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Introduction Workshop
Social Media


                         Digital Past 2012

                         Royal Commission on the Ancient and
                         Historical Monuments of Wales (RCAHMW)


  James Mott
 PROJECTBOOK FOUNDER
CREATIVECOMMS DIRECTOR


                                          Create an ENGAGING online
                                          presence for your brand using
                                          social media.
Introduction -Workshop
Social Media ProjectBook

 Information resource
 ā€¢ Heritage Register
 ā€¢ Products Directory
 ā€¢ Event Calendar
 ā€¢ Articles
 ā€¢ Blogs (PB, Members news & Heritage Orgs)
 ā€¢ News (generated from twitter)
 ā€¢ Directory of Organisations

 Our membership
 ā€¢ Over 500 businesses listed on the website
 ā€¢ Including contractors, craftsmen and
 consultants in the heritage register.
 ā€¢ A wide range of sector professionals ranging
 from archaeologists to architects, blacksmiths to
 woodworkers.
Digital Media Workshop
Social Past 2012

 Introduction

 ā€¢   Short video
 ā€¢   The Big 4 ā€“ Linkedin | facebook | Twitter | You Tube
 ā€¢   The Social Media Model
 ā€¢   Social Broadcasting - events

 Getting practical

 ā€¢   Developing a social media strategy and setting policy
 ā€¢   Setting Goals and objectives
 ā€¢   Determining your audience
 ā€¢   Your website ā€“ keeping brand continuity
 ā€¢   Marketing
 ā€¢   Monitoring your progress
 ā€¢   Finish
The Four Main Platforms
Social Media Workshop



      Facebook   More than 500 million active users

      twitter    175 million registered users

      LinkedIn   100 million members

      YouTube    490 million users per month
Social Media Prism
Social Media Workshop
Video Media Workshop
Social




          Social Media Revolution
        http://www.youtube.com/watch?v=lFZ0z5Fm-Ng
Focus on: YouWorkshop
Social Media Tube

Suitable for: organisations &
businesses

Functions:
ā€¢ Video sharing
ā€¢ Communicate
ā€¢ Inform
ā€¢ Build your Brand
ā€¢ Promote events
ā€¢ Educate your audience
Focus on: Linkedin
Social Media Workshop

Suitable for: Individuals & organisations

Pages for individuals
Linkedin Groups
Business pages

Functions:
ā€¢ Get Connected
ā€¢ Build Relationships
ā€¢ Communicate
ā€¢ Inform
ā€¢ Crowd Sourcing
Focus on: facebook pages
Social Media Workshop

Suitable for: Mostly
organisations & special
interest groups/businesses

Functions:
ā€¢ Communication
ā€¢ Building your Brand
ā€¢ Broadcast news
ā€¢ Promotions
ā€¢ Promote events
ā€¢ Information
Focus on: Twitter
Social Media Workshop

Suitable for: EVERYONE

Functions:
ā€¢ Get Connected
ā€¢ Build Relationships
ā€¢ Communicate
ā€¢ Customer Relations
ā€¢ Building your Brand
ā€¢ Broadcast news
ā€¢ Promotions
ā€¢ Promote events
ā€¢ Crowd Sourcing
ā€¢ Get Advice
ā€¢ Collaborating
ā€¢ Get referrals
ā€¢ Educate your audience
ā€¢ Raise awareness
Social Media Model
Social Media Workshop

                    ENGAGE AND EDUCATE YOUR AUDIENCE

      Engage                        Inform                   Your Website         New Content
       Talk                    RSS | Information             (Your Space)             Blog
                                                                                   Broadcasts
                                                                                     News
                                                                                     Events


 Engaged             Semi ā€“ engaged          Not engaged ā€“ inconsistent | info resources




                                                                                           AUDIENCE
   50                     300                                  650
                                AUDIENCE OF 1000




      Engage                                                         Meet privately
   Talk Regularly                       Contact                      Attend events

               DEVELOP ADVOCATES | ENGAGE + NURTURE
Social Broadcasting
Social Media Workshop
Challenge: How to take the life, operations, events
etc. into the social sphere

Example for a Cathedral:

Activities

ā€¢   Worship
ā€¢   Mission
ā€¢   Ministry
ā€¢   Heritage
ā€¢   Music
ā€¢   Repair Works
ā€¢   Tours
ā€¢   Church groups
ā€¢   One off exhibitions
ā€¢   Church calendar events

Social broadcasting ranges from talking on twitter to
a full scale story boarded campaign ā€“ it will cost..
Promoting Events
Social Media Workshop
Engage a huge online audience for your
events and leave a legacy to promote in the future.


            relatively little effort ā€“ HUGE               ROI
How ??

