3. Convergence of voice, data and applications cause resource competition on the network

4. Many manual tasks

5. Lengthy resolution timescales

7. Proactively manage the applications and correlate with other analysis and config tools

8. Automatic workflows that carry out periodic manual functions.

9. VoIP Assessments before all upgrades and expansionsDeploy a comprehensive Management Solution with IT Process Automation

10. What is Automation? Run Book Automation Orchestration ITPA Process Management Workflow Automation 3

12. A small percent of features are actually used

13. ITPA, through adapters, can leverage more features, reducing:

14. Human error

16. ConsistencyService Desk Network Management VoIP Management Application Management ServerManagement IT Functions Monitoring, Analysis, Configuration Tools Managed Technologies

17. Reset Voicemail PasswordsFor Expired or Invalid Unified Messaging Mailboxes 3 ITPA Tool 1. Systems Management tool to scan the voicemail server for expired or invalid passwords (which results in locked mailboxes). 2. Systems Management discovers expired or invalid passwords and raises events to ITPA Tool . 4 3. ITPA Tool consolidates events bymanager and e-mails the managers asking for approval to reset the passwords by user. 7 5 Saved: 10 minutes 2 4. The manager chooses from a pre-defined list of actions (reset or decline). E-mails not responded to within 24 hours are escalated to the VoIP Administrator. Systems Management Voicemail box owner Saved: 4 minutes 6 1 Manager 5. ITPA Tool commands Systems Management to reset the selected password. Saved: 3 minutes 6. ITPA Tool sends e-mail to mailbox owners, informing them of the new password. Saved: 2 minutes 7. ITPA Tool commands Systems Management to run an additional scan to verify mailbox state is now unlocked. Total Time Saved: 24 Minutes Saved: 5 minutes

19. Low call quality

20. Router transition to SRST mode6 Saved: 10 minutes 5 3. ITPA Tool correlates symptom events and replaces them with single “Branch Down” event. 3 Saved: 15 minutes 4. ITPA Tool queries router to verify proper operation of SRST mode & backup analog line. 9 Saved: 5 minutes Systems Management 4 5. ITPA commands Systems Management to initiate monitoring of backup analog line. Saved: 4 minutes 6. ITPA notifies key stakeholders and requests approval to escalate to WAN carrier. Network Administrator VoIP Administrator 2 2 Saved: 10 minutes 7. After receiving approval, Aegis creates a ticket with WAN carrier. Saved: 20 minutes 1 8. ITPA watches for WAN carrier ticket updates and additional NetIQ AppManager events. 2 Saved: 10 minutes Total Time Saved: 84 Minutes 9. When ticket is resolved or router exits SRST mode, ITPA commands Systems Management to test the WAN link. Saved: 10 minutes

21. FORRESTER® * Determined using the Aegis ROI calculator developed by Forrester Consulting based on a representative customer with 2,500 IP phones and a fully burdened FTE cost of $120,000 per year.  Required  Optional

22. About NetIQ Leader in Systems and Security Management Over 12,000 customers in 60 countries 13 years of experience managing critical elements of Unified Communications 1,400,000+ IP phones under management globally 16 million servers under management globally 23 million mailboxes under management globally Certified partnerships and out of the box support for leading UC Vendors Unique lifecycle approach to managing UC Privately held, venture capital backed, financially stable

24. Correlate Multiple Events

25. Reduce Costs and Improve Productivity

28. Martin.Anwyll@NetIQ.com