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Cosmetics
Brands
on Social Media
Jan 01 2016 – Mar 31 2016
Cosmetics Brands: Social Media Report
This report captures the performance of
Cosmetics Brands
on social media between
January 1st – March 31st, 2016
Generate Your Own Social Media Report
This report was generated entirely by the
Unmetric Reporting Engine.
It took minutes to create.
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Social Media Report Now
L'Oréal Paris had the largest fan base of 22,711,713 while MAC Cosmetics showed the highest fan growth of 27.56%.
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
0K 5,000K 10,000K 15,000K 20,000K 25,000K
Growth%
Number of Fans
Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics
MAC Cosmetics Chanel Cosmetics Benefit Cosmetics L'Oréal Paris Lancôme
Fans
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Egypt United States Philippines Countries < 2% Argentina Malaysia Brazil Other Countries Italy India
Fans - Geography
Artistry US had the highest PTAT of 3.31% as a percentage of its average number of Fans during this time period.
0.0%
0.5%
1.0%
1.5%
2.0%
2.5%
3.0%
3.5%
0K 5,000K 10,000K 15,000K 20,000K 25,000K
Peopletalkingabout(as%ofFans)
Average Number of Fans
Avon Products, Inc. Artistry US Clinique Estee Lauder MAC Cosmetics smashbox-cosmetics Chanel Cosmetics Benefit Cosmetics L'Oréal Paris Lancôme
Conversations
Avon Products, Inc. published the greatest number of posts (145). Artistry US had the highest average engagement, with a
score of 952.
0 20 40 60 80 100 120 140 160
0 100 200 300 400 500 600 700 800 900 1000
Avon
Clinique
Artistry US
Estee Lauder
Smashbox
M.A.C
Benefit
L'Oréal Paris
Lancôme
Number of Posts
Engagement Score
Engagement Score Number of Posts
Engagement - Posts
MAC Cosmetics received the most number of Likes (311,882), MAC Cosmetics got the most number of Comments (22,143)
and Avon Products, Inc. had the most number of Shares (58,330).
0K 50K 100K 150K 200K 250K 300K 350K
Avon Products, Inc.
Artistry US
Clinique
Estee Lauder
MAC Cosmetics
smashbox-cosmetics
Chanel Cosmetics
Benefit Cosmetics
L'Oréal Paris
Lancôme
Likes Comments Shares
Engagement Breakdown
Most Engaging Brand Posts
Artistry US
09-MAR-16, WED 10:55AM
Time to live vibrantly! Color your weekend's
make up routine with the NEW Limited
Edition Pacific Li ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
1,000 1,814 33 1,662 Uncategorized
Artistry US
13-FEB-16, SAT 11:28AM
Continuing our partnership with designer
Pamella Roland as official makeup
sponsor, Artistry graced ..
Artistry US
04-FEB-16, THU 10:55AM
Get ready for round-the-clock perfection!
Artistry Exact Fit Longwearing Foundation—
Coming February ..
ENGMT.LIKES COMMENTS SHARES SENTIMENT
1,000 2,241 31 2,403 Uncategorized
ENGMT. LIKES COMMENTS SHARES SENTIMENT
1,000 2,903 118 1,585 Positive
Most Engaging Brand Posts
Artistry US
23-MAR-16, WED 10:55AM
Enjoy 5 ways to bring out your beach
beauty—Limited Edition Artistry Pacific Lights
Light Up Lip Glo ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
999 2,826 45 1,278 Uncategorized
Artistry US
09-MAR-16, WED 12:00PM
Es tiempo de vivir dinámicamente!
Agrégale color a tu maquillaje de fin de
semana con la NUEVA Colec ..
Benefit Cosmetics
19-FEB-16, FRI 10:49PM
The fabulous @JadeyWadey180 slays this
dew the hoola liquid bronzer contour! Head
to YouTube to see ..
ENGMT.LIKES COMMENTSSHARES SENTIMENT
999 2,125 37 1,203 Uncategorized
ENGMT. LIKES COMMENTS SHARES SENTIMENT
999 29,197 3,764 2,855 Uncategorized
MAC Cosmetics's Facebook Page saw the highest number of Fan posts (4,309).
0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000
Avon Products, Inc.
Clinique
Artistry US
Estee Lauder
smashbox-cosmetics
MAC Cosmetics
Chanel Cosmetics
Benefit Cosmetics
Number of Fan Posts
Fan Posts
Benefit Cosmetics received the highest percentage of Positive Sentiment (53.00%).
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Avon Products, Inc.
Clinique
Artistry US
Estee Lauder
smashbox-cosmetics
MAC Cosmetics
Chanel Cosmetics
Benefit Cosmetics
Negative Neutral Positive
Sentiment Analysis
MAC Cosmetics responded to the highest percentage of Fan posts (25.10%).
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
0 10000 20000 30000 40000 50000 60000
%ofFanPostsBrandRespondedto
Average Response Time (mins)
Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics MAC Cosmetics Chanel Cosmetics Benefit Cosmetics
Brand Responses
Among cosmetics brands, Avon Products, Inc. published the most with 145 posts.
0%
10%
24%
0%6%
14%
22%
7%
12%
5%
Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris
Share Of Voice – Volume of Posts
MAC Cosmetics received the largest volume of Likes (311,882), among the brands studied
0% 2%
11% 0%
13%
11%
36%
27%
0% 0%
Chanel Cosmetics Smashbox Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris
Share Of Voice – Likes
MAC Cosmetics received the largest volume of Comments (22,143), among the brands analyzed
0%
2%
9% 0%
23%
3%
49%
14%
0% 0%
Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris
Share Of Voice – Comments
Avon Products, Inc. received the largest volume of Shares (58,330), among the cosmetics brands.
0% 1%
41%
0%
6%
31%
14%
7%
0% 0%
Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris
Share Of Voice – Shares
During this time period, #BBCream was the most engaging run by smashbox-cosmetics. Benefit Cosmetics published the most
(3) in its #airpatrol campaign.
0 0.5 1 1.5 2 2.5 3 3.5
0 50 100 150 200 250
#WhatsYourWhy(Avon
Products, Inc.)
