2. “ You only build credibility by telling the truth. You simply can't operate unless people believe you and believe one another." - Jack Stack (in The Great Game of Business ) "An organization's works, not its words, are the telling assessment of its beliefs." - John Carver "The truth is to be lived, not just mouthed." - Hui - Neng

3. HOW DO YOU BUILD TRUST?

4. BRICK BY BRICK

5. TRUST CREDITS IN THE BANK

6. CONTEXT IS EVERYTHING

7. IT’S YOURS TO LOSE

9. FROM WHOSE PERSPECTIVE ?

12. We won’t be able to rebuild trust in institutions until leaders learn how to communicate honestly – and create organizations where that’s the norm. James O’Toole and Warren Bennis