The 2013-2014 Annual Report for Life Management Center of Northwest Florida. Life Management Center is the community behavioral and mental health center providing services in Bay, Calhoun, Gulf, Holmes, Jackson and Washington Counties in Northwest Florida.

1. 6
0 Years of Grow
t
h
Annual Report
2013-2014

2. Dear Friends,
Do you know what events occurred in 1954? During that year William Holden and Audrey Hepburn won best actor and
actress awards at the Oscars, the Supreme Court ruled on Brown v. Board of Education, and ground breaking began
on Disneyland. Those are memorable historic events and there was also an event in Bay County that we believe was
memorable. That is when we saw the beginning of what is now Life Management Center with the start of the Bay
County Child Guidance Clinic.
In celebrating our 60th anniversary, we are enjoying learning more about our history and seeing the impact our
organization has had on the community and how much impact the community has had on our organization. Over
those 60 years, Life Management Center has merged with the mental health facilities in our surrounding counties and
expanded the scope of whom and how we provide services. You can see more about our history through these pages.
For us, the most exciting part of reflecting on the 60 years has been seeing our commitment and service to our
community continue. We hope as you look through this annual report that you will see not only the significant events in
our history, but also the strides that have been made in the past year and are continuing into our current year. Here are
just a few of those accomplishments:
»» Served 12,268 children and adults
»» Began providing services through our CAT Team, for youth
with severe mental illness,
»» Delivered $597,981 in charity care
»» Received funding to launch the EPIC program, providing early
intervention services to those with first episodes of psychosis
»» Provided certification training in Mental Health First Aid to 84 individuals.
This report is only a small glimpse into the services provided by Life Management Center last year but, hopefully, it gives
you a clear picture of what work is being done for our community. As you browse the report, we hope you will be proud
of the work Life Management Center is able to accomplish with your help.
Thank you for your continued support.
LMC Board of Directors (2014-2015)
Our Mission:
To provide comprehensive, integrated care that promotes the health and quality of life of our community members.
Our Vision:
To inspire confidence and respect as a provider of comprehensive behavioral health care and family counseling services.
To be a valued partner in alliances that promotes the health and quality of life of our community and its members.
Edwin (Ned) Ailes
President & CEO
Raymond Palmer
2013-15BoardChair
Raymond Palmer
Chairman
Arifa Garman
Vice Chairman
Kenneth Brookins
Secretary
Charles Kovaleski
Treasurer
Lee Lapensohn
Minnie Likely
Timothy Myers
Gene Nakamura
Nicholas Patronis
Joe Ruff
Retha Threatt Scott Clemons
Carol Dunaway
A special thank you to the
following board members who
served during the 2013-2014
year and completed their terms
during that time:

3. Bay County Guidance Clinic
1954-1955........................... John J. Benton, M.D.
1955-1956..........................................Sue Cooper
1956-1957.......................................... Frank Allen
1957-1958....................................Opal Etheridge
1958-1960......................................S.L. Stapleton
1960-1961..................................Earle Thompson
1961-1962.......................................Paul Eubanks
1962-1963........................................Clyde Carlan
1963-1964............................Dean Harry Murphy
1964-1965..........................................Sue Cooper
1965-1966..............................Rev. J. Ray Grissett
1966-1967......................................Charles Smith
1967-1968......................................Catherine Nix
1968-1970............................Dean Harry Murphy
1970-1971..........................................Sue Cooper
1971-1972................................ Barbara Clemons
1972-1974..........................................Carlos Riley
1974-1975........................................Earl Cochran
1975-1977.................................. Alan Thompson
1977-1978............................ Ted R. Wilson, M.D.
Northwest Florida Mental Health Center, Inc.
1971-1973...........................Dean Harry Murphy
1973-1974..........................................Sue Cooper
1974-1975............................Dean Harry Murphy
1975-1976....................................... John Howard
1976-1978................................ Barbara Clemons
1978-1979..................................... Curtis Jackson
1979-1981......................Edward Deluzain, Ph.D.
1981-1983...................................DeDee Costello
1983-1984....................................... Donald Crisp
1984-1985....................................Dennis Lathem
1985-1986.................................Ted Wilson, M.D.
1986-1987...........................................Ted Haney
Life Management Center of Northwest Florida
1987-1989.......................................DeDee Higby
1989-1990..................................Jim Dukes, Ph.D.
1990-1992...............................Jay S. Cluxton Hall
1992-1993..........................William J. Flynn, M.D.
1993-1995....................................Minnie W. Russ
1995-1997..................................Daniels S. Smith
1997-1999..................................... Curtis Jackson
1999-2001..................................Jim Dukes, Ph.D.
2001-2002......................................Hildon Barton
2002-2003.............................. Eugene Nakamura
2003-2005..........................................Joseph Ruff
2005-2006...................... Constance Rigby Leete
2006-2007..................................... Curtis Jackson
2007-2008..........................................Ann B. Fyfe
2008-2009...................................... James E. Sims
2009-2010........................................Greg Yordon
2010-2011..........................Rev. Dr. Dan Mitchell
2011-2013....................................Lee Lapensohn
2013-2015................................ Raymond Palmer
A History of Our Board of Directors Presidents
Sixty years ago a group of local school personnel,
physicians, and private citizens saw a need for mental
health services for children in Bay County, Florida. The
community saw a need and began the services that
started it all. That same community stands behind us
today as we expand our services to provide for even more
of the needs of our friends and family.
What a difference 60 years can make! Today Life
Management Center serves over 12,000 individuals each
year and provides those services in six counties: Bay,
Calhoun, Gulf, Holmes, Jackson and Washington.
One thing that has not changed over those 60 years is the
community support that makes our services possible. The
community saw a need and began the services that began
it all and the community stands behind us today as we
expand our services to fill even more of the needs of our
friends and family. For that reason, we say thank you to all
of you.
We hope you enjoy this quick look back at our history.
60 Years of Serving the Community

4. 60 Years In Your Community
1954
Chartering of
Bay County Child
Guidance Clinic
1950s 1960s 1970s
1963
Community Mental Health
Centers Act of 1963 passes
1965
Name changes to Bay County Guidance
Clinic since adults are now being served
1966
Establishment of the Mental Health
Center Board of Bay County
1968
Gulf County Guidance
Clinic established
1967
Jackson County Guidance
Clinic established
1971
Mental Health Center
Board of Bay County
becomes Northwest Florida
Mental Health Center
1972
Holmes/Washington
Guidance Clinic
established
1978
Bay County Guidance Clinic, Holmes/Washington
Guidance Clinic and Northwest Florida Mental Health
Center merge to form the Mental Health Center
Milestones are important times in all
of our lives. What a milestone is varies
according to each individual and some
are harder than others to reach. For
those completing the requirements in
our Group Home program, graduation
is one of those milestones and Brian
is proud to have reached it. Brian is
a client in our FACT program and a
recent graduate of the Group Home.
The FACT program provides intensive,
community-based treatment,
rehabilitation and support services
for adults with severe and persistent
mental illness who have not responded
well to traditional treatment. As a
part of that treatment, some FACT
clients also participate in our Group
Home program, a 24-hour residential
program for adults experiencing
symptoms of mental illness which may
be interfering with their life activities
and preventing them from being
successful at living independently.
The average length of stay in the
Group Home is one year and clients
must complete a 5-step program to
graduate.
Brian is one of those clients who
is happy to say he completed the
requirements and has graduated
from the Group Home. He explains
that the final stage of his time in the
Group Home included learning how
to do things such as budgeting and
managing his medications. He says
they make sure you are “fully capable
of handling anything that can come up
to you in life.”
He also points out that each client has
to put in a lot of effort to reach the
goals set before them. “It’s not a cake
walk,” said Brian. “It’s hard work.”
Brian explains that he was in the Group
Home one time before but was unable
to maintain the requirements to stay
in the home and did not graduate. This
last time he was determined that he
would succeed.
“The key is to find ways to cope with
whatever is troubling you,” said Brian.
“If it’s a work thing, then you find a
way to cope with that. If it’s a living
situation, you change it if it can be
changed.”
Brian’s Story
THE KEY IS TO FIND
WAYS TO COPE
WITH WHATEVER IS
TROUBLING YOU
One of LMC’s early locations as the
Bay County Guidance Clinic.