BCA Campaign Fight
Against Breast…
#BBCream(smashbox-
cosmetics)
Valentine’s Day(MAC
Cosmetics)
#airpatrol(Benefit
Cosmetics)
#GoldenWeek(L'Oréal
Paris)
Number of Posts
Engagement Score
Engagement Score Number of Posts
Campaign Comparison
Analysis of
Benefit Cosmetics
Facebook Page
Jan 01, 2016 - Mar 31, 2016
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY
2,094,277 98,557 4.94%
United
States
Benefit Cosmetics
Engagement Score Total Fan Posts
446 407
Total Posts Brand Response Rate
38 25.06%
Total Likes Avg. Reply Time
110,928 1 day, 12 hrs, 14 mins
Total Comments General Sentiment
10,406 Positive
Total Shares
8,760
Most Engaging Content Type
Ad Campaigns
Least Engaging Content Type
Event
Most Prolific Content Type
Product Oriented Posts
Most Engaging Campaign
#TGIF
Most Recent Campaign
#airpatrol
BRAND POSTS FAN POSTS
Brand Overview
CONTENT & CAMPAIGNS
1,940K
1,960K
1,980K
2,000K
2,020K
2,040K
2,060K
2,080K
2,100K
2,120K
31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar
Fan Growth
Total Fans
2,094,277
New Fans
98,557
Engagement
0
250
500
750
1,000
1,250
1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar
Benefit Cosmetics had an average engagement score of 446 and a highest of 999.
Community Analysis
Benefit Cosmetics fans are largely from United States followed by Philippines.
Distribution of Fans
0K 200K 400K 600K 800K 1,000K 1,200K
United States
Philippines
United Kingdom
Thailand
Brazil
Mexico
Ireland
Malaysia
France
0
0
0
1
1
1
1
1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar
Brand Posts
Top keywords used Frequency
brand new 9
Benefit 9
flawless 5
tanlines body bronzer 4
dew 4
34%
66%
Brand Participation Brand Non Participation
94%
6%
0%
Posititve Negative Neutral
Brand Posts - Engagement
Benefit Cosmetics responded to 13 conversations generated by
the 38 Posts they published.
Benefit Cosmetics receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
19-FEB-16, FRI 10:49PM
The fabulous @JadeyWadey180 slays this
dew the hoola liquid bronzer contour! Head
to YouTube to see ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
999 29,197 3,764 2,855 Uncategorized
29-JAN-16, FRI 11:35AM
NEW PRODUCT ALERT! ???????? Get ready
to go for the bronze with our newest hoola
goodies! ???? Dew t ..
09-MAR-16, WED 2:06PM
????
ENGMT. LIKES COMMENTS SHARES SENTIMENT
995 36,827 1,251 1,625 Positive
ENGMT. LIKES COMMENTS SHARES SENTIMENT
937 9,583 805 1,764 Uncategorized
NO IMAGE NO IMAGE NO IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 5 10 15 20 25 30
0 100 200 300 400 500 600 700
Videos
Photos
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 2 4 6 8 10
0 200 400 600 800 1,000
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
Benefit Cosmetics 234
products 83
mascara 65
makeup 61
Beauty 56
User Posts
0
2
4
6
8
10
12
1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar
Positive Neutral Negative
Benefit Cosmetics responded to 102 conversations generated by
the 407 Posts fans published.
Benefit Cosmetics appears to participate more when Fan
conversations have greater positive vibes than negative.
User Posts - Engagement
Brand Responses Sentiment
25%
75%
Brand Participation Brand Non Participation
53%
5%
42%
Posititve Negative Neutral
Most of Benefit Cosmetics posts were around 'Product Oriented Posts', and posts around 'Ad Campaigns' received the highest
engagement.
Content Intel
0 5 10 15 20 25
0 100 200 300 400 500 600 700 800 900 1000
Product Oriented Posts
Others
Event
Ad Campaigns
Contest
Question to fans
Number of Posts
Engagement Score
Engagement Score Number of Posts
In Benefit Cosmetics Posts about Personal Care, Beauty Tips posts received the highest engagement.
Content Intel
0 1 2 3 4
0 50 100 150 200 250 300
Beauty Tips
Like This/Engagement Oriented Posts
Number of Posts
Engagement Score
Engagement Score Number of Posts
Campaign Intel
0 1 2 3 4
0 50 100 150 200 250 300 350
#airpatrol
#BoldIsBeautiful
#browbestie
Number of Posts
Engagement Score
Engagement Score Number of Posts
Unmetric provides tags to social media campaigns. Here are a few examples from Benefit that are not
limited to the period under study
Analysis of
Clinique
Facebook Page
Jan 01, 2016 - Mar 31, 2016
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
9,091,387 277,795 3.15% Worldwide
Mostly Young, Female and
Attached.
Clinique
Engagement Score Total Fan Posts
6 25
Total Posts Brand Response Rate
1 12.00%
Total Likes Avg. Reply Time
80 34 days, 10 hrs, 4 mins
Total Comments General Sentiment
9 Neutral
Total Shares
10
BRAND POSTS FAN POSTS
Brand Overview
8,650K
8,700K
8,750K
8,800K
8,850K
8,900K
8,950K
9,000K
9,050K
9,100K
9,150K
1-Jan 8-Jan 15-Jan22-Jan29-Jan 5-Feb 12-
Feb
19-
Feb
26-
Feb
4-Mar 11-
Mar
18-
Mar
25-
Mar
Fan Growth
Total Fans
9,091,387
New Fans
277,795
Community Analysis
Clinique fans are mostly Young, Female and Attached. Clinique fans are largely from United States followed by Brazil.
Fan Demographics Distribution of Fans
2%
98%
male female
0% 10% 20% 30% 40%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 1,000K 2,000K 3,000K
United States
Brazil
Thailand
United Kingdom
Malaysia
India
Turkey
Italy
Mexico
Top Keywords Used Frequency
perfectpicks 4
free gift 4
Dillard 4
Cosmetics 4
Clinique lovers 4
User Posts
0
1
1
2
2
3
3
4
4
5
1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar
Positive Neutral Negative
Clinique responded to 3 conversations generated by the 25 Posts
fans published.
Clinique appears to participate more when Fan conversations
have greater positive vibes than negative.
User Posts - Engagement
Brand Responses Sentiment
12%
88%
Brand Participation Brand Non Participation
20%
0%
80%
Posititve Negative Neutral
Analysis of
Estee Lauder
Facebook Page
Jan 01, 2016 - Mar 31, 2016
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
1,951,485 54,141 2.85%
United
States
Mostly Older, Female and
Attached.
