of the proposed activity or to provide clear answers to routine questions  Research: Publicly reported cases of bribery and public corruption should prompt careful review of the company’s operations in that country  Competitor Violations: If the company learns of competitor violations, it should conduct a careful investigation of its operations; in a difficult competitive environment, employees may learn of a competitor’s tactics and be tempted to follow suit 19