Choose a hashtag on twitter
Create a dedicated website
Promote on twitter and other networks
Encourage people at your event to share information, pictures and comment.
Organisation to engage people online during the event
Consider live blogging, pictures, video etc.

Post event...

Embed speaker presentations onto website
Collate online conversation about the event and publish
Free Online Tools
Social Media Workshop
Website Features
Social Media Workshop




       Some Practical Points
Social Media Strategy
Social Media Workshop



                                       We need
                                       a Strategy



      Go Go Go..


        Social Media Tools versus Strategy
                 Which one first?
Questions before Strategy
Social Media Workshop

 Before we go too far down any one path, we should ask some questions:

 ļ¶Are your customers likely to be online?

 ļ¶Are you ready to handle negativity? Platforms like blogs and videos allow for
 negative comments, and some company/organisation cultures arenā€™t ready to
 engage with those opinions.

 ļ¶How will you incorporate this into peopleā€™s daily jobs?

 ļ¶How will you measure results?

 ļ¶How much time are you willing to invest?

 ļ¶Whatā€™s your willingness to experiment, take risks, and adjust your plans?
Strategy Starters
Social Media Workshop

 If weā€™re going to put a social media strategy into place, we need to align the
 path weā€™re going to take, and develop it with an understanding of how to
 reach our goals.

                    Where are we going?
                How are we going to get there?
                       Letā€™s get there.
 Letā€™s start on the ā€œhow.ā€
Strategy Starters
Social Media Workshop

ļ¶Listening: implement at least a rudimentary listening platform.

ļ¶Communications: build a starting place to hold your conversations.

ļ¶Methods: determine the mix of content you intend to create, and build workflow around
it.

ļ¶Community: most social media strategies have to address community and how you will
interact with the people you seek to gather around your business/organisation.

ļ¶Outposts: develop social network outposts where you can communicate with other
communities, and also share the way back to your own platform.

ļ¶Marketplace: if your strategy involves making money, build a marketplace external to
your community - keep these separate.

ļ¶Attention: learn how to build awareness and encourage relationships with the media
youā€™re making.
Goals Media Workshop
Social
ļ¶ Increase customer base.

ļ¶ Generate leads.

ļ¶ Drive sales.

ļ¶ Build awareness.

ļ¶ Make money from your content.

ļ¶ Establish thought leadership.

ļ¶ Educate customers.

ļ¶ Customer-source part of your product development.

ļ¶ Reach new channels of customers.

ļ¶ Improve internal communication.
Defining a target audience
Social Media Workshop

The reason why most fail in the social sphere is that they don't take time to identify
who their target audience is.

In fact most companies would make it an objective to market to everyone!

The best way to succeed in social media is to identify your target market first and then
work out how to reach them.

There are two ways to identify your target market audience.

     ļ¶ You can either describe your existing audience
     ļ¶ Or you can describe what your ideal target audience is.
Target Media Workshop
Social Audience
The types of audiences you could be looking to include:..

ļ¶   Local people
ļ¶   People in the same sector
ļ¶   Anyone
ļ¶   Current clients or customers
ļ¶   Potential clients or customers
ļ¶   Associates of current/potential clients or customers
ļ¶   Journalists and editors
ļ¶   Bloggers
ļ¶   Suppliers
ļ¶   Affiliate businesses
ļ¶   Thought leaders
ļ¶   Special interest groups
ļ¶   People defined by age
Strategy- Website Features
Social Media Workshop

 Modern Website Features:

 ā€¢   Direct Links to Social Media
 ā€¢   Less static content and more fresh content
 ā€¢   Ability to add fresh content. Blogs and articles etc.
 ā€¢   Keyword rich content
 ā€¢   Social Media sharing buttons
 ā€¢   Ability to generate comment
 ā€¢   RSS Feeds


 Case Study:
 http://www.projectbook.co.uk/
RSS Feeds Workshop
Social Media
Marketing ā€“ SoMe impact
Social Media Workshop

                                                                      Website




                                    Advertising, Telesales
                                                                                           E-Marketing, Email Signature.