Estee Lauder
Engagement Score Total Fan Posts
536 515
Total Posts Brand Response Rate
43 16.31%
Total Likes Avg. Reply Time
227,912 23 hrs, 24 mins
Total Comments General Sentiment
6,280 Neutral
Total Shares
9,193
Most Engaging Content Type
Question to fans
Least Engaging Content Type
Engagement Oriented Posts
Most Prolific Content Type
Product Oriented Posts
Most Engaging Campaign
Little Black Primer
Most Recent Campaign
BCA Campaign Fight
Against Breast Cancer
BRAND POSTS FAN POSTS
Brand Overview
CONTENT & CAMPAIGNS
1,860K
1,870K
1,880K
1,890K
1,900K
1,910K
1,920K
1,930K
1,940K
1,950K
1,960K
31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar
Fan Growth
Total Fans
1,951,485
New Fans
54,141
Engagement
0
250
500
750
1,000
1,250
1-Jan 5-Jan 9-Jan 13-Jan 17-Jan 21-Jan 25-Jan 29-Jan 2-Feb 6-Feb 10-Feb 14-Feb 18-Feb 22-Feb 26-Feb 1-Mar 5-Mar 9-Mar 13-Mar17-Mar21-Mar25-Mar29-Mar
Estee Lauder had an average engagement score of 536 and a highest of 982.
Community Analysis
Estee Lauder fans are mostly Older, Female and Attached. Estee Lauder fans are largely from United States followed by
Mexico.
Fan Demographics Distribution of Fans
1%
99%
male female
0% 10% 20% 30%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 500K 1,000K 1,500K
United States
Mexico
United Kingdom
Malaysia
Thailand
India
Greece
Pakistan
Philippines
Mongolia
0
1
1
2
2
3
1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar
Brand Posts
Top keywords used Frequency
Pure Color Envy Matte 6
Valentine 4
Double Wear 4
Advanced Night Repair 3
Envy Lipstick 3
81%
19%
Brand Participation Brand Non Participation
Brand Posts - Engagement
Estee Lauder responded to 35 conversations generated by the 43 Posts they published.
Brand Responses
Most Engaging Brand Posts
12-FEB-16, FRI 10:57AM
Double Wear: a lifesaver during Fashion
Week (and every week, for that matter:
http://estee.cm/Doubl ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
982 30,971 864 737 Uncategorized
16-MAR-16, WED 4:00PM
How much do you love lipstick?
http://estee.cm/LipstickEnvy
20-MAR-16, SUN 9:00AM
Celebrating the first day of spring by
changing up our signature scent. Which
would you pick? http:/ ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
829 12,501 351 471 Uncategorized
ENGMT. LIKES COMMENTS SHARES SENTIMENT
826 9,374 814 538 Uncategorized
NO IMAGE NO IMAGE NO IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 10 20 30 40 50
0 100 200 300 400 500 600
Photos
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 2 4 6 8 10 12
0 200 400 600 800
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
Estee Lauder 319
products 109
animals 69
beauty 66
Cosmetics 46
User Posts
0
5
10
15
20
25
30
1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar
Positive Neutral Negative
Estee Lauder responded to 84 conversations generated by the
515 Posts fans published.
Estee Lauder appears to participate more when Fan conversations
have greater positive vibes than negative.
User Posts - Engagement
Brand Responses Sentiment
16%
84%
Brand Participation Brand Non Participation
35%
11%
54%
Posititve Negative Neutral
Most of Estee Lauder posts were around 'Product Oriented Posts', and posts around 'Question to fans' received the highest
engagement.
Content Intel
0 5 10 15 20 25 30 35
0 100 200 300 400 500 600 700 800
Product Oriented Posts
Others
Question to fans
Engagement Oriented Posts
Number of Posts
Engagement Score
Engagement Score Number of Posts
In Estee Lauder Posts about General Happenings, the category Festival/Greetings received the highest engagement.
Content Intel
0 1 2 3 4 5
0 50 100 150 200 250 300 350 400
Question to fans
Festival/Greetings
Number of Posts
Engagement Score
Engagement Score Number of Posts
Campaign Intel
0 1 2 3
0 100 200 300 400 500 600
BCA Campaign Fight Against Breast Cancer
#AERINBeauty
#DoubleWear
Number of Posts
Engagement Score
Engagement Score Number of Posts
Unmetric assigns tags to social media campaigns. See here some Estee Lauder campaigns and their tags that
are not confined to this quarter
Analysis of
MAC Cosmetics
Facebook Page
Jan 01, 2016 - Mar 31, 2016
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
14,320,455 3,093,795 27.56% Worldwide
Mostly Young, Female and
Attached.
MAC Cosmetics
Engagement Score Total Fan Posts
90 4,148
Total Posts Brand Response Rate
133 25.10%
Total Likes Avg. Reply Time
311,882 1 day, 20 hrs, 9 mins
Total Comments General Sentiment
22,143 Neutral
Total Shares
19,763
Most Engaging Content Type
Celebrity Endorser Content
Least Engaging Content Type
Ad Campaigns
Most Prolific Content Type
Product Oriented Posts
Most Engaging Campaign
M•A•C Baking Beauties
Most Recent Campaign
Valentine’s Day
BRAND POSTS FAN POSTS
Brand Overview
CONTENT & CAMPAIGNS
0K
2,000K
4,000K
6,000K
8,000K
10,000K
12,000K
14,000K
16,000K
31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar
Fan Growth
Total Fans
14,320,455
New Fans
3,093,795
Engagement
0
250
500
1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan 2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar
MAC Cosmetics had an average engagement score of 90 and a highest of 378.
Community Analysis
MAC Cosmetics fans are mostly Young, Female and Attached. MAC Cosmetics fans are largely from United States followed by
Brazil.
Fan Demographics Distribution of Fans
2%
98%
male female
0% 20% 40% 60%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 1,000K 2,000K 3,000K 4,000K
United States
Brazil
Mexico
United Kingdom
India
Thailand
Italy
France
Germany
Zambia
0
1
2
3
4
5
6
1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar
Brand Posts
Top keywords used Frequency
M·A·C 44
Fashion Week 31
beauty 18
M·A·C Culture 13
style 11
60%
40%
Brand Participation Brand Non Participation
82%
2%
16%
Posititve Negative Neutral
Brand Posts - Engagement
MAC Cosmetics responded to 80 conversations generated by the
133 Posts they published.
MAC Cosmetics receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
15-JAN-16, FRI 10:00AM
Find your match this Valentine’s Day – get
the right look for a swipe right with our
curated selecti ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
500 13,520 744 1,363 Positive
09-JAN-16, SAT 10:00AM
Shock of the blue! Start the year with
Director of Makeup Artistry Romero Jennings
and the first of ..
