Evaluating Technology and PMS Function

1. Chapter 1
Hospitality Technology
Systems
Managing Technology in the Hospitality Industry
Sixth Edition
(468TXT or 468CIN)
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2. Competencies for
Hospitality Technology Systems
1. Discuss the criteria used to evaluate hospitality
technology.
2. Describe the basic functions common to
property management systems.
3. Identify stand-alone technology systems that
may interface with property management
systems.
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(continued)
2

3. Competencies for
Hospitality Technology Systems
(continued)
1. Describe the basic functions of a point-of-sale
system.
2. Describe the basic functions of a sales and
catering system.
3. Identify hospitality accounting modules typically
provided by back-office software packages.
4. Explain the elements and impact of e-commerce
on hospitality organizations.
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4. Creating Competitive
Advantage
• Product differentiation
• Exceptional service via technology
• Production at a lower cost
• Market segmentation
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5. Productivity Evaluation
Workflow processing
• Task sequencing
• Space management
• Other physical elements
Data processing
• Time minimization
• Optimization of data-handling
procedures
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• Streamlining output 5

6. PMS Functions
Reservations Module
• Availability/forecasting
• Reservation records
• Reservation confirmations
Rooms Management Module
• Room status
• Registration
• Room assignments
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(continued)
6

7. PMS Functions
(continued)
Guest Accounting
Module
• Folio management
• Credit monitoring
• Transaction tracking
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8. Common PMS Interfaces
• Central reservation system
• Internet
• Sales and catering
• Point-of-sale
• Electronic payment processing
• Revenue management
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(continued)
8

9. Common PMS Interfaces
(continued)
• Back office accounting
• Call accounting
• Electronic locking systems
• Energy management
• Auxiliary guest service devices
• Self-service devices
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10. POS Order Entry Functions
• Displays menu items
o Different prices
o Different meal periods
o Different outlets
• Applies modifiers to menu items
• Groups menu items with single price
• Defines a default order display location
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(continued)
10

11. POS Order Entry Functions
(continued)
• Allows delayed order entry to time service
• Counts down items in short supply
• Provides rapid entry of quick-service items
• Offers simple way to re-order a round of drinks
• Enables off-menu orders
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12. POS Settlement Functions
• Splits charges on check
• Transfers checks from one server to another
• Combines checks for different tables or servers
• Can apply service charges
• Automatically adds gratuity when appropriate
• Manages server tips
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(continued)
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13. POS Settlement Functions
(continued)
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14. POS Settlement Functions
(continued)
• Records settlement method
• Tracks voids, corrections, and adjustments
• Provides reports such as:
o Cashier shift balances
o Menu item sales analysis
o Server productivity
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15. Sales and Catering—Group Sales
• Creates company master records, including
corporate subsidiaries
• Facilitates contact management
• Displays guestroom and function room
availability
• Creates and tracks group bookings
• Allows adjustment of contracted rooms
based on prior experience
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16. Sales and Catering—
Function Rooms
• Records function room size/capacity in
different configurations
• Displays images of each function room in
typical configurations
• Displays function room availability in graphic
form
• Creates and tracks room bookings
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(continued)
16

17. Sales and Catering—
Function Rooms
(continued)
• Allows simple relocation of event from one
room to another
• Creates pick-lists of standard-priced menu items
• Manages requests for audiovisual and other
equipment
• Generates contracts and banquet event orders
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18. Accounting Applications
Accounts Receivable Module
• Customer master file
• City ledger file
• Account aging file
Accounts Payable Module
• Vendor master file
• Invoice register file
• Check register file
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19. Accounting Applications
Payroll Module
• Employee master file
• Payroll register file
• Government register file
Financial Reporting File
• General ledger
• Trial balance
• Financial statements
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20. Accounting Applications
(continued)
Other Modules
• Inventory
• Purchasing
• Budgeting
• Fixed assets
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21. E-Commerce Concepts
• Internet- Large and complex series of
electronic networks designed to provide
universal access to information and
communication.
• World Wide Web (WWW)
• Uniform Resource Locator (URL)-
Designates the internet address of a site.
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22. E-Commerce Concepts
• Internet
• E-distribution channels
• Online reservation systems
• Social networking
• Internet marketing
• Enterprise systems
• Web-based applications
• Website development
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23. Enterprise Systems
• Addresses the technology needs of multi-
property organizations.
• Relies on web based technology.
• Can include central reservations
applications to fully synchronize room
inventories.
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