5. 1980s 2000s1990s
1992
Life Management
Center’s Crisis
Stabilization Unit opens
1996
The Counseling Alternative of Chipola
(formerly Jackson County Guidance Clinic)
merges with Life Management Center
1998
Gulf County Guidance Clinic merges
with Life Management Center
1998
The Commission on the Accreditation of
Rehabilitation Facilities (CARF) awards its
first award to Life Management Center
1999
Life Management Center is named as lead agency
for Bay and Gulf County delivery of Healthy
Families positive parenting program
2001
The Florida Department of Children
and Families awarded Life Management
Center the contract to establish Foster
Parent Support Services with other child
welfare services to soon follow
2010
Life Management Center is one of two
facilities in the state participating in
the national RAISE Early Treatment
Program research project
1988
New facility is built for the
Mental Health Center at the
site of the old Gulf Drive-In
Theater
1988
Mental Health Center
becomes Life Management
Center of Northwest Florida
Another important part of reaching this
milestone is having a support system
around you. While the Group Home
serves as a support system during
a client’s stay there, clients are also
encouraged to build a support system
outside of the program so they still have
that support after graduating from the
Group Home.
Brian is quick to state that his father
has always been his biggest support
and has always been there. His father
saw there were problems that needed
to be addressed when Brian was still
in school. “He knew something was
wrong,” said Brian. “I had problems
with taking tests and with school in
general and was even held back a year.
He encouraged me to see someone. Dad
is one hundred percent a part of my
support system.”
For those who
wonder if the
time spent in
the Group Home
is beneficial to
clients, they can
just ask Brian.
“The Group Home
changes lives,”
said Brian.
Brian celebrating his
graduation from the
Group Home.
Scott Clemons and Jay Hall cut the ribbon for
the dedication of the Peace Pond.
ThenPanamaCityMayor
Gerry Clemons and
LMC Executive Director
Peter Hampton cut the
ribbon to open the Crisis
Stabilization Unit.

6. Community Service
Life Management Center is dedicated to bringing more awareness to mental health issues and the services
we provide. As a result, our employees are active in our community year round. Here are just a few of the
organizations and activities we stay involved with to promote mental health awareness:
»» ACTS Trauma Informed Care Coalition
»» SPARE, Suicide Prevention Coalition
»» National Alliance on Mental Illness (NAMI)
»» Mental Health America
»» Florida Council for Community Mental Health
»» Bay County Health Task Force
»» Diabetes Screening in partnership with the Florida
Department of Health in Bay County
»» Child Abuse Prevention Month
»» Mental Health Awareness Month
»» National Adoption Day
»» Suicide Prevention Month
»» Annual Suicide Prevention Conference
»» Local Chamber of Commerces
President and CEO Ned Ailes speaks to the Bay
County Chamber Leadership Bay class during a
tour of our facilities.
LMC staff and supporters walked at the National Alliance
on Mental Illness walk for Mental Illness Awareness Month.
LMC partnered with the Florida Department of
Health in Bay County to provide diabetes screenings
for clients, staff and their families.
LMC employees and supporters walked with SPARE
in recognition of Suicide Prevention Month.