13-JAN-16, WED 3:06PM
Good girls, bad girls, go glam! VIVA GLAM
Ariana Grande, available in select markets
now! http://bit ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
417 10,218 463 1,113 Positive
ENGMT. LIKES COMMENTS SHARES SENTIMENT
399 10,244 1,062 690 Positive
NO IMAGE NO IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 20 40 60 80 100
0 20 40 60 80 100 120
Photos
Videos
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 10 20 30 40
0 50 100 150
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
MAC Cosmetics 1852
MAC 733
products 597
animals 516
makeup 448
User Posts
0
20
40
60
80
100
120
140
1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar18-Mar25-Mar
Positive Neutral Negative
MAC Cosmetics responded to 1,041 conversations generated by
the 4,148 Posts fans published.
MAC Cosmetics appears to participate more when Fan
conversations have greater positive vibes than negative.
User Posts - Engagement
Brand Responses Sentiment
25%
75%
Brand Participation Brand Non Participation
26%
11%
63%
Posititve Negative Neutral
Most of MAC Cosmetics posts were around 'Product Oriented Posts', and posts around 'Celebrity Endorser Content' received
the highest engagement.
Content Intel
0 5 10 15 20 25 30 35 40 45
0 50 100 150 200 250
Product Oriented Posts
Brand News
Others
Event
Corporate Social…
Ad Campaigns
Photos
Celebrity Endorser Content
Engagement Oriented Posts
Number of Posts
Engagement Score
Engagement Score Number of Posts
In MAC Cosmetics Posts about Personal Care, Like
This/Engagement Oriented Posts posts received the highest
engagement.
In MAC Cosmetics Posts about General Happenings, the category
Entertainment received the highest engagement.
Content Intel
About Personal Care About General Happenings
0 5 10 15
0 50 100 150 200
Others
Event
Beauty Tips
News
Like This/Engagement
Oriented Posts
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 1 2 3 4
0 20 40 60 80 100
Others
Entertainment
Festival/Greetings
Number of Posts
Engagement Score
Engagement Score Number of Posts
Campaign Intel – 3 most recent campaigns
Jan 01, 2016 - Mar 31, 2016 Entire Campaign
0 1 2 3 4
0 100 200 300
Valentine’s Day
#AW16 New York
Fashion Week
Mercedes-Benz
Fashion Week Berlin
2016
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 1 2 3 4
0 50 100 150 200 250
Valentine’s Day
#AW16 New York
Fashion Week
Mercedes-Benz
Fashion Week Berlin
2016
Number of Posts
Engagement Score
Engagement Score Number of Posts
Analysis of
Smashbox
Facebook Page
Jan 01, 2016 - Mar 31, 2016
Brand Overview
FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS
1,442,188 48,377 3.47%
United
States
Mostly Young, Female and
Attached.
Smashbox
Engagement Score Total Fan Posts
55 170
Total Posts Brand Response Rate
62 0.00%
Total Likes Avg. Reply Time
17,613 0 sec
Total Comments General Sentiment
796 Neutral
Total Shares
779
Most Engaging Campaign
Step-by-step Contour Kit
Most Recent Campaign
#BBCream
BRAND POSTS FAN POSTS
Brand Overview
CONTENT & CAMPAIGNS
1,360K
1,370K
1,380K
1,390K
1,400K
1,410K
1,420K
1,430K
1,440K
1,450K
31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar
Fan Growth
Total Fans
1,442,188
New Fans
48,377
Engagement
0
250
500
750
1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan 2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar
Smashbox had an average engagement score of 55 and a highest of 572.
Community Analysis
Smashbox fans are mostly Young, Female and Attached. Smashbox fans are largely from United States followed by Canada.
Fan Demographics Distribution of Fans
2%
98%
male female
0% 10% 20% 30% 40%
Below 21
21-30
31-40
41-50
51-60
Over 60
0% 10% 20% 30% 40%
Single
In a Relationship
Engaged
Married
UnKnown
0K 400K 800K 1,200K
United States
Canada
United Kingdom
Mexico
Brazil
Philippines
Australia
Thailand
Pakistan
Japan
0
1
2
3
4
5
6
1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar
Brand Posts
Top keywords used Frequency
shades 13
skin 10
shadows 6
L.A 6
matte 5
3%
97%
Brand Participation Brand Non Participation
66%
5%
29%
Posititve Negative Neutral
Brand Posts - Engagement
Smashbox responded to 2 conversations generated by the 62
Posts they published.
Smashbox receives more positive than negative vibes from
comments on their Posts.
Brand Responses Sentiment of Brand Posts
Most Engaging Brand Posts
07-MAR-16, MON 5:43PM
Tune into Smashbox on HSN! We’re
previewing some of our launches (including
this multitasking must-h ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
572 4,988 160 134 Uncategorized
01-MAR-16, TUE 5:46PM
Seriously the perfect pair (Limitless Liquid
Liner and Double Exposure Palette). Trust.
12-JAN-16, TUE 4:49PM
It's #PrimerAppreciationDay (not really, but
there should totally be one). Because
guess who's now t ..
ENGMT. LIKES COMMENTS SHARES SENTIMENT
181 1,244 23 31 Uncategorized
ENGMT. LIKES COMMENTS SHARES SENTIMENT
172 964 46 36 Positive
NO IMAGE NO IMAGE NO IMAGE
Brand Posts - Analysis
Brand Post Types Days of the week
0 10 20 30 40 50 60
0 10 20 30 40 50 60 70
Photos
Videos
Plain Text
Number of Posts
Engagement Score
Engagement Score Number of Posts
0 5 10 15 20
0 20 40 60 80 100
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Number of Posts
Engagement Score
Engagement Score Number of Posts
Top Keywords Used Frequency
Smashbox Cosmetics 109
makeup 37
products 32
beauty 31
eyes 23
User Posts
0
1
2
3
4
5
6
7
8
9
1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar
Positive Neutral Negative
Smashbox-cosmetics appears to participate more when Fan conversations have greater positive vibes than negative.
User Posts - Engagement
Sentiment
42%
6%
52%
Posititve Negative Neutral
Campaign Intel
0 1 2 3
0 200 400 600 800 1000
#BBCream
Launch of Maple Leaf-inspired red lipstick
Cat-Eye Kits
Number of Posts
Engagement Score
Engagement Score Number of Posts
Unmetric tags social media campaigns run by brands. Below is a sample from Smartbox campaigns not
restricted to the quarter covered in this report.
Thanks!
Pleasecontactusat NotJustNumbers@unmetric.comformoreinformation.

