1. listening in groups
quiz
challenge of listening in groups
types of listening
group roles and listening
improving listening
group time / brainstorming

2. challenge of listening in groups
nature of listening
dialectics of listening

3. types of listening
discriminative listening
comprehensive listening
empathic listening
analytical listening
appreciative listening

4. group roles and listening
task roles and listening
maintenance roles and
listening
leadership functions and
listening

5. improving listening
extra thought speed
golden listening rule
listening strategies
big ideas
overcome distractions
nonverbal behavior
help group listening
paraphrasing