1. Dale Roberts Services Director RoovenPakkiri Head of Social Business Collaborative Decision Making Why Good People in Great Businesses Make Poor Decisions March 2011

2. Why did they do that?

3. Boots A Great Organisation

4. Steve RussellA Respected Leader

5. The Decision“Slowdown has been detected in our core business”

6. DecisionsHow do organisations make them?

7. Decision Making Detect problem or opportunity Identify solutions Evaluate outcome of each Establish preference

8. Decision Making ModelsRational, Logical, Reasoned

9. IndividualsDon’t make decisions quite like this

10. Organisationsrarely make decisions like this

11. Common Problemswith organisational decision making

12. Organisational Randomnessor Trashcan Theory People who know the problem People who can provide a solution People who make decisions

13. Organised AnarchiesMost organisations some of the time, some organisations most of the time Solutions Lets regionalise Lets centralise Lets change the CEO Choices Should we open a new branch? Should we hire a new marketer? Problems How do we compensate staff? How do we improve marketing? Participants

14. Organised AnarchiesMost organisations some of the time, some organisations most of the time Participants Problems Solutions Choices

15. Information Disconnection Business Analytics reach 8% of the organisation Source, TDWI 40% of major business decisions are not based on information generated from analytic applications Accenture, Competing Through Analytics

16. BootsAn example of information disconnection

17. Decision Making Black HolesWhere information goes to die

18. Email FragmentationAnd critical CRM information Where only you can see it 18% Where everyone can see and share it 2% Where you have to search for it 80% Source, ContactNet

19. Decision Making Silos

20. Decision Avoidance Psychosis

21. The ProblemsWith Organisational Decision Making

22. The Abilene Paradox

23. Collaborative Decision Making RoovenPakkiri

24. Something significant is happening in the corporate world A major change of direction is taking place

25. On 7th February 2011Thierry Breton, CEO of ATOS Origin 49,000ee Euro 5bn Global IT Said …

26. Email Free Company

27. Trashcan Theoryor Organisational Randomness People who know the problem People who can provide a solution People who make decisions

28. AnswerSocial Business

29. What is Social Business ? “just facebook inside the organisation” WRONG ANSWER “more like Linkedin inside an organisation” WRONG ANSWER (but closer) “uses Social Networking tools and collaboration culture to solve business problems” CORRECT ANSWER

31. Wikis

32. Community

33. Forums

34. Groups

35. File sharing

36. User-Generated Content

37. Tagging & Bookmarking

39. The Collaborative Garden

40. Company Reality

44. … (informal) networks

45. The Challenge People are the most valued asset of any organisation BUT 80% of a company's knowledge are in the heads of its employees

46. The Big Payoff Creation of an institutional memory and a playbook The Prize

47. Institutional Memory

48. Companies that Collaborate areIn an Aberdeen study of 200+ companies that have successfully merged Business Intelligence & Collaboration More responsive 44%Response times to customer requests More Productive 42% Time spent searching for information More efficient 30% Reduction in cycle times of key business processes

49. Management is Three Things

50. Finally “My suspicion is that by 2012 we will stop talking about all this social stuff and will just call it work“ Luis Suarez, IBM

51. References Collaborative BI Are We There Yet, Fred Powers Smashing Silo’s, Evan Rosen Collaborative Business Intelligence: Three Steps Toward Superior Customer Responsiveness, Aberdeen Research A Garbage Can Model of Organizational Choice, Michael D. Cohen; James G. March; Johan P. Olsen Think again, Why Good Leaders Make Bad Decisons, Sydney Finkelstein, Jo Whitehead, Andrew Cambell The Abilene Paradox: The Management of Agreement, Jerry B. Harvey A Consumer Revolution in the Enteprise, IDC

52. Thank You Come and see us on Stand 618 Twitter @DaleyInsight http://businessintelligencetoday.blogspot.com/ www.artesiansolutions.com