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Social Media Report- Cosmetics Q1 2016

  • 1. Cosmetics Brands on Social Media Jan 01 2016 – Mar 31 2016
  • 2. Cosmetics Brands: Social Media Report This report captures the performance of Cosmetics Brands on social media between January 1st – March 31st, 2016
  • 3. Generate Your Own Social Media Report This report was generated entirely by the Unmetric Reporting Engine. It took minutes to create. Create Your Free Social Media Report Now
  • 4. L'Oréal Paris had the largest fan base of 22,711,713 while MAC Cosmetics showed the highest fan growth of 27.56%. 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 0K 5,000K 10,000K 15,000K 20,000K 25,000K Growth% Number of Fans Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics MAC Cosmetics Chanel Cosmetics Benefit Cosmetics L'Oréal Paris Lancôme Fans
  • 5. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Egypt United States Philippines Countries < 2% Argentina Malaysia Brazil Other Countries Italy India Fans - Geography
  • 6. Artistry US had the highest PTAT of 3.31% as a percentage of its average number of Fans during this time period. 0.0% 0.5% 1.0% 1.5% 2.0% 2.5% 3.0% 3.5% 0K 5,000K 10,000K 15,000K 20,000K 25,000K Peopletalkingabout(as%ofFans) Average Number of Fans Avon Products, Inc. Artistry US Clinique Estee Lauder MAC Cosmetics smashbox-cosmetics Chanel Cosmetics Benefit Cosmetics L'Oréal Paris Lancôme Conversations
  • 7. Avon Products, Inc. published the greatest number of posts (145). Artistry US had the highest average engagement, with a score of 952. 0 20 40 60 80 100 120 140 160 0 100 200 300 400 500 600 700 800 900 1000 Avon Clinique Artistry US Estee Lauder Smashbox M.A.C Benefit L'Oréal Paris Lancôme Number of Posts Engagement Score Engagement Score Number of Posts Engagement - Posts
  • 8. MAC Cosmetics received the most number of Likes (311,882), MAC Cosmetics got the most number of Comments (22,143) and Avon Products, Inc. had the most number of Shares (58,330). 0K 50K 100K 150K 200K 250K 300K 350K Avon Products, Inc. Artistry US Clinique Estee Lauder MAC Cosmetics smashbox-cosmetics Chanel Cosmetics Benefit Cosmetics L'Oréal Paris Lancôme Likes Comments Shares Engagement Breakdown
  • 9. Most Engaging Brand Posts Artistry US 09-MAR-16, WED 10:55AM Time to live vibrantly! Color your weekend's make up routine with the NEW Limited Edition Pacific Li .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 1,000 1,814 33 1,662 Uncategorized Artistry US 13-FEB-16, SAT 11:28AM Continuing our partnership with designer Pamella Roland as official makeup sponsor, Artistry graced .. Artistry US 04-FEB-16, THU 10:55AM Get ready for round-the-clock perfection! Artistry Exact Fit Longwearing Foundation— Coming February .. ENGMT.LIKES COMMENTS SHARES SENTIMENT 1,000 2,241 31 2,403 Uncategorized ENGMT. LIKES COMMENTS SHARES SENTIMENT 1,000 2,903 118 1,585 Positive
  • 10. Most Engaging Brand Posts Artistry US 23-MAR-16, WED 10:55AM Enjoy 5 ways to bring out your beach beauty—Limited Edition Artistry Pacific Lights Light Up Lip Glo .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 999 2,826 45 1,278 Uncategorized Artistry US 09-MAR-16, WED 12:00PM Es tiempo de vivir dinámicamente! Agrégale color a tu maquillaje de fin de semana con la NUEVA Colec .. Benefit Cosmetics 19-FEB-16, FRI 10:49PM The fabulous @JadeyWadey180 slays this dew the hoola liquid bronzer contour! Head to YouTube to see .. ENGMT.LIKES COMMENTSSHARES SENTIMENT 999 2,125 37 1,203 Uncategorized ENGMT. LIKES COMMENTS SHARES SENTIMENT 999 29,197 3,764 2,855 Uncategorized
  • 11. MAC Cosmetics's Facebook Page saw the highest number of Fan posts (4,309). 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics MAC Cosmetics Chanel Cosmetics Benefit Cosmetics Number of Fan Posts Fan Posts
  • 12. Benefit Cosmetics received the highest percentage of Positive Sentiment (53.00%). 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics MAC Cosmetics Chanel Cosmetics Benefit Cosmetics Negative Neutral Positive Sentiment Analysis
  • 13. MAC Cosmetics responded to the highest percentage of Fan posts (25.10%). 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 0 10000 20000 30000 40000 50000 60000 %ofFanPostsBrandRespondedto Average Response Time (mins) Avon Products, Inc. Clinique Artistry US Estee Lauder smashbox-cosmetics MAC Cosmetics Chanel Cosmetics Benefit Cosmetics Brand Responses
  • 14. Among cosmetics brands, Avon Products, Inc. published the most with 145 posts. 0% 10% 24% 0%6% 14% 22% 7% 12% 5% Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris Share Of Voice – Volume of Posts
  • 15. MAC Cosmetics received the largest volume of Likes (311,882), among the brands studied 0% 2% 11% 0% 13% 11% 36% 27% 0% 0% Chanel Cosmetics Smashbox Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris Share Of Voice – Likes
  • 16. MAC Cosmetics received the largest volume of Comments (22,143), among the brands analyzed 0% 2% 9% 0% 23% 3% 49% 14% 0% 0% Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris Share Of Voice – Comments
  • 17. Avon Products, Inc. received the largest volume of Shares (58,330), among the cosmetics brands. 0% 1% 41% 0% 6% 31% 14% 7% 0% 0% Chanel Cosmetics smashbox-cosmetics Avon Products, Inc. Clinique Benefit Cosmetics Artistry US MAC Cosmetics Estee Lauder Lancôme L'Oréal Paris Share Of Voice – Shares
  • 18. During this time period, #BBCream was the most engaging run by smashbox-cosmetics. Benefit Cosmetics published the most (3) in its #airpatrol campaign. 0 0.5 1 1.5 2 2.5 3 3.5 0 50 100 150 200 250 #WhatsYourWhy(Avon Products, Inc.) BCA Campaign Fight Against Breast… #BBCream(smashbox- cosmetics) Valentine’s Day(MAC Cosmetics) #airpatrol(Benefit Cosmetics) #GoldenWeek(L'Oréal Paris) Number of Posts Engagement Score Engagement Score Number of Posts Campaign Comparison
  • 19. Analysis of Benefit Cosmetics Facebook Page Jan 01, 2016 - Mar 31, 2016
  • 20. Brand Overview FANS NEW FANS FAN GROWTH COUNTRY 2,094,277 98,557 4.94% United States Benefit Cosmetics
  • 21. Engagement Score Total Fan Posts 446 407 Total Posts Brand Response Rate 38 25.06% Total Likes Avg. Reply Time 110,928 1 day, 12 hrs, 14 mins Total Comments General Sentiment 10,406 Positive Total Shares 8,760 Most Engaging Content Type Ad Campaigns Least Engaging Content Type Event Most Prolific Content Type Product Oriented Posts Most Engaging Campaign #TGIF Most Recent Campaign #airpatrol BRAND POSTS FAN POSTS Brand Overview CONTENT & CAMPAIGNS
  • 22. 1,940K 1,960K 1,980K 2,000K 2,020K 2,040K 2,060K 2,080K 2,100K 2,120K 31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar Fan Growth Total Fans 2,094,277 New Fans 98,557
  • 23. Engagement 0 250 500 750 1,000 1,250 1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar Benefit Cosmetics had an average engagement score of 446 and a highest of 999.
