1. Mission Impossible: Implementing an Enterprise Application with Small Business Resources Toby Franklin Manager of Licensing Operations and Projects United Media, USA

2. One-Minute Exercise Defining Company Culture Write a few words to describe your company's culture. Think about how decisions are made at your organization, and record your first impression. I will collect your responses when you are done, and we will refer to them later in the presentation. You don't need to give your name or company, your answers will be anonymous!

6. Project Overview 3 Principles to Meet Objectives 1. Lead from Behind

7. Project Overview 3 Principles to Meet Objectives 2. Avoid Culture Shock

8. Project Overview 3 Principles to Meet Objectives 3. Find and Retain Hidden Talent

12. Avoid Culture Shock Models of Organizational Culture 3 Be prepared for resistance before it occurs by understanding your culture, as culture guides how your resources will behave in the project. Role Culture: Predefined departments and roles, layers of bureaucracy.

13. Avoid Culture Shock Models of Organizational Culture 3 Be prepared for resistance before it occurs by understanding your culture, as culture guides how your resources will behave in the project. Person Culture: Employees believe they are more important than the organization.

14. Avoid Culture Shock Models of Organizational Culture 3 Be prepared for resistance before it occurs by understanding your culture, as culture guides how your resources will behave in the project. Task Culture: Project-oriented culture, a matrix that uses the best resources for the job.

20. Useful Books 1, 2 Kerzner, H, & Thamhain, H (1984). Project Management for Small and Medium Size Businesses. New York: Van Nostrand Reinhold Company. 3, 4 Handy, C (1993). Understanding Organizations: How Understanding the Ways Organizations Actually Work Can Be Used to Manage Them Better. New York: Oxford University Press.