1. Interviewing
Interview Questions – not in text

2. Interview Questions
 Knowledge 
 Skills 
 Abilities 
 Content Skills
 Functional Skills
 Adaptive Skills

3. Content Skills
 “Knowledge”
 “Hard skills”
 Job-specific
 Specific to your job
◦ Software
◦ Typing
◦ Read a blueprint
◦ Drive a forklift
◦ Laws
 HIPAA
 FERPA

4. Functional Skills
 “Soft Skills”
 Skills that transfer to
many situations
 Involve people or
information
 Skills that transfer to
many situations
◦ Organizing
◦ Prioritizing
◦ Managing
◦ Communicating

5. Adaptive Skills
 “Abilities”
 Personality traits
 Potential
 Self-management
 Dependable
 Self-sufficient
 Positive
 Helpful
 Creative
 Energetic
 Curious (willing to
learn)

6. To prepare:Ask yourself
 What skills are important to this job?
 What skills will be assessed?
 How will they phrase questions to
assess these skills?

7. Unstructured Questions
 Describe yourself in 3 words
 What is your greatest strength?
 What is your greatest weakness?
 What do you believe is the most
important quality for someone to
succeed in this position?

8. Theoretical Questions
 How would you handle an angry
customer?
 How would you handle a conflict with a
co-worker?
 How would you prioritize your tasks?

9. Behavioral Questions
 Also known as…
◦ Behavior Description Interviews (BDI)
◦ Targeted Selection
 Ask for specific examples that demonstrate
skills they seek
 “Tell me about a time…”
 “Give an example of…”

10. Give an example of…
 … a project you completed as a
member of a team.
 … a customer that was not satisfied
with his/her experience.
 … a workplace conflict you have
encountered.

11. Preparing for
Behavioral Questions
 Take some time to think through your
Job History
 Need positive as well as negative
examples

12. Answering Behavioral Questions
 STAR technique
◦ Situation
◦ Task
◦ Action
◦ Result