  • 24. Community Analysis Benefit Cosmetics fans are largely from United States followed by Philippines. Distribution of Fans 0K 200K 400K 600K 800K 1,000K 1,200K United States Philippines United Kingdom Thailand Brazil Mexico Ireland Malaysia France
  • 25. 0 0 0 1 1 1 1 1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar Brand Posts Top keywords used Frequency brand new 9 Benefit 9 flawless 5 tanlines body bronzer 4 dew 4
  • 26. 34% 66% Brand Participation Brand Non Participation 94% 6% 0% Posititve Negative Neutral Brand Posts - Engagement Benefit Cosmetics responded to 13 conversations generated by the 38 Posts they published. Benefit Cosmetics receives more positive than negative vibes from comments on their Posts. Brand Responses Sentiment of Brand Posts
  • 27. Most Engaging Brand Posts 19-FEB-16, FRI 10:49PM The fabulous @JadeyWadey180 slays this dew the hoola liquid bronzer contour! Head to YouTube to see .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 999 29,197 3,764 2,855 Uncategorized 29-JAN-16, FRI 11:35AM NEW PRODUCT ALERT! ???????? Get ready to go for the bronze with our newest hoola goodies! ???? Dew t .. 09-MAR-16, WED 2:06PM ???? ENGMT. LIKES COMMENTS SHARES SENTIMENT 995 36,827 1,251 1,625 Positive ENGMT. LIKES COMMENTS SHARES SENTIMENT 937 9,583 805 1,764 Uncategorized NO IMAGE NO IMAGE NO IMAGE
  • 28. Brand Posts - Analysis Brand Post Types Days of the week 0 5 10 15 20 25 30 0 100 200 300 400 500 600 700 Videos Photos Number of Posts Engagement Score Engagement Score Number of Posts 0 2 4 6 8 10 0 200 400 600 800 1,000 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Number of Posts Engagement Score Engagement Score Number of Posts
  • 29. Top Keywords Used Frequency Benefit Cosmetics 234 products 83 mascara 65 makeup 61 Beauty 56 User Posts 0 2 4 6 8 10 12 1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar Positive Neutral Negative
  • 30. Benefit Cosmetics responded to 102 conversations generated by the 407 Posts fans published. Benefit Cosmetics appears to participate more when Fan conversations have greater positive vibes than negative. User Posts - Engagement Brand Responses Sentiment 25% 75% Brand Participation Brand Non Participation 53% 5% 42% Posititve Negative Neutral
  • 31. Most of Benefit Cosmetics posts were around 'Product Oriented Posts', and posts around 'Ad Campaigns' received the highest engagement. Content Intel 0 5 10 15 20 25 0 100 200 300 400 500 600 700 800 900 1000 Product Oriented Posts Others Event Ad Campaigns Contest Question to fans Number of Posts Engagement Score Engagement Score Number of Posts
  • 32. In Benefit Cosmetics Posts about Personal Care, Beauty Tips posts received the highest engagement. Content Intel 0 1 2 3 4 0 50 100 150 200 250 300 Beauty Tips Like This/Engagement Oriented Posts Number of Posts Engagement Score Engagement Score Number of Posts
  • 33. Campaign Intel 0 1 2 3 4 0 50 100 150 200 250 300 350 #airpatrol #BoldIsBeautiful #browbestie Number of Posts Engagement Score Engagement Score Number of Posts Unmetric provides tags to social media campaigns. Here are a few examples from Benefit that are not limited to the period under study
  • 34. Analysis of Clinique Facebook Page Jan 01, 2016 - Mar 31, 2016
  • 35. Brand Overview FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS 9,091,387 277,795 3.15% Worldwide Mostly Young, Female and Attached. Clinique
  • 36. Engagement Score Total Fan Posts 6 25 Total Posts Brand Response Rate 1 12.00% Total Likes Avg. Reply Time 80 34 days, 10 hrs, 4 mins Total Comments General Sentiment 9 Neutral Total Shares 10 BRAND POSTS FAN POSTS Brand Overview
  • 37. 8,650K 8,700K 8,750K 8,800K 8,850K 8,900K 8,950K 9,000K 9,050K 9,100K 9,150K 1-Jan 8-Jan 15-Jan22-Jan29-Jan 5-Feb 12- Feb 19- Feb 26- Feb 4-Mar 11- Mar 18- Mar 25- Mar Fan Growth Total Fans 9,091,387 New Fans 277,795
  • 38. Community Analysis Clinique fans are mostly Young, Female and Attached. Clinique fans are largely from United States followed by Brazil. Fan Demographics Distribution of Fans 2% 98% male female 0% 10% 20% 30% 40% Below 21 21-30 31-40 41-50 51-60 Over 60 0% 10% 20% 30% 40% Single In a Relationship Engaged Married UnKnown 0K 1,000K 2,000K 3,000K United States Brazil Thailand United Kingdom Malaysia India Turkey Italy Mexico
  • 39. Top Keywords Used Frequency perfectpicks 4 free gift 4 Dillard 4 Cosmetics 4 Clinique lovers 4 User Posts 0 1 1 2 2 3 3 4 4 5 1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar Positive Neutral Negative
  • 40. Clinique responded to 3 conversations generated by the 25 Posts fans published. Clinique appears to participate more when Fan conversations have greater positive vibes than negative. User Posts - Engagement Brand Responses Sentiment 12% 88% Brand Participation Brand Non Participation 20% 0% 80% Posititve Negative Neutral
  • 41. Analysis of Estee Lauder Facebook Page Jan 01, 2016 - Mar 31, 2016
  • 42. Brand Overview FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS 1,951,485 54,141 2.85% United States Mostly Older, Female and Attached. Estee Lauder
  • 43. Engagement Score Total Fan Posts 536 515 Total Posts Brand Response Rate 43 16.31% Total Likes Avg. Reply Time 227,912 23 hrs, 24 mins Total Comments General Sentiment 6,280 Neutral Total Shares 9,193 Most Engaging Content Type Question to fans Least Engaging Content Type Engagement Oriented Posts Most Prolific Content Type Product Oriented Posts Most Engaging Campaign Little Black Primer Most Recent Campaign BCA Campaign Fight Against Breast Cancer BRAND POSTS FAN POSTS Brand Overview CONTENT & CAMPAIGNS
  • 44. 1,860K 1,870K 1,880K 1,890K 1,900K 1,910K 1,920K 1,930K 1,940K 1,950K 1,960K 31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar Fan Growth Total Fans 1,951,485 New Fans 54,141
  • 45. Engagement 0 250 500 750 1,000 1,250 1-Jan 5-Jan 9-Jan 13-Jan 17-Jan 21-Jan 25-Jan 29-Jan 2-Feb 6-Feb 10-Feb 14-Feb 18-Feb 22-Feb 26-Feb 1-Mar 5-Mar 9-Mar 13-Mar17-Mar21-Mar25-Mar29-Mar Estee Lauder had an average engagement score of 536 and a highest of 982.
