This document discusses communication skills and barriers. It covers topics like understanding communication, listening skills, non-verbal communication, adapting to cultural and gender differences, and overcoming barriers to communication. The document also examines body language, cultural norms around communication, and differences between masculine and feminine speech patterns. The goal is to improve interpersonal communication abilities.

1. BY: Jamal Nassar
26. November. 2015 www.jamalnassar.com
tojamalnassar@gmail.com
+60176114090

2. The most important thing in communication is to hear what
is not being said (Peter Drucker ,2009)

4.  Understanding communication
 Barriers to communication
 Listening skills
 Providing feedback
 Non-verbal communication
 Giving and receiving instructions
 Face to face Communication
 Adapting to differences: Personality, Culture, and Gender

5.  Understanding communication
 Barriers to communication
 Listening skills
 Providing feedback
 Non-verbal communication
 Giving and receiving instructions
 Face to face Communication
 Adapting to differences: Personality, Culture, and Gender

6. Ice Breaker

7.  Language
 Cultural Diversity
 Gender Difference
 Status Difference
 Physical Separation
 Emotional barriers and taboos

8. (Mehrabian & Wiener, 1967 and Mehrabian & Ferris, 1967)
 55/38/7 formula.
Body Language/ Tone & Voice/ Actual Words
 60/40%
Facial / Vocal

9.  Posture
 Eye communication
 Hands
 Gestures

10. Why cultural communication?

11. Communication Time Hierarchy Formality
Motivation Control Group Vs. indv Relationship

14.  Social customs
 Values and beliefs
 Names and titles
 Sense of time
 Social conduct
 Language/speech for communication
 Non-verbal communication
 Business Etiquette
 Being ethnocentric
 Believing in the stereotypes
 Life concerns
 Dress
 Rules of politeness
 Who can speak to whom and who can
begin a conversation
 Courtesies in speech such as when to
say „please‟, „thank you‟ or „excuse
me‟
 Use of humor and irony

15. CONTEXT
People, place, relationships
CONTENT
Written or spoken words
Facial Expressions and other non-verbals Clarity of spoken presentation
Intuition logic
Talking around and embellishing points Spelling things out directly
Enjoying the person Exchanging information and ideas
How others are feeling Getting the task accomplished
Group cohesion Individual opinions
Using multiple sources of information Getting an expert’s view
The whole situation Specific parts and steps

16. Feminine speech
 Relationship
 Sharing and learning
 Showing interest
 Personal
DR. HELLEN K. MBERIA JOMO KENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY
International Journal of Humanities and Social ScienceVol. 1 No. 20; December 2011

17. Masculine speech
 Status and control
 Men disclose less than women
 Accomplish instrumental objectives
 Express knowledge
 Conversational command – Research: men are more likely to
interrupt
 It tends to be direct and assertive
 Less emotional
 Public speaking

19. - 3 volunteers
- 3 minutes each
- Talk about your profession/job/degree
- Why did you choose it
- What you intend to do with it?

20. 1. PRACTICE
2. PRACTICE AGAIN
3. Also PRACTICE

21. 1. Material
2. Your Pronunciation
3. Timing (Rehearse your time, and time your rehearsal)
4. Anticipate questions!

22. 1. Self Confidence
2. Know your material
3. Present to engage

23. 1. Reading the slides!!!
2. Giving your back to the audience
3. Monotonous voice
4. Not engaging the audience
5. Defending every single question
6. Not saying thank you.

30. www.jamalnassar.com
tojamalnassar@gmail.com
+60176114090