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Robert Pratten
CEO
Twitter: @robpratten
http://conducttr.com
robert@tstoryteller.com
Scenario-based Learning & Simulation
75% of training is WASTED
Source Deloitte research
Higher productivity
is only achieved if
employees know
how to effectively
apply knowledge
Scenario-based exercises…
O RISTORANTE BUILDING
GENNARO ELIAS, O TURCO
ROBERTALUCIA
EDOARDO GEFERSON
CT ONE CONSULTING
CARLOS
TAVARES
PAULO MARTINS
PARTICIPANTES
CORE FAMILY
INTERAÇÕES
PRIMÁRIAS
INTERAÇÕES
SECUNDÁRIAS
DIVISÃO DE FINANCE
DIVISÃO DE MARKETING
E PEOPLE
DIVISÃO DE LOGÍSTICS E
OPERATIONS
BADGE WHITE ONE
MORE COLOR
INDICATES THAT THE
PARTICIPANT
WORKING PAIR IN
DIVISION
CORRESPONDENT
Transmedia Storytelling (multi-channel communications)
O RISTORANTE
Site
Blueprint Restaurant
Blog do Bixiga
P&L Statement
Labor and Tax
Counsel
Documents
and
Certificates
Menu
Facebook da Lucia
Health Department
Whatsapp Gennaro, Elias, Carlos e
Roberta
Emails Elias e Carlos
News TV
Learner at the centre
Transmedia Learning
Face-to-Face Social & TeamSolo Interactive
Creating a transformative experience
Experience
Pedagogical
Feedback & Assessment
Scaffolding
Training objectives Facts & procedures
Characters
Choices
Consequences
Narrative
Creating a transformative experience
Experience
Pedagogical
Memory
Engagement
Distributed practice (time)
Localized (place)
Multimedia
Resonant
Motivation
Personalization
Flow
Mountain rescue
• Learning objective: What to do in the cold (method and facts)
• Process knowledge:
– Determine scope of the problem
– Interpret the data
– Implement strategy to resolve the crisis
Choices & Challenges Learner Role & Tasks
Feedback & Reflection Data Input
• Learning
• Process: assess situation/determine resources
• Facts: body response at different temperatures
• Feedback
• Body temperature updates (colder or warmer)
• Final report with comparison of choices against
expert advice
• Mission brief: opening phone call describes
dilemma
• Case data
• Chalet website
• Weather report email
• Guides
• Familiarity with choose-your-own-
adventure
• Decisions
• Change in body temperature
• Uncertainty
• Avalanche info
• Lack of visibility
• Stress
• (rapid) heat loss
• Keys don’t work? ;)
• Cognitive skills
• Understand the weather report
• Understand distance to safety
• Roles
• Guide a friend
• No power to take direct action
Mountain rescue characteristics
Mountain Rescue scenes
Chalet Outside In Car Drive Away
Go outside
Stay in chalet
Turn back with wood
Keep going
Scene characteristics
Heat loss
Risks
Resources
Options
Heat map
Overall, 20 people chose to go outside compared to 34 who stayed inside.
Experience tracking
Bringing Scenarios to Life
Force is Effective
Force is INEFFECTIVE
Civilian rebuilding
DECREASES
Loss of support among population
Rise in resentment
Sanitation issues and starvation increases
Political
Economic
Social
Technology
Environmental
Legal
Trust is restored
Economy improves
Sectarian violence decreases
Public health improves
Political
Economic
Social
Technology
Environmental
Legal
Traditional parties ridiculed
Uncertainty
Petty crime, cohesion issues
Health improves
Political
Economic
Social
Technology
Environmental
Legal
Loss of support among population
Lawlessness, sectarian violence increases
Sanitation issues and starvation increases
Political
Economic
Social
Technology
Environmental
Legal
Win battle, Lose War
Disaster
Win battle, Win War
Lucky away, lose at home
Civilian rebuilding
INCREASES
Master Events List
SimCellTraining
Assessment
Strategy Gaming
sensor
actuator
VIRTUAL
REALITY
360 PROJECTION
WEARABLES
PHYSICAL TRAINING SITE
Mobile immersion station (MIS)
Take-aways
• Scenarios engage our EMOTIONS
– Good for short & long term memory
– Good for motiving
• Promote CRITICAL THINKING
through APPLICATION of knowledge
• Provide a SAFE PLACE to get it wrong
REDUCES organization’s
exposure to RISK
REDUCES COST and
IMPROVES EFFICIENCY
because training is more
effective and less time
away from workplace
IMPROVES REVENUE
because the individuals
and teams are more
effective
Be remarkable
Robert Pratten
@robpratten
http://conducttr.com
robert@tstoryteller.com

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Scenario-based Learning & Simulation

  • 2. 75% of training is WASTED Source Deloitte research
  • 3. Higher productivity is only achieved if employees know how to effectively apply knowledge
  • 4.
