My presentation at ChefConf 2015 on communication patterns in critical care medicine and how we might apply them in technology/IT.

1. Automate what you can,
document what you can’t
and have the wisdom to
know the difference

2. theUberGeekGirl.com
Facebook.com/WestITpros
#MomOps
#DevOps
#MomOps
#Kanban
#Azure

4. h"p://
upload.wikimedia.org/
wikipedia/commons/1/19/
Linux_Kernel_panic.png

5. h"p://upload.wikimedia.org/wikipedia/commons/5/58/US_Navy_021029-­‐
N-­‐0000W-­‐001_A_U.S._Navy_ER_General_Medical_Officer,_provides_trauma_training_to_a_tea
m_of_Emergency_Medical_Technicians.jpg

6. h"p://www.zazzle.com/grouchy+people+clothing

7. Cutou"hecrap.com

9. CommunicaWon

13. When
you
come
to
work,
do
you
think:
• These are my people
• This is my tribe

14. h"p://en.wikipedia.org/wiki/Intensive_care_unit

18. Extracorporeal
membrane
oxygenaWon

19. h"p://old.pcrf.net/wp-­‐content/uploads/2011/06/IMG_0142.jpeg

26. h"ps://drsvenkatesan.wordpress.com/tag/criWcal-­‐care-­‐medicine/

31. communication
trust
teamwork

32. precise
communicaWon

33. h"p://blogs.hcpro.com/hipaa/wp-­‐content/uploads/2013/11/nurse-­‐phones-­‐ringing.gif
Alert Fatigue
h"p://www.healthcareitnews.com/directory/alert-­‐faWgue

34. effecWve
communicaWon
h"p://nursingpage.blogspot.com/2011/09/therapeu9c-­‐communica9on.html
Personal
Space
–
distance
people
prefer
in
interacWons
Four
Distances
1. InWmate
–
physical
contact,
sensory,
heat,
smell
-­‐
threatening
2. Personal
–
less
overwhelming,
1.5
c
3. Social
–
4-­‐12c,
non
formal,
more
space
to
move
4. Public
–
12c
+,
one
to
many,
teaching

35. h"p://commons.wikimedia.org/wiki/File:Personal_Spaces_in_Proxemics.svg

36. EffecWve
CommunicaWon
h"p://nursingpage.blogspot.com/2011/09/therapeu9c-­‐communica9on.html
1. Territorial
–
concepts
of
space
&
things
individuals
consider
theirs
2. Roles
and
relaWonships
3. Time
–
events
that
precede
and
follow
interacWons
4. Environment
-­‐comfort,
safety
=
more
effecWve
communicaWon
5. Aftudes

37. h"p://www.camelcitydispatch.com/wp-­‐content/uploads/2012/10/tools_systems_thinking_iceberg.gif

38. Communication tools: ICS
Incident communications are
facilitated through the
development and use of a common
communications plan and
interoperable communications
processes and architectures.

39. Unity of Command
Common Terminology
Management by Objective

44. Blamefree=confident
decisions

46. CommunicaWons
-­‐
Tools

47. Communica)ons:
precise
language
How
many
different
names
do
we
have
for
technology
arWfacts?
droplet,
vm,
node,
compute
engine,
machine,
box,
server,
metal
Script,
program,
code,
app,
module,
library

48. CommunicaWons
Tools
• Email
is
bad

49. Trust
–
Clear
Goals

50. High
trust
culture
Credit:
@jezhumble

51. Trust:
hire
good
people
(not
skillsets)

53. h"p://imgoingtorockforyou.today/

54. @hodgesdavidk

56. Thank you!
Jessica.Devita@microsoft.com
@ubergeekgirl

57. •
h"p://aka.ms/devops
• h"p://aka.ms/devopsmva
•
DevOps
Resources
Date
Title
Speaker(s)
Wed
@
1:30-­‐2:10p
Microsoc
Presents:
Chef
in
AcWon
on
Azure
Eugene
Chigirinskiy;
Kundana
Palagiri
Thurs
@
1:15-­‐1:55p
PowerShell
from
the
Ground
Up
Jeffery
Snover
Thurs
@
1:15-­‐1:55p
Automate
what
you
can,
document
what
you
can’t
and
have
the
wisdom
to
know
the
difference
Jessica
DeVita
Thurs
@
2:10-­‐2:5o
Windows
PowerShell
Desired
State
Config
(DSC)
for
Veteran
Chefs
Damien
Caro;
Steven
Murawski