1. july 8
• conflict in groups
• constructive vs.
deconstructive conflict
• conflict styles
• conflict management
• group cohesion

2. conflict in groups
• substantive conflict
• affective conflict
• procedural conflict

3. constructive conflict
• focus on issues
• respect for others
• supportiveness
• flexibility
• cooperation
• commitment to conflict
management

4. deconstructive
conflict
• personal attacks
• insults
• defensiveness
• inflexibility
• competition
• conflict avoidance

5. conflict styles
• avoidance
• accommodation
• competition
• compromise
• collaboration

6. conflict management
strategies
• 4Rs method
• A-E-I-O-U model
• negotiation
• third party intervention

7. group cohesion
• enhancing group cohesion
• groupthink