  • 6. O RISTORANTE BUILDING GENNARO ELIAS, O TURCO ROBERTALUCIA EDOARDO GEFERSON CT ONE CONSULTING CARLOS TAVARES PAULO MARTINS PARTICIPANTES CORE FAMILY INTERAÇÕES PRIMÁRIAS INTERAÇÕES SECUNDÁRIAS DIVISÃO DE FINANCE DIVISÃO DE MARKETING E PEOPLE DIVISÃO DE LOGÍSTICS E OPERATIONS BADGE WHITE ONE MORE COLOR INDICATES THAT THE PARTICIPANT WORKING PAIR IN DIVISION CORRESPONDENT
  • 7. Transmedia Storytelling (multi-channel communications) O RISTORANTE Site Blueprint Restaurant Blog do Bixiga P&L Statement Labor and Tax Counsel Documents and Certificates Menu Facebook da Lucia Health Department Whatsapp Gennaro, Elias, Carlos e Roberta Emails Elias e Carlos News TV
  • 8. Learner at the centre
  • 10. Creating a transformative experience Experience Pedagogical Feedback & Assessment Scaffolding Training objectives Facts & procedures Characters Choices Consequences Narrative
  • 11. Creating a transformative experience Experience Pedagogical Memory Engagement Distributed practice (time) Localized (place) Multimedia Resonant Motivation Personalization Flow
  • 12.
  • 13. Mountain rescue • Learning objective: What to do in the cold (method and facts) • Process knowledge: – Determine scope of the problem – Interpret the data – Implement strategy to resolve the crisis
  • 14. Choices & Challenges Learner Role & Tasks Feedback & Reflection Data Input • Learning • Process: assess situation/determine resources • Facts: body response at different temperatures • Feedback • Body temperature updates (colder or warmer) • Final report with comparison of choices against expert advice • Mission brief: opening phone call describes dilemma • Case data • Chalet website • Weather report email • Guides • Familiarity with choose-your-own- adventure • Decisions • Change in body temperature • Uncertainty • Avalanche info • Lack of visibility • Stress • (rapid) heat loss • Keys don’t work? ;) • Cognitive skills • Understand the weather report • Understand distance to safety • Roles • Guide a friend • No power to take direct action Mountain rescue characteristics
  • 15. Mountain Rescue scenes Chalet Outside In Car Drive Away Go outside Stay in chalet Turn back with wood Keep going Scene characteristics Heat loss Risks Resources Options
  • 17. Overall, 20 people chose to go outside compared to 34 who stayed inside.
  • 19. Bringing Scenarios to Life Force is Effective Force is INEFFECTIVE Civilian rebuilding DECREASES Loss of support among population Rise in resentment Sanitation issues and starvation increases Political Economic Social Technology Environmental Legal Trust is restored Economy improves Sectarian violence decreases Public health improves Political Economic Social Technology Environmental Legal Traditional parties ridiculed Uncertainty Petty crime, cohesion issues Health improves Political Economic Social Technology Environmental Legal Loss of support among population Lawlessness, sectarian violence increases Sanitation issues and starvation increases Political Economic Social Technology Environmental Legal Win battle, Lose War Disaster Win battle, Win War Lucky away, lose at home Civilian rebuilding INCREASES
  • 22. Take-aways • Scenarios engage our EMOTIONS – Good for short & long term memory – Good for motiving • Promote CRITICAL THINKING through APPLICATION of knowledge • Provide a SAFE PLACE to get it wrong REDUCES organization’s exposure to RISK REDUCES COST and IMPROVES EFFICIENCY because training is more effective and less time away from workplace IMPROVES REVENUE because the individuals and teams are more effective