Putting the public in the picture: An experiment in open communication
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Presentation from Standards for England annual conference 2009 at Birmingham ICC - covering communications for Standards committees
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Putting the public in the picture: An experiment in open communication
- 1. Putting the public in the picture Tony Quinlan Chief Storyteller Narrate Tuesday, 13 October
- 3. An experiment Tuesday, 13 October
- 4. What is the speed limit? Tuesday, 13 October
- 5. National Speed Limits (mph) - UK Vehicle type Built up areas Open areas Open areas Motorways single carriageways dual carriageways Cars 30 60 70 70 Cars towing caravans or trailers 30 50 60 60 Buses and Coaches 30 50 60 70 Goods vehicles - under 7.5 tonnes loaded 30 50 60 70 Goods vehicles - over 7.5 tonnes loaded 30 40 50 60 Tuesday, 13 October
- 7. Gary Klein, “Sources of Power” Tuesday, 13 October
- 8. Cynefin domains © Dave Snowden Tuesday, 13 October
- 9. Cynefin domains simple Sense Categorise Respond © Dave Snowden Tuesday, 13 October
- 10. Cynefin domains complicated Sense Analyse Respond simple Sense Categorise Respond © Dave Snowden Tuesday, 13 October
- 11. Cynefin domains complicated Sense Analyse Respond chaos simple Act Sense Sense Categorise Respond Respond © Dave Snowden Tuesday, 13 October
- 12. Cynefin domains complex complicated Probe Sense Sense Analyse Respond Respond chaos simple Act Sense Sense Categorise Respond Respond © Dave Snowden Tuesday, 13 October
- 14. "Every person's map of the world is as unique as their thumbprint. There are no two people alike. No two people who understand the same sentence the same way... So in dealing with people, you try not to fit them to your concept of what they should be.“ Milton Erickson Tuesday, 13 October
- 15. Some basic principles • The interesting bits are often the exceptions – But if the exceptions are all the public are seeing… • Abstractions do not work as communication • It’s about what you tolerate, as well as what you will not – But even more about what you extol • A decision is not a communication Tuesday, 13 October
- 16. Local legends Tuesday, 13 October
- 17. Local legends Tuesday, 13 October
- 18. Local legends Tuesday, 13 October
- 19. Local legends Tuesday, 13 October
- 20. Local legends Tuesday, 13 October
- 21. Local legends Tuesday, 13 October
- 22. Myth and metaphor Tuesday, 13 October
- 23. Myth and metaphor Tuesday, 13 October
- 24. Myth and metaphor Tuesday, 13 October
- 25. Myth and metaphor Tuesday, 13 October
- 26. Myth and metaphor Tuesday, 13 October
- 27. Myth and metaphor Tuesday, 13 October
- 28. Being understood • Mind your language – Don’t educate them about your language, just use theirs • Illuminate the context – Speak about details, not broad brushstrokes • Assume as little as possible – A big change for you may not register on their world Tuesday, 13 October
- 29. Changing the landscape • Beliefs are not beaten by facts • Changing myths can take a long time – Demonstrate real change – You need radically-different behaviour • Some tools may be out of your reach Tuesday, 13 October
- 30. Internal responses Tuesday, 13 October
- 31. PILOT OFFICER Tuesday, 13 October
- 32. • Tony Quinlan • Chief Storyteller • e: tony@narrate.co.uk • m: +44 (0) 7946 094 069 • www.thenarrateblog.com Tuesday, 13 October