7. President and CEO Ned Ailes cuts the ribbon
to officially open our Primary Care Clinic.
Board Member Scott Clemons talks aboutthe need for foster parents at the kickoff ofour recruitment campaign.
Healthy Families client Charisse
Henry-Tidd and her twin daughters
volunteered at the 2014 GNO &
Bunco event.
Mr. & Mrs. Ned Ailes
Dr. John Benton
Mr. & Mrs. Wesley Berry
Ms. Miriam Bozarth
Rev. & Mrs. Kenneth Brookins
Mr. Gerry Clemons
Mr. & Mrs. Scott Clemons
The Clemons Company
Ms. Salie B. Cotton
Mr. & Mrs. Gene Crist
Mr. & Mrs. Dan Fox
Mr. & Mrs. Jim Fyfe
Ms. Candis M. Harbison
Mrs. Patricia Hester
Mr. & Mrs. Daniel Kitzerow
Dr. Charles Kovaleski
Mr. & Mrs. Lee Lapensohn
Larry J. Overton & Associates, Inc.
Mr. & Mrs. Ray Likely
Mack & Eleanor Lewis Family Foundation
Col. & Mrs. Raymond E. Matson
Mr. Eugene McCormack
Mr. & Mrs. Don McCoy
Mr. & Mrs. Timothy Myers
Mr. Eugene Nakamura
Mr. Timothy Nelson
Mr. Raymond Palmer
Mr. & Mrs. Nicholas Patronis
Mr. & Mrs. Robert Pearce
Mr. Joe Ruff
Mr. & Mrs. Tom Sabiston
Judge & Mrs. Larry Smith
Mr. & Mrs. Joe Tannehill
Ms. Retha Threatt
Sponsors for our 2014 GNO
& Bunco event:
Bot Boutique
The Celebration Place
Fyfe Family Foundation
Hancock Bank
Harris Business Machines
iHeart Media, Inc.
Innovations Federal Credit Union
Krispy Kreme
Qol Meds
State Farm Insurance
Tyndall Federal Credit Union
Primary Care Clinic Partners:
Bay Health Foundation
Florida Department of
Health in Bay County
University of South Florida
Thank You
Thank you to our supporters. Life Management Center would like to thank the following
supporters for their generous gifts through our 2013-2014 Annual Giving Campaign. Funds from
this campaign will help sustain our services into the future.

8. Building Healthy Families
When you look into the eyes of the
Self family you know there is love in
their home. Joshua and Crystal have
so many dreams for their lives that
they sometimes find it hard to see
how far they have already come. Just
a few short years ago, the couple was
living in a two-bedroom apartment
that had only a kitchen table and a
TV. They slept on an air mattress on
the floor of one of their bedrooms.
Through the hard times, Life
Management Center employees
have been there for them through
our Healthy Families program.
When Crystal was 8 months into
her pregnancy with their son, J.J.,
they were referred to the program
and staff began working with them
to know what to expect with a new
baby.
“We have been to the bottom of
the bottom, of the bottom,” stated
Joshua. “Now we are fortunate
enough to have a program that is
there when we need it.”
The Healthy Families program is a
nationally accredited, community
based, voluntary home visitation
program that is proven to prevent
child abuse and neglect and other
poor childhood outcomes by
promoting positive parent-child
relationships and child health and
development. Families are also linked
to a medical provider and other
family support services they need
during their participation in the
program.
Cathy Harcus, program director,
describes the program as having
your own personal parenting coach
walking you through each milestone
of your child’s early years.
Crystal Self is quick to point out the
program has helped them anytime
they had questions or had another
need. She says the Healthy Families
staff is quick to step in with advice
or whatever help they needed. A
couple of examples that Crystal share
are when they wanted J.J. to begin
sleeping in his own bed, and then
again when they wanted to wean him
off of formula, and even when they
were concerned about when he would
start talking. “We started wondering
why isn’t he talking,” said Crystal.
“Healthy Families helped us through
that and now we sometimes wish he
would stop talking.”
Joshua explained that there were
times money was tight and they had
to pawn some of their belongings just
to buy diapers for J.J. The Healthy
Families program helped them with
this too and they were able to get
diapers and other necessities from
the program through “Baby Bucks”
they earned as they reached goals set
through the program.
Despite their own hardships, or
maybe because of their hardships,
Josh and Crystal give back when
they can. They explain when they
no longer have a need for something
that they give it to someone who
WE HAVE BEEN TO THE BOTTOM OF THE
BOTTOM...NOW WE ARE FORTUNATE
ENOUGH TO HAVE A PROGRAM THAT IS
THERE WHEN WE NEED IT
Caption