  • 46. Community Analysis Estee Lauder fans are mostly Older, Female and Attached. Estee Lauder fans are largely from United States followed by Mexico. Fan Demographics Distribution of Fans 1% 99% male female 0% 10% 20% 30% Below 21 21-30 31-40 41-50 51-60 Over 60 0% 10% 20% 30% 40% Single In a Relationship Engaged Married UnKnown 0K 500K 1,000K 1,500K United States Mexico United Kingdom Malaysia Thailand India Greece Pakistan Philippines Mongolia
  • 47. 0 1 1 2 2 3 1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar Brand Posts Top keywords used Frequency Pure Color Envy Matte 6 Valentine 4 Double Wear 4 Advanced Night Repair 3 Envy Lipstick 3
  • 48. 81% 19% Brand Participation Brand Non Participation Brand Posts - Engagement Estee Lauder responded to 35 conversations generated by the 43 Posts they published. Brand Responses
  • 49. Most Engaging Brand Posts 12-FEB-16, FRI 10:57AM Double Wear: a lifesaver during Fashion Week (and every week, for that matter: http://estee.cm/Doubl .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 982 30,971 864 737 Uncategorized 16-MAR-16, WED 4:00PM How much do you love lipstick? http://estee.cm/LipstickEnvy 20-MAR-16, SUN 9:00AM Celebrating the first day of spring by changing up our signature scent. Which would you pick? http:/ .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 829 12,501 351 471 Uncategorized ENGMT. LIKES COMMENTS SHARES SENTIMENT 826 9,374 814 538 Uncategorized NO IMAGE NO IMAGE NO IMAGE
  • 50. Brand Posts - Analysis Brand Post Types Days of the week 0 10 20 30 40 50 0 100 200 300 400 500 600 Photos Number of Posts Engagement Score Engagement Score Number of Posts 0 2 4 6 8 10 12 0 200 400 600 800 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Number of Posts Engagement Score Engagement Score Number of Posts
  • 51. Top Keywords Used Frequency Estee Lauder 319 products 109 animals 69 beauty 66 Cosmetics 46 User Posts 0 5 10 15 20 25 30 1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar Positive Neutral Negative
  • 52. Estee Lauder responded to 84 conversations generated by the 515 Posts fans published. Estee Lauder appears to participate more when Fan conversations have greater positive vibes than negative. User Posts - Engagement Brand Responses Sentiment 16% 84% Brand Participation Brand Non Participation 35% 11% 54% Posititve Negative Neutral
  • 53. Most of Estee Lauder posts were around 'Product Oriented Posts', and posts around 'Question to fans' received the highest engagement. Content Intel 0 5 10 15 20 25 30 35 0 100 200 300 400 500 600 700 800 Product Oriented Posts Others Question to fans Engagement Oriented Posts Number of Posts Engagement Score Engagement Score Number of Posts
  • 54. In Estee Lauder Posts about General Happenings, the category Festival/Greetings received the highest engagement. Content Intel 0 1 2 3 4 5 0 50 100 150 200 250 300 350 400 Question to fans Festival/Greetings Number of Posts Engagement Score Engagement Score Number of Posts
  • 55. Campaign Intel 0 1 2 3 0 100 200 300 400 500 600 BCA Campaign Fight Against Breast Cancer #AERINBeauty #DoubleWear Number of Posts Engagement Score Engagement Score Number of Posts Unmetric assigns tags to social media campaigns. See here some Estee Lauder campaigns and their tags that are not confined to this quarter
  • 56. Analysis of MAC Cosmetics Facebook Page Jan 01, 2016 - Mar 31, 2016
  • 57. Brand Overview FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS 14,320,455 3,093,795 27.56% Worldwide Mostly Young, Female and Attached. MAC Cosmetics
  • 58. Engagement Score Total Fan Posts 90 4,148 Total Posts Brand Response Rate 133 25.10% Total Likes Avg. Reply Time 311,882 1 day, 20 hrs, 9 mins Total Comments General Sentiment 22,143 Neutral Total Shares 19,763 Most Engaging Content Type Celebrity Endorser Content Least Engaging Content Type Ad Campaigns Most Prolific Content Type Product Oriented Posts Most Engaging Campaign M•A•C Baking Beauties Most Recent Campaign Valentine’s Day BRAND POSTS FAN POSTS Brand Overview CONTENT & CAMPAIGNS
  • 59. 0K 2,000K 4,000K 6,000K 8,000K 10,000K 12,000K 14,000K 16,000K 31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar Fan Growth Total Fans 14,320,455 New Fans 3,093,795
  • 60. Engagement 0 250 500 1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan 2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar MAC Cosmetics had an average engagement score of 90 and a highest of 378.