            Press and PR, Blog                                                                                               Directories ā€“ on and offline




                                                             Marketing

                                                                                                                           Events, Exhibitions, courses, CP
         Networking, Newsletters
                                                                                                                                          D




                                                                                           Brochures, Answer Phone - Call
                                   Promotions, Sponsorship
                                                                                                      waiting




                                                              Business Cards, Stationary
Who? Media Workshop
Social

        Who Will Represent you online?



  Secretary     Youngster      Computer Geek
Who? Media Workshop
Social




Qualities
ā€¢ Social - Friendly
ā€¢ Trustworthy
ā€¢ Creative
ā€¢ Aware of your objectives
ā€¢ Can dedicate 15 ā€“ 30 mins per day
ā€¢ Will follow guidelines
Policy Media Workshop
Social

   Do we need company guidelines and policies?
Monitoring Workshop
Social Media

  Free Monitoring Tools

  ļ¶hootsuite
  ļ¶socialmention
  ļ¶radion 6 (paid)
  ļ¶tweetreach
  ļ¶http://tweetlevel.edelman.com/
  ļ¶klout
  ļ¶manually i.e Linkedin
  ļ¶google alerts
  ļ¶Technorati
  ļ¶Google Blogsearch
Lets get connected...
Social Media Workshop


    Social Media Courses & consultancy for organisations, individuals & companies.



                 Speaker
               James Mott
              PROJECTBOOK FOUNDER
                                                 Lets get
                                                 connected
      Facebook Page

      Twitter @projectbook

      LinkedIn ProjectBook group
Introduction Workshop
Social Media


                         Digital Past 2012

                         Royal Commission on the Ancient and
                         Historical Monuments of Wales (RCAHMW)

                         Social Broadcast
  James Mott
 PROJECTBOOK FOUNDER
CREATIVECOMMS DIRECTOR


                                            Create an ENGAGING online
                                            presence for your brand using
                                            social media.
Social Broadcasting
Social Media Workshop
Challenge: How to take the life, operations, events
etc. into the social sphere

Example for a Cathedral:

Activities

ā€¢   Worship
ā€¢   Mission
ā€¢   Ministry
ā€¢   Heritage
ā€¢   Music
ā€¢   Repair Works
ā€¢   Tours
ā€¢   Church groups
ā€¢   One off exhibitions
ā€¢   Main church events
Strategy: story board
Social Media Workshop
Considerations
Social Media Workshop



      Budget - What will it cost?
      People - What will be involved
      Social Accounts ā€“ How to set up?
      Tools - What mediums will we use?
Free Online Tools
Social Media Workshop
Social Broadcasting
Social Media Workshop



      Question

      Are you convinced that social
      media broadcasting is worth
      investing in??

      From talking on twitter to full
      broadcast ā€“ how far will you go?

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The use of social media in heritage organisations

