1. Jisc RSC Wales / Advisory
Service Activities in Wales
2012-13
Document Overview:
This document aims to provide a high level overview of the types of service provided to Higher
Education customers across Wales (as well as a range of services provided to non-HE customers),
either directly provisioned by the Jisc Regional Support Centre for Wales, or brokered from the range
of Jisc Advance Advisory Services. The Jisc Advance Advisory Services covered include:
JiscinfoNet (www.jiscinfonet.ac.uk)
JiscNetskills (www.netskills.ac.uk)
Jisc Digital Media (www.jiscdigitalmedia.ac.uk)
Jisc Legal (www.jisclegal.ac.uk)
JiscTechDis (www.jisctechdis.ac.uk)
Jiscmail (www.jiscmail.ac.uk)
JiscProcureweb (www.procureweb.ac.uk)
The information provided here is a starting point for research by Professor Tony Toole in the context
of his Strategic Insight Programme (SIP) project with Jisc Advance.
Services provided directly from Jisc RSC Wales:
The following notes summarise some ways that Jisc RSC Wales currently helps SMU/TSD staff to
engage with RSC and wider JISC resources and services, as part of our engagement with the broad
HE sector in Wales. It is presented under three main headings:
1. Social media engagement
2. Link between SMU/TSD and Jisc resources/services
3. Engagement as part of national (Wales) networks, third party events and initiatives
Note that this is in addition to the support available to SMU/TSD staff via consultations, events,
helpdesk and communications (Customer Relationship Management system including monthly
Bulletin) and Jiscmail lists. It also does not include direct contact between SMU/TSD and Jisc/Jisc
advisory services, data on which may be available from the services in question.
1. Social media engagement
Jisc RSC Wales is active on Twitter (as @rscwales) and may be followed by anyone with a Twitter
account.

2. The @rscwales account is used selectively and strategically to, among other things:
disseminate news of Jisc RSC Wales services (eg Bulletins, events)
retweet opportunities available from the wider UK RSC community and Jisc (egJisc advisory
services)
engage with our customers who are Twitter users
gather intelligence about developments and debates in the sector
The HE Coordinator operates her own account - @lisparcell - which specifically focusses on HE and
her own areas of professional interest/specialism such as academic library and information services,
information literacy and digital literacies.
Due to the somewhat 'anonymous' nature of Twitter IDs, it is not always possible to identify where
SMU/TSD staff are interacting with @rscwales or @lisparcell. Not all key staff will choose to be
active on Twitter for university business. However it is known that a number of staff (including
particularly library and technology enhanced learning staff) follow @lisparcell and/or @rscwales and
they interact with us selectively. One member of staff, @juliadesigns at Trinity St David
(Carmarthen), is extremely proactive in engaging with @lisparcell @rscwales and @jisc via Twitter
and sharing resources and information located via Twitter. However it is not known what the overall
level of engagement with social media (and Twitter specifically) is across SMU/TSD, for professional
or cpd purposes.
2. Acting as a link between the universities and Jisc resources/services
One of the main purposes of Jisc RSC Wales engagement with HE since 2003 has been to raise
awareness of appropriate Jisc benefits (resources, advice and guidance, project opportunities).
Whilst it is known that HE staff can and do engage directly with Jisc, the large amount of information
on offer can be daunting. Where the RSC is aware of the university's priorities and requirements, it
can highlight the most appropriate resources and where necessary offer help in using them.
Priorities and requirements can emerge in a variety of ways: as part of consultations (where
arranged); during staff development events.
Examples in the recent past which serve to illustrate how such interventions can work include:
Jisc resources on curriculum design and delivery, and on assessment and feedback, were
highlighted during the SMU/TSD staff conference on plagiarism (February 2013).
Janet txt guidance was provided to a Trinity St David working group looking at SMS services
Information was provided on outputs of Jisc and other projects such as workforce
development, audio feedback and business and community engagement.
University staff also have opportunities to discover Jisc resources and services at RSC face to face
and virtual events, for example recent workshops organised with JiscinfoNet in Wales.
3. Engagement via national (ie Wales-wide) networks and activities including:
Future Directions steering group and various Future Directions conferences, workstrand
meetings and projects provide regular contact with senior academics and an opportunity to

3. raise awareness of resources such as the Work Based Learning Maturity Toolkit and Jisc
Digital Literacies resources.
Jisc and other project boards (eg DEWI, Student Stories)
Social media for student engagement guide (in preparation by Jisc RSC Wales in consultation
with WISE - Wales initiative for student engagement).
Where forums are active, the RSC makes an effort to participate in order to engage with
staff and feed them relevant resources (example: WHELF/HEWIT Gregynog Colloquium
where OER will be a major feature, including contributions from the RSC and Jisc
Legal).Events, Training, comms, dissemination of wider Jisc outputs
Other activities:
A range of events, webinars, and training opportunities are also delivered directly by the RSC, and
whilst not specifically targeting SMU/Trinity, are available to them. These offerings are generally
offered on a cross-sector basis, and may be taken up by organisations from FE, ACL, Voluntary, and
WBL sectors, as well as HE.
Events delivered / scheduled in 2012-13:
TRaCIO Soft Skills Toolkit Update Webinar 14th June 2013
In 2009 the Welsh Government commissioned Jisc RSC
Wales to oversee the development and support of an online
Soft Skills Toolkit specifically for the Work Based Learning
sector in Wales. In consultation with users the toolkit has
undergone a further phas...
TRaCIO Soft Skills Toolkit Update Webinar 12th June 2013
In 2009 the Welsh Government commissioned Jisc RSC
Wales to oversee the development and support of an online
Soft Skills Toolkit specifically for the Work Based Learning
sector in Wales. In consultation with users the toolkit has
undergone a further phas...
Online learning at scale: responding to the MOOC invasion
This is a free webinar in the Jisc RSC Wales Lunchtime Byte
series. It's the third in a special sequence running through
the Spring-Summer 2013, focussed on the theme of the
"Open Educational Landscape".
Jisc RSC Wales Technical Conference 2013
With learning providers looking to encourage the use of
Tablets and Bring Your Own Device there will be
presentations on related topics such as eduroam, Wireless
Deployment and Mobile Device Management.
Encouraging Innovation Online 2013
Orientation 10am
Start 10.15am
Innovation is a state of mind; it’s not the technology but
what you do with it that matters.
This day will comprise a series of webinars showcasing how
Jisc can help support innovation in your organisation.
Expertise ...

