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26 March 2013
      1
“A journey through time”
                                          Our Challenges

                                          TSB Digital Railway Competition
                                                  25th March 2013




         2
Simon Chung                                                                 Kuldeep Gharatya
Head of Profession, Systems Performance                                     Head of Railway Systems Group
Agenda




• Introduction – TfL & London Underground
• Our upgrades
• Our challenges
• Innovation portal
• Future journey




                            3
Transport for London (TfL)
•   A statutory body whose principal activity is the provision of safe,
    integrated, efficient and economic transport facilities and services, to,
    from and within Greater London, established under the Greater London
    Authority Act 1999

• TfL delivers its services through:
    •   Barclays Cycle Hire
    •   Dial-a-Ride
    •   Docklands Light Railway
    •   Emirates Air Line – Cable Car
    •   London Buses
    •   London Overground
    •   London River Services
    •   London Streets
    •   London Trams
    •   London Underground
    •   Taxi and Private Hire
    •   Victoria Coach Station


                                        4
London Underground
• London Underground is a
  network of 11 lines serving 276
  stations



• Celebrating 150 years, we now run more services than ever
  before




• More than 1.1 billion passengers a year

• Around 4.1 million journeys made each day



                             5
London Underground - today

                        Over 4 million journeys/day,
                        Over 1 billion journeys/year
                           20 million customers
800 km of track
                                                           600 trains

         5000
        signals
                                                       276 stations
                           402 escalators
            13 depots




                                6
Our Challenge – Demand Forecast
• Demand is up by 24% in 10 years and 61% in 20 years
• Growth is expected to continue – another 20% by 2020




                             7
Our Upgrade Plan




                                      •
                                      Forecast demand
      http://www.futurerailway.org/RT growth at a faster rate
      S/Vision/Pages/On-Video.aspx than the capacity
                                      increases delivered
                                      through our upgrades
                                      programmes
                                          •   (Incl. Crossrail &
                                              Thameslink)




                       8
Our Challenge – Deep Tube
        • LU‟s deep tube lines have particular
          characteristics which make them unique
          worldwide:
               – Small tunnels, fixed platform lengths
               – Tight curvature
Infrastructure constraints:
Small tunnel diameter, fixed platform
lengths and widths

Line geometry: Deep level, small
single bore tunnels with no side
access, tight curvature, large platform
gaps

Heat retention: Inadequate
ventilation; rising tunnel temperatures
32°C or more in summer

Open sections („at grade‟):
Extensive non-tunnel track sections;
interworking with other services




                                            9
Our Challenge – Heat




• What goes in, mostly
  stays in
                         79% Tunnel Walls
• Only way out is air

                         11% Piston Effect

                         10% Mechanical
                             Ventilation




                                             10
Our Challenge – managing change
               Climate change creates new challenges and
               worsens existing problems




              Changing customer
              demographics




                 Changing pace of technologies
                 brings about new challenges and
                 offers new opportunities


                     11
Technology Innovation Portal – here and now

http://tfl.gov.uk/innovation


                            12
Customer
                    We want to develop innovative solutions to deliver faster, more
                    frequent and more reliable services to our customers while
                    improving the information provided via frontline staff as well as
                    mobile and internet technology.



• Improve information to our frontline staff and our customer
• Deliver faster, more frequent services to our customers
• Improve physical accessibility of customer interfacing
  areas
• Improve use and value from the transport system




                                  13
Value and sustainability
                    We want to use technology to minimise the impact we have on
                    the environment by improving energy efficiency and reducing
                    noise, while minimising the impact of external factors, such as
                    weather and theft, on our services.



• Manage the impact of the weather on the operation of our
  services
• Minimise the noise associated with operation and
  maintenance activities
• Reduce theft from our network
• Improve energy efficiency and sustainability
• Improve asset intelligence and maintenance processes
• Share equipment across the business




                                  14
People
                     We want to ensure that our workforce is world class by
                     developing tools and frameworks to encourage high performance
                     whilst increasing motivation, collaboration and flexibility.




• Develop high performing teams and encourage
  collaboration
• Increase the flexibility of our workforce
• Develop a skills and capability framework in our delivery
  unit




                                  15
Delivery
                    We are looking for new technologies and processes to help us
                    achieve reliable and safe world class delivery, requiring minimal
                    closures whilst driving for efficiencies and cost reductions.




• Drive improvements in our people, processes and
  technology
• Improve safety
• Improve the reliability of assets and services
• Minimise closures
• Reduce overall costs and improve programmes delivery
  predictability
• Improve track renewal methodology




                                  16
Reliability and dependability
                     We want to use smart data, technology and processes to achieve
                     world class performance with a 30% reliability improvement, by
                     predicting and preventing failures and introducing more reliable
                     assets.



• Predicting and preventing failures - Improve asset
  condition monitoring
• Design and introduce new and upgraded assets
• Improve reliability of existing assets




                                   17
Safety
                   We want to develop innovative solutions to improve customer
                   safety and security and the safety of everyone working on the
                   network.