  • 1. Introduction Workshop Social Media Digital Past 2012 Royal Commission on the Ancient and Historical Monuments of Wales (RCAHMW) James Mott PROJECTBOOK FOUNDER CREATIVECOMMS DIRECTOR Create an ENGAGING online presence for your brand using social media.
  • 2. Introduction -Workshop Social Media ProjectBook Information resource ā€¢ Heritage Register ā€¢ Products Directory ā€¢ Event Calendar ā€¢ Articles ā€¢ Blogs (PB, Members news & Heritage Orgs) ā€¢ News (generated from twitter) ā€¢ Directory of Organisations Our membership ā€¢ Over 500 businesses listed on the website ā€¢ Including contractors, craftsmen and consultants in the heritage register. ā€¢ A wide range of sector professionals ranging from archaeologists to architects, blacksmiths to woodworkers.
  • 3. Digital Media Workshop Social Past 2012 Introduction ā€¢ Short video ā€¢ The Big 4 ā€“ Linkedin | facebook | Twitter | You Tube ā€¢ The Social Media Model ā€¢ Social Broadcasting - events Getting practical ā€¢ Developing a social media strategy and setting policy ā€¢ Setting Goals and objectives ā€¢ Determining your audience ā€¢ Your website ā€“ keeping brand continuity ā€¢ Marketing ā€¢ Monitoring your progress ā€¢ Finish
  • 4. The Four Main Platforms Social Media Workshop Facebook More than 500 million active users twitter 175 million registered users LinkedIn 100 million members YouTube 490 million users per month
  • 5. Social Media Prism Social Media Workshop
  • 6. Video Media Workshop Social Social Media Revolution http://www.youtube.com/watch?v=lFZ0z5Fm-Ng
  • 7. Focus on: YouWorkshop Social Media Tube Suitable for: organisations & businesses Functions: ā€¢ Video sharing ā€¢ Communicate ā€¢ Inform ā€¢ Build your Brand ā€¢ Promote events ā€¢ Educate your audience
  • 8. Focus on: Linkedin Social Media Workshop Suitable for: Individuals & organisations Pages for individuals Linkedin Groups Business pages Functions: ā€¢ Get Connected ā€¢ Build Relationships ā€¢ Communicate ā€¢ Inform ā€¢ Crowd Sourcing
  • 9. Focus on: facebook pages Social Media Workshop Suitable for: Mostly organisations & special interest groups/businesses Functions: ā€¢ Communication ā€¢ Building your Brand ā€¢ Broadcast news ā€¢ Promotions ā€¢ Promote events ā€¢ Information
  • 10. Focus on: Twitter Social Media Workshop Suitable for: EVERYONE Functions: ā€¢ Get Connected ā€¢ Build Relationships ā€¢ Communicate ā€¢ Customer Relations ā€¢ Building your Brand ā€¢ Broadcast news ā€¢ Promotions ā€¢ Promote events ā€¢ Crowd Sourcing ā€¢ Get Advice ā€¢ Collaborating ā€¢ Get referrals ā€¢ Educate your audience ā€¢ Raise awareness
  • 11. Social Media Model Social Media Workshop ENGAGE AND EDUCATE YOUR AUDIENCE Engage Inform Your Website New Content Talk RSS | Information (Your Space) Blog Broadcasts News Events Engaged Semi ā€“ engaged Not engaged ā€“ inconsistent | info resources AUDIENCE 50 300 650 AUDIENCE OF 1000 Engage Meet privately Talk Regularly Contact Attend events DEVELOP ADVOCATES | ENGAGE + NURTURE
  • 12. Social Broadcasting Social Media Workshop Challenge: How to take the life, operations, events etc. into the social sphere Example for a Cathedral: Activities ā€¢ Worship ā€¢ Mission ā€¢ Ministry ā€¢ Heritage ā€¢ Music ā€¢ Repair Works ā€¢ Tours ā€¢ Church groups ā€¢ One off exhibitions ā€¢ Church calendar events Social broadcasting ranges from talking on twitter to a full scale story boarded campaign ā€“ it will cost..
  • 13. Promoting Events Social Media Workshop Engage a huge online audience for your events and leave a legacy to promote in the future. relatively little effort ā€“ HUGE ROI How ?? Choose a hashtag on twitter Create a dedicated website Promote on twitter and other networks Encourage people at your event to share information, pictures and comment. Organisation to engage people online during the event Consider live blogging, pictures, video etc. Post event... Embed speaker presentations onto website Collate online conversation about the event and publish
  • 14. Free Online Tools Social Media Workshop
  • 15. Website Features Social Media Workshop Some Practical Points
  • 16. Social Media Strategy Social Media Workshop We need a Strategy Go Go Go.. Social Media Tools versus Strategy Which one first?
  • 17. Questions before Strategy Social Media Workshop Before we go too far down any one path, we should ask some questions: ļ¶Are your customers likely to be online? ļ¶Are you ready to handle negativity? Platforms like blogs and videos allow for negative comments, and some company/organisation cultures arenā€™t ready to engage with those opinions. ļ¶How will you incorporate this into peopleā€™s daily jobs? ļ¶How will you measure results? ļ¶How much time are you willing to invest? ļ¶Whatā€™s your willingness to experiment, take risks, and adjust your plans?