4. Encouraging Innovation Conference 2013
Registration 09:45 - 10:15
Innovation is a state of mind; it’s not the technology but
what you do with it that matters. Join us at Encouraging
Innovation to see how providers have embraced
technology and opened doors for learners in Wales.
Our ke...
Open Educational Resources and Practices: moving forward,
looking outwards
This is a free webinar in the Jisc RSC Wales Lunchtime
Byte series. It's the fourth in a special sequence running
through the Spring-Summer 2013, focussed on the
theme of the "Open Educational Landscape". These
webinars offer a chance for staff in Wales ...
Developing and implementing your strategy workshop
Registration 10:00
Workshop starts 10:30
This workshop will help you to better align your
strategic and operational activities.
Are you aware of an overall strategy for your
organisation? Does everyone know what the
strategic values are, the strateg...
Finding free and open resources for teaching: Jorum and the
OER landscape
This is a free webinar in the popular Jisc RSC Wales
Lunchtime Byte series. It’s part of a sequence of
webinars focussed on the Open Educational
Landscape.
Free Android and Apple apps for education Another webinar in our Lunchtime Byte series.
Lunchtime Byte - An Introduction to the People's Collection
Wales website
Another in the free RSC Wales Lunchtime Bytes
webinar series.
Topic: An introduction to the People's Collection
Wales website – Discover. Contribute. Share. The
session will be of interest to anyone interested in
Wales' diverse History and Heritage inclu...
Lunchtime Byte: One year on - learning from innovation in
digital literacy
This Lunchtime Byte is a one-hour "Christmas
Special" on the hot topic of digital literacy. Bring your
own party hat and mince pie! Participants will hear
from two digital literacy projects in Wales as well as
get the chance to share news of any digital ...
Managing successful projects in the education sector workshop
Registration 10:00
Workshop starts 10:30
Are you involved in running a project? If you are
preparing for an inspection or quality review,
Practices, resources and other animals: trends in the open
educational landscape
This is a free webinar in the popular Jisc RSC Wales
Lunchtime Byte series. It’s part of a sequence of
webinars focussed on the Open Educational
Landscape.
Webinars that work: how to minimise barriers and maximise
inclusion
This webinar is another in the Jisc RSC Wales
monthly Lunchtime Bytes series. It is open to the
whole UK.

5. implementing a large staff development programme
or selecting and implementing information systems,
the answer i...
Services brokered from Jisc Advance Advisory Services:
The JISC RSC Wales seeks to broker opportunities from the UK wide Advisory Service community,
and acts as a vehicle taking Advisory Service products to market. The following types of typical
activities are outlined below:
JiscinfoNet
Contributing to a range of webinar and face to face training activities taken from the specialisms of
the Service. The following infoKits and staff development activities have been prioritised for 2012-
13:
Online Learning and Moocs Topic / infoKit
http://www.jiscinfonet.ac.uk/topics/online-learning/
OER infoKit
http://bit.ly/oerinfokit
Project Management Staff Development
http://www.jiscinfonet.ac.uk/events/project-management-workshop/
Strategy Development Staff Development
http://www.jiscinfonet.ac.uk/events/strategy-workshop/
A wide range of infokits and staff development opportunities are available to individual
organisations at request.
JiscNetskills
Promotion of range of Netskills training opportunities across the UK, underpinned and supported by
a growing number of online training opportunities:
Workshop Programme:
http://www.netskills.ac.uk/content/products/workshops/index.html
Online ‘Share’ Service:
https://www.netskills.ac.uk/share/
Jisc Digital Media
Contributing to a range of webinar and face to face training activities taken from the specialisms of
the Service, particularly advice related to digital resource creation, location, and storage.
www.jiscdigitalmedia.ac.uk
Jisc Legal

6. Contributing to a range of webinar and face to face training activities taken from the specialisms of
the Service, particularly advice related to esafety, copyright, IPR, and social media.
In particular, brokered access to wide number of webinars and other online resources available from
the ‘Themes’ section of their website;
www.jisclegal.ac.uk
JiscTechDis
Continued brokerage of range of TechDis events and workshops detailed at:
http://www.jisctechdis.ac.uk/techdis/events
Particular attention paid to TechDis ‘Voices’ programme:
http://www.jisctechdis.ac.uk/techdis/technologymatters/voices
Jiscmail
Advocacy and use of Jiscmail as the defacto standard for sector wide email distribution lists.
JiscProcureweb
Brokerage between Procureweb and Wales based framework agreements (Value Wales and FEWPC)
for the promotion and population of Generic eMarket (GeM) and GeM for WBL:
www.gem.ac.uk