• Improve health and safety at work
• Improve customer safety and security




                                 18
Technology Innovation

The future journey


                        19
The Vision – a customer‟s view




            ...augment by the maintainer‟s view
            and the operator‟s view, we arrive at
            the...
                Journey of the future
What we need to deliver...



 an “always connected”    “behind-the-scenes”
        system               maintenance




  “seamless transition”   a “fantastic journey”
     from old to new           every time
Thank You




tfl.gov.uk/innovation


         22

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London underground presentation for Digital Railways competition event

  • 2. “A journey through time” Our Challenges TSB Digital Railway Competition 25th March 2013 2 Simon Chung Kuldeep Gharatya Head of Profession, Systems Performance Head of Railway Systems Group
  • 3. Agenda • Introduction – TfL & London Underground • Our upgrades • Our challenges • Innovation portal • Future journey 3
  • 4. Transport for London (TfL) • A statutory body whose principal activity is the provision of safe, integrated, efficient and economic transport facilities and services, to, from and within Greater London, established under the Greater London Authority Act 1999 • TfL delivers its services through: • Barclays Cycle Hire • Dial-a-Ride • Docklands Light Railway • Emirates Air Line – Cable Car • London Buses • London Overground • London River Services • London Streets • London Trams • London Underground • Taxi and Private Hire • Victoria Coach Station 4
  • 5. London Underground • London Underground is a network of 11 lines serving 276 stations • Celebrating 150 years, we now run more services than ever before • More than 1.1 billion passengers a year • Around 4.1 million journeys made each day 5
  • 6. London Underground - today Over 4 million journeys/day, Over 1 billion journeys/year 20 million customers 800 km of track 600 trains 5000 signals 276 stations 402 escalators 13 depots 6
  • 7. Our Challenge – Demand Forecast • Demand is up by 24% in 10 years and 61% in 20 years • Growth is expected to continue – another 20% by 2020 7
  • 8. Our Upgrade Plan • Forecast demand http://www.futurerailway.org/RT growth at a faster rate S/Vision/Pages/On-Video.aspx than the capacity increases delivered through our upgrades programmes • (Incl. Crossrail & Thameslink) 8
  • 9. Our Challenge – Deep Tube • LU‟s deep tube lines have particular characteristics which make them unique worldwide: – Small tunnels, fixed platform lengths – Tight curvature Infrastructure constraints: Small tunnel diameter, fixed platform lengths and widths Line geometry: Deep level, small single bore tunnels with no side access, tight curvature, large platform gaps Heat retention: Inadequate ventilation; rising tunnel temperatures 32°C or more in summer Open sections („at grade‟): Extensive non-tunnel track sections; interworking with other services 9
  • 10. Our Challenge – Heat • What goes in, mostly stays in 79% Tunnel Walls • Only way out is air 11% Piston Effect 10% Mechanical Ventilation 10
  • 11. Our Challenge – managing change Climate change creates new challenges and worsens existing problems Changing customer demographics Changing pace of technologies brings about new challenges and offers new opportunities 11
  • 12. Technology Innovation Portal – here and now http://tfl.gov.uk/innovation 12
  • 13. Customer We want to develop innovative solutions to deliver faster, more frequent and more reliable services to our customers while improving the information provided via frontline staff as well as mobile and internet technology. • Improve information to our frontline staff and our customer • Deliver faster, more frequent services to our customers • Improve physical accessibility of customer interfacing areas • Improve use and value from the transport system 13
  • 14. Value and sustainability We want to use technology to minimise the impact we have on the environment by improving energy efficiency and reducing noise, while minimising the impact of external factors, such as weather and theft, on our services. • Manage the impact of the weather on the operation of our services • Minimise the noise associated with operation and maintenance activities • Reduce theft from our network • Improve energy efficiency and sustainability • Improve asset intelligence and maintenance processes • Share equipment across the business 14
  • 15. People We want to ensure that our workforce is world class by developing tools and frameworks to encourage high performance whilst increasing motivation, collaboration and flexibility. • Develop high performing teams and encourage collaboration • Increase the flexibility of our workforce • Develop a skills and capability framework in our delivery unit 15
  • 16. Delivery We are looking for new technologies and processes to help us achieve reliable and safe world class delivery, requiring minimal closures whilst driving for efficiencies and cost reductions. • Drive improvements in our people, processes and technology • Improve safety • Improve the reliability of assets and services • Minimise closures • Reduce overall costs and improve programmes delivery predictability • Improve track renewal methodology 16
  • 17. Reliability and dependability We want to use smart data, technology and processes to achieve world class performance with a 30% reliability improvement, by predicting and preventing failures and introducing more reliable assets. • Predicting and preventing failures - Improve asset condition monitoring • Design and introduce new and upgraded assets • Improve reliability of existing assets 17
  • 18. Safety We want to develop innovative solutions to improve customer safety and security and the safety of everyone working on the network. • Improve health and safety at work • Improve customer safety and security 18
  • 20. The Vision – a customer‟s view ...augment by the maintainer‟s view and the operator‟s view, we arrive at the... Journey of the future
  • 21. What we need to deliver... an “always connected” “behind-the-scenes” system maintenance “seamless transition” a “fantastic journey” from old to new every time