1. Social media customer care & analytics firm

2. Social Media – a customer support
• Customers take it to social media to talk about product or vent
• If the customer isn’t answered, can cause the grievance to take catalyst
effect and spread across the network

3. Problem at hand
• 53% of consumers expect a brand to respond to
a tweet within an hour
• That number jumps to 72% of consumers
expecting a response if the tweet is a complaint
about the brand or its products
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496

4. Problem at hand
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496

5. Why Brands are expected reply?
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496

6. Brands who respond timely get..
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496

7. When a Brand doesn’t respond on time
Source: http://marketingland.com/study-72-of-consumers-expect-brands-to-respond-within-an-hour-to-complaints-posted-on-twitter-63496

8. Solution..
Tweetalyst Pro

9. Features
• Track unanswered tweets
• Templates to reply quickly and train new joinees
• Track customer sentiment to convert into happy customer
• Reports to track employee activity through official brand account
• Scoring system for Celebrity Factor, Impact Factor and Activity Factor

10. Contact us
support@lexosystems.com / unitechy@gmail.com
Phone: +91-9870942768