9. does need it. For example,
when J.J. no longer needed
baby food they donated
their remaining supply
back to the Healthy
Families program to help
other families.
“That’s the way a
community and friends
has got to be,” explained
Joshua. “We know how
it feels to be at the very,
very bottom.”
The Healthy Families
program works with each
family to set goals and
then provides support
for them as they work
toward reaching those
goals. Joshua and Crystal
have met several goals
already including J.J.
walking, talking, and
sleeping in his own bed;
Crystal obtaining her
driver’s license; and
Joshua maintaining
steady employment.
Future goals include
moving into a larger
house to have room for
a new baby on the way
and Crystal’s father who is living with
them.
The family welcomed an addition in
December. They have named their new
son Lucius Cole, which means “bringer
of light.”
Caption
Life Management Center
Employee Milestones
LMC employees are essential to the success and continuous
improvement in services at the Center. Several of those
employees reached milestones in their career with us this
past year. Congratulations to the following employees!
5-Year Anniversary
Wesley Berry
Tekisha Collins
Sabrina Parker
Patricia Pearce
Leslie Pennel
Valerie Proctor
Billie Sanders
Eva Taylor
Sharolyn Wesley
Shannon Wright
10-Year Anniversary
Constance Brewster
Carol Daughtrey
Kimberly Gay
Patricia Hand
Kelley Hrubes
Margarettea Kirkman
Carolyn Nettles
Gale Olstad
Brenda Saunders
Ellen Stacy
15-Year Anniversary
Carolyn Carter
Tammy Edwards
Jennifer Grant
Pamela Hagler
Catherine Marlow
Tamera McGlamory
Ella Moody
Jean Pilgrim
Kim Skinner
20-Year Anniversary
Joyce Danley
Ellen Dawsey
Forrest Dennis
Jan Fuqua
Janet Lupher
Jean Santora
25-Year Anniversary
Diane Robinson
30-Year Anniversary
Ken Chisholm

10. Ways to Help Life
Management Center:
We need your help to ensure that we will
continue to be here to provide the services you
have come to expect in our community. Here are
a few ways that you can help:
»» Gifts of Cash
»» Bequest - You can include LMC in your estate.
These gifts can be either specific dollar amounts
or a percentage of the estate. If you do this, please
let us know that you have done so.
»» Life Insurance or IRA’s - Simply name LMC as a
beneficiary and owner of a policy or an IRA.
»» To discuss making a charitable donation that will
improve the lives of people in need, please contact
Tricia Pearce at (850) 522-4485, ext. 1107 or
tpearce@lmccares.org.
YES I WANT TO SUPPORT MY COMMUNITY!
Here is my tax deductible contribution to ensure the people of
Northwest Florida receive the mental health care they need.
Name ____________________________________________________
Spouse’s Name _____________________________________________
Address __________________________________________________
City______________________________ State _____ Zip _________
Phone______________ Email _________________________________
My Gift Amount  $50  $100  $500  $__________________
 My gift is enclosed  Please charge my gift to my credit card
 Visa  Mastercard
Card Number____________________________ Exp. Date _________
Signature _________________________________________________
 I wish for my gift to remain anonymous.
 I would like to discuss planned giving or estate contributions with you.
Please make your check payable to: Life Management Center • 525 East
Fifteenth Street • Panama City, Florida 32405
Donations may also be made online at www.lmccares.org, or for more
information call 850.522.4885 ext. 1107.
CHILD/ADOLESCENT SERVICES
Outpatient
Individual, Group & Family Therapy
Crisis Intervention & Support Services
Home-Based Counseling
Substance Abuse Counseling
Psychiatric Care
Pharmacy Services
Services to Delinquent Youth
Sexual Abuse Therapy
24-Hour Emergency Care
Emergency Screening
Crisis Stabilization
Child and Family Safety
Foster Parent Support Services
Therapeutic Foster Care
Adoption Services
Family Empowerment
Healthy Families/Positive Parenting
Single Point of Access for Child Assessment
& Referral
Supported Visitation Services
Case Management and Support
Community Action Team (CAT)
ADULT SERVICES
Outpatient
Individual, Group & Family Therapy
Crisis Intervention & Support Services
Substance Abuse Counseling
Psychiatric Care
Pharmacy Services
24-Hour Emergency Care
Emergency Screening
Crisis Stabilization
Detoxification
Rehabilitation and Support
Case Management
Group Home
Florida Assertive Community Treatment
(FACT)
Skills Acquisition Training
Supported Employment Services
Friendship Center (Drop-In Center)
Case Management and Support
Employee Assistance Program
Forensic Case Management
ADDITIONAL SERVICES
Crisis Intervention Team (CIT) Training
Mental Health First Aid Training
LMC Senior Management
Ned Ailes, M.S., LMFT
President and Chief Executive Officer
Deborah Mobley, M.A., LMHC
Chief Operating Officer
Adult Services
Julie Kitzerow, M.A., LMFT
Chief Operating Officer
Children’s Services
Ken Chisholm, M.S., LMHC
Program Director
Access & Crisis Services
Rebekah Taylor
Chief Human Resources Officer
Wesley Berry
Chief Financial Officer
Jerry Marquez, P.E., MBA
Chief Business Development Officer
Psychiatric Staff
Dr. Omar Howard
Medical Director
Bernard Bergman, M.D.
Edward Gibson, M.D.
Brian Joseph, M.D.
Keila Sierra-Cintron, MD
Stephen Chesser, ARNP
Angela Dawkins, ARNP
Patricia Franko, ARNP
Nancy Gibson, ARNP
Jerris Grover, ARNP
Kay Norris, ARNP
Vickie Stephens, ARNP
Tiffany Washington-St. Fort, ARNP
Our Services:

