1. Topics
 Definition of conflict
 Principles
◦ Styles
 Conflict management stages
 Conflict management strategies

2. Stages
 Set the stage
 Define the conflict*
 Examine possible solutions
 Test the solution
 Evaluate the solution
 Accept or reject the solution
 Wrap it up

3. Define the conflict
 Essential step
◦ Determine conflict and relationship issues
◦ Be specific
◦ Focus on the present – avoid Gunnysacking
◦ Empathize
◦ Avoid mind reading – on both sides

4. Stages
 Set the stage
 Define the conflict
 Examine possible solutions
 Test the solution
 Evaluate the solution
 Accept or reject the solution
 Wrap it up