Developing an Effective IT Function Learning Process. Slides from Webinar presetnation Sept 16, 2013

1. Developing Effective
IT Learning Processes
Tom Gram, Senior Director
Leadership and Business Solutions

2. Agenda
 The changing IT landscape and skill implications
 Requirements for an effective learning process
 New approaches to learning
 Developing role based learning paths
 Managing the learning process
 Q and A
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10/22/2013
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3. Current IT professional roles
 Planner
 Builder
 Developer
 Maintenance
 Support
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10/22/2013
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4. IT Business and Technology Trends
Cloud
Big Data
Social Media
Consumerization
Mobile Technology
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5. Implications
Organizational and job restructuring
Technical Skills
Behavioural Competencies
Process Skills
Leadership Skills
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6. Audience Poll
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7. Ad Hoc Professional Development
Employee
Manager
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8. Requirements for an effective learning
process
 Meets business needs AND individual needs
 Develops for current role AND future roles
 Based on clearly defined performance/skill standards
 Tools to assess gaps against standards
 Formal and informal learning resources mapped to




standards
Role-based learning paths
Personalized learning plans
Management and administration system
Effectiveness Measurement
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10/22/2013
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9. The IT Professional Development Process
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
informal
Learning
Resources
Learning Management System
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10/22/2013
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10. Defining performance and skill standards
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
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10/22/2013
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11. © 2010 Global Knowledge Training LLC. All rights reserved.
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12. © 2010 Global Knowledge Training LLC. All rights reserved.
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13. Proficiency Levels
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14. Competency by Role Matrix
Role
Competency
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15. Assessing skill gaps
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
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10/22/2013
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16. Measuring current against target skill levels
Programmer/Analyst
Application development
Database design
Security
Testing
Analytical Thinking
Client Focus
Communication
Results Orientation
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17. Identifying appropriate learning resources
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
© 2010 Global Knowledge Training LLC. All rights reserved.
10/22/2013
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18. 70/20/10
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19. Informal learning
T
Expert
T
T
T
Novice
•
•
•
•
•
•
•
•
•
Doing
Asking questions
Receiving feedback
Discussing
Observing
Collaborating
Researching
Refining skills
Coaching others
T
Time
T
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Formal training event
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20. New paths to learning
Informal Learning
Social and Mobile Learning
Virtual Learning
Gaming and Simulation
Performance Support
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10/22/2013
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21. Learning alternatives
Modes of Learning
eLearning
Self Study
Webinar
Blogs, podcasts, forums, networks
Instructor Led
Job aid
Coaching/Mentoring
Internal meetings
OJT: Job shadowing
One-on-one practice
OJT: assignments
Professional associations
Communities of Practice
Lunch and Learn
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10/22/2013
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22. Defining learning “actions”
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23. Learning actions mapped to competencies
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24. Learning actions grouped by proficiency level
Proficiency
Level
Learning Actions
Expert
Advanced
Intermediate
Foundational
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25. Proficiency levels and learning approach
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26. Creating role based learning paths
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
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10/22/2013
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27. Role Based Learning Roadmaps
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28. Role Based Learning Paths
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29. Personalized learning plans
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
© 2010 Global Knowledge Training LLC. All rights reserved.
10/22/2013
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30. Personal learning plan
 Personalized, flexible
guide for learning
 Owned and used by the
employee, supported by
manager
 Record of learning goals, gap assessment, learning
targets, progress and achievements
 Communication aid between the employee and others who
support the learning process
 Reinforces links between personal competencies, role
based performance standards and business requirements
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31. Manage the process with an LMS
Assessment
Performance
Standards
Role-based
Learning Paths
Gap
Development
opportunities
Current
Capability
Personal
Learning
Plan
Formal and
Informal
Learning
Resources
Learning Management System
© 2010 Global Knowledge Training LLC. All rights reserved.
10/22/2013
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32. Learning/Competency Management
System
ILT Management
eLearning
Mobile Learning
Analytics
Workflow
Social Learning
Competency Mgmt
Collaboration
Content Authoring
Learner Support
Virtual Classroom
Communication
ILT Management
Compliance
User Management
Management System
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33. © 2010 Global Knowledge Training LLC. All rights reserved.
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34. Effectiveness Evaluation
 Are employees improving their
skills and competencies?
 Are learning actions improving
competencies?
 Are some competencies improving
and others not?
 Are competencies improving
business performance?
 What areas of the program can be
improved?
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10/22/2013
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35. Summary
 IT roles, structure and skill requirements are
changing rapidly
 Learning and skills needs to be managed as a
business process
 An integrated learning process ensures both
business and individual needs are met
 Formal and informal approaches to learning will
help meet learning goals
 LMS provide tools to automate
 Continually evaluate for process improvement
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10/22/2013
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36. Thank You!
tom.gram@globalknowledge.com
@tomgram1
performancexdesign.wordpress.com
ca.linkedin.com/in/tomgram
www.globalknowledge.com
1-800-COURSES
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