11. Our Numbers
(Fiscal Year 2013-2014)
Years serving Northwest Florida - 60
Total children and adults served - 12,268
Charity Care provided - $597,981
Foster homes provided with support services - 97
Total served in our Crisis Stabilization Unit - 728
Total visits & calls to our Emergency Services – 2,377
Families served through Healthy Families and free of child abuse and neglect - 318
Children in families completing the Healthy Families program with no signs of child maltreatment - 100%
Programs recognized with CARF International Accreditation - 17
Individuals served in our FACT program - 97
Number of individuals certified in Mental Health First Aid since its inception - 320
Percent of our clients expressing overall satisfaction with the services received from LMC - 96%
Life Management Center provides adoptions through a contract with Big Bend Community Based Care.
In the last fiscal year, a total of 100 children were placed in “Forever Homes.”
Personnel (Administrative)
Personnel (Direct Services)
Professional and Contractual
Building Occupancy and Maintenance
Insurance
Operating Supplies and Expenses
Other
EXPENSES:
9%
72%
4%
7%
1%
2%
4%
State Contracts
County
Federal
Medicaid
Patient Fees and Health Insurance
Other
REVENUE:
45%
4%
13%
31%
5%
2%
Financial Info
Number of children placed in adoptive homes by county:
Bay- 74
Jackson - 14
Calhoun- 1
Washington- 3
Holmes - 8
Gulf - 0
Number of foster homes in our community:
Bay – 47
Calhoun - 1
Gulf – 2
Holmes – 7
Jackson – 4
Washington – 9
To learn more about adopting or fostering, visit our website at lmccares.org.

12. www.lmccares.org • 850.522.4885 • 888.785.8750
Facebook: facebook.com/lifemanagementcenter • Twitter: @LmcCares
Sponsored by Life Management Center of Northwest Florida, Inc., Big Bend Community Based Care and the State of Florida, Department of Children and Families.
Life Management Center Locations:
Bay County - Main Campus
525 East 15th Street
Panama City, FL 32405
Calhoun County
16869 N.E. Pear Street
Blountstown, FL 32424
Gulf County
311 Williams Avenue
Port St. Joe, FL 32456
Holmes/Washington County
310 Byrd Avenue
Bonifay, FL 32425
Jackson County
4094 Lafayette Street
Marianna, FL 32446
Life Management Center of Northwest Florida, Inc. operates in the state of Florida as a 501(C)(3) charitable organization and is registered with the Florida Dept. of
Agriculture & Consumer Services. Life Management Center does not engage outside solicitors, and one hundred percent (100%) of contributions are received by Life
Management Center
A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING
TOLL-FREE (800-435-7352) WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.
REGISTRATION #CH533