  • 18. Strategy Starters Social Media Workshop If weā€™re going to put a social media strategy into place, we need to align the path weā€™re going to take, and develop it with an understanding of how to reach our goals. Where are we going? How are we going to get there? Letā€™s get there. Letā€™s start on the ā€œhow.ā€
  • 19. Strategy Starters Social Media Workshop ļ¶Listening: implement at least a rudimentary listening platform. ļ¶Communications: build a starting place to hold your conversations. ļ¶Methods: determine the mix of content you intend to create, and build workflow around it. ļ¶Community: most social media strategies have to address community and how you will interact with the people you seek to gather around your business/organisation. ļ¶Outposts: develop social network outposts where you can communicate with other communities, and also share the way back to your own platform. ļ¶Marketplace: if your strategy involves making money, build a marketplace external to your community - keep these separate. ļ¶Attention: learn how to build awareness and encourage relationships with the media youā€™re making.
  • 20. Goals Media Workshop Social ļ¶ Increase customer base. ļ¶ Generate leads. ļ¶ Drive sales. ļ¶ Build awareness. ļ¶ Make money from your content. ļ¶ Establish thought leadership. ļ¶ Educate customers. ļ¶ Customer-source part of your product development. ļ¶ Reach new channels of customers. ļ¶ Improve internal communication.
  • 21. Defining a target audience Social Media Workshop The reason why most fail in the social sphere is that they don't take time to identify who their target audience is. In fact most companies would make it an objective to market to everyone! The best way to succeed in social media is to identify your target market first and then work out how to reach them. There are two ways to identify your target market audience. ļ¶ You can either describe your existing audience ļ¶ Or you can describe what your ideal target audience is.
  • 22. Target Media Workshop Social Audience The types of audiences you could be looking to include:.. ļ¶ Local people ļ¶ People in the same sector ļ¶ Anyone ļ¶ Current clients or customers ļ¶ Potential clients or customers ļ¶ Associates of current/potential clients or customers ļ¶ Journalists and editors ļ¶ Bloggers ļ¶ Suppliers ļ¶ Affiliate businesses ļ¶ Thought leaders ļ¶ Special interest groups ļ¶ People defined by age
  • 23. Strategy- Website Features Social Media Workshop Modern Website Features: ā€¢ Direct Links to Social Media ā€¢ Less static content and more fresh content ā€¢ Ability to add fresh content. Blogs and articles etc. ā€¢ Keyword rich content ā€¢ Social Media sharing buttons ā€¢ Ability to generate comment ā€¢ RSS Feeds Case Study: http://www.projectbook.co.uk/
  • 25. Marketing ā€“ SoMe impact Social Media Workshop Website Advertising, Telesales E-Marketing, Email Signature. Press and PR, Blog Directories ā€“ on and offline Marketing Events, Exhibitions, courses, CP Networking, Newsletters D Brochures, Answer Phone - Call Promotions, Sponsorship waiting Business Cards, Stationary
  • 26. Who? Media Workshop Social Who Will Represent you online? Secretary Youngster Computer Geek
  • 27. Who? Media Workshop Social Qualities ā€¢ Social - Friendly ā€¢ Trustworthy ā€¢ Creative ā€¢ Aware of your objectives ā€¢ Can dedicate 15 ā€“ 30 mins per day ā€¢ Will follow guidelines
  • 28. Policy Media Workshop Social Do we need company guidelines and policies?
  • 29. Monitoring Workshop Social Media Free Monitoring Tools ļ¶hootsuite ļ¶socialmention ļ¶radion 6 (paid) ļ¶tweetreach ļ¶http://tweetlevel.edelman.com/ ļ¶klout ļ¶manually i.e Linkedin ļ¶google alerts ļ¶Technorati ļ¶Google Blogsearch
  • 30. Lets get connected... Social Media Workshop Social Media Courses & consultancy for organisations, individuals & companies. Speaker James Mott PROJECTBOOK FOUNDER Lets get connected Facebook Page Twitter @projectbook LinkedIn ProjectBook group
  • 31. Introduction Workshop Social Media Digital Past 2012 Royal Commission on the Ancient and Historical Monuments of Wales (RCAHMW) Social Broadcast James Mott PROJECTBOOK FOUNDER CREATIVECOMMS DIRECTOR Create an ENGAGING online presence for your brand using social media.
  • 32. Social Broadcasting Social Media Workshop Challenge: How to take the life, operations, events etc. into the social sphere Example for a Cathedral: Activities ā€¢ Worship ā€¢ Mission ā€¢ Ministry ā€¢ Heritage ā€¢ Music ā€¢ Repair Works ā€¢ Tours ā€¢ Church groups ā€¢ One off exhibitions ā€¢ Main church events
  • 34. Considerations Social Media Workshop Budget - What will it cost? People - What will be involved Social Accounts ā€“ How to set up? Tools - What mediums will we use?
  • 35. Free Online Tools Social Media Workshop
  • 36. Social Broadcasting Social Media Workshop Question Are you convinced that social media broadcasting is worth investing in?? From talking on twitter to full broadcast ā€“ how far will you go?