  • 61. Community Analysis MAC Cosmetics fans are mostly Young, Female and Attached. MAC Cosmetics fans are largely from United States followed by Brazil. Fan Demographics Distribution of Fans 2% 98% male female 0% 20% 40% 60% Below 21 21-30 31-40 41-50 51-60 Over 60 0% 10% 20% 30% 40% Single In a Relationship Engaged Married UnKnown 0K 1,000K 2,000K 3,000K 4,000K United States Brazil Mexico United Kingdom India Thailand Italy France Germany Zambia
  • 62. 0 1 2 3 4 5 6 1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar Brand Posts Top keywords used Frequency M·A·C 44 Fashion Week 31 beauty 18 M·A·C Culture 13 style 11
  • 63. 60% 40% Brand Participation Brand Non Participation 82% 2% 16% Posititve Negative Neutral Brand Posts - Engagement MAC Cosmetics responded to 80 conversations generated by the 133 Posts they published. MAC Cosmetics receives more positive than negative vibes from comments on their Posts. Brand Responses Sentiment of Brand Posts
  • 64. Most Engaging Brand Posts 15-JAN-16, FRI 10:00AM Find your match this Valentine’s Day – get the right look for a swipe right with our curated selecti .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 500 13,520 744 1,363 Positive 09-JAN-16, SAT 10:00AM Shock of the blue! Start the year with Director of Makeup Artistry Romero Jennings and the first of .. 13-JAN-16, WED 3:06PM Good girls, bad girls, go glam! VIVA GLAM Ariana Grande, available in select markets now! http://bit .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 417 10,218 463 1,113 Positive ENGMT. LIKES COMMENTS SHARES SENTIMENT 399 10,244 1,062 690 Positive NO IMAGE NO IMAGE
  • 65. Brand Posts - Analysis Brand Post Types Days of the week 0 20 40 60 80 100 0 20 40 60 80 100 120 Photos Videos Number of Posts Engagement Score Engagement Score Number of Posts 0 10 20 30 40 0 50 100 150 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Number of Posts Engagement Score Engagement Score Number of Posts
  • 66. Top Keywords Used Frequency MAC Cosmetics 1852 MAC 733 products 597 animals 516 makeup 448 User Posts 0 20 40 60 80 100 120 140 1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar18-Mar25-Mar Positive Neutral Negative
  • 67. MAC Cosmetics responded to 1,041 conversations generated by the 4,148 Posts fans published. MAC Cosmetics appears to participate more when Fan conversations have greater positive vibes than negative. User Posts - Engagement Brand Responses Sentiment 25% 75% Brand Participation Brand Non Participation 26% 11% 63% Posititve Negative Neutral
  • 68. Most of MAC Cosmetics posts were around 'Product Oriented Posts', and posts around 'Celebrity Endorser Content' received the highest engagement. Content Intel 0 5 10 15 20 25 30 35 40 45 0 50 100 150 200 250 Product Oriented Posts Brand News Others Event Corporate Social… Ad Campaigns Photos Celebrity Endorser Content Engagement Oriented Posts Number of Posts Engagement Score Engagement Score Number of Posts
  • 69. In MAC Cosmetics Posts about Personal Care, Like This/Engagement Oriented Posts posts received the highest engagement. In MAC Cosmetics Posts about General Happenings, the category Entertainment received the highest engagement. Content Intel About Personal Care About General Happenings 0 5 10 15 0 50 100 150 200 Others Event Beauty Tips News Like This/Engagement Oriented Posts Number of Posts Engagement Score Engagement Score Number of Posts 0 1 2 3 4 0 20 40 60 80 100 Others Entertainment Festival/Greetings Number of Posts Engagement Score Engagement Score Number of Posts
  • 70. Campaign Intel – 3 most recent campaigns Jan 01, 2016 - Mar 31, 2016 Entire Campaign 0 1 2 3 4 0 100 200 300 Valentine’s Day #AW16 New York Fashion Week Mercedes-Benz Fashion Week Berlin 2016 Number of Posts Engagement Score Engagement Score Number of Posts 0 1 2 3 4 0 50 100 150 200 250 Valentine’s Day #AW16 New York Fashion Week Mercedes-Benz Fashion Week Berlin 2016 Number of Posts Engagement Score Engagement Score Number of Posts
  • 71. Analysis of Smashbox Facebook Page Jan 01, 2016 - Mar 31, 2016
  • 72. Brand Overview FANS NEW FANS FAN GROWTH COUNTRY DEMOGRAPHICS 1,442,188 48,377 3.47% United States Mostly Young, Female and Attached. Smashbox
  • 73. Engagement Score Total Fan Posts 55 170 Total Posts Brand Response Rate 62 0.00% Total Likes Avg. Reply Time 17,613 0 sec Total Comments General Sentiment 796 Neutral Total Shares 779 Most Engaging Campaign Step-by-step Contour Kit Most Recent Campaign #BBCream BRAND POSTS FAN POSTS Brand Overview CONTENT & CAMPAIGNS
  • 74. 1,360K 1,370K 1,380K 1,390K 1,400K 1,410K 1,420K 1,430K 1,440K 1,450K 31-Dec 14-Jan 28-Jan 11-Feb 25-Feb 10-Mar 24-Mar Fan Growth Total Fans 1,442,188 New Fans 48,377
  • 75. Engagement 0 250 500 750 1-Jan 5-Jan 9-Jan 13-Jan17-Jan21-Jan25-Jan29-Jan 2-Feb 6-Feb10-Feb14-Feb18-Feb22-Feb26-Feb1-Mar 5-Mar 9-Mar13-Mar17-Mar21-Mar25-Mar29-Mar Smashbox had an average engagement score of 55 and a highest of 572.
  • 76. Community Analysis Smashbox fans are mostly Young, Female and Attached. Smashbox fans are largely from United States followed by Canada. Fan Demographics Distribution of Fans 2% 98% male female 0% 10% 20% 30% 40% Below 21 21-30 31-40 41-50 51-60 Over 60 0% 10% 20% 30% 40% Single In a Relationship Engaged Married UnKnown 0K 400K 800K 1,200K United States Canada United Kingdom Mexico Brazil Philippines Australia Thailand Pakistan Japan
  • 77. 0 1 2 3 4 5 6 1-Jan 15-Jan 29-Jan 12-Feb 26-Feb 11-Mar 25-Mar Brand Posts Top keywords used Frequency shades 13 skin 10 shadows 6 L.A 6 matte 5
  • 78. 3% 97% Brand Participation Brand Non Participation 66% 5% 29% Posititve Negative Neutral Brand Posts - Engagement Smashbox responded to 2 conversations generated by the 62 Posts they published. Smashbox receives more positive than negative vibes from comments on their Posts. Brand Responses Sentiment of Brand Posts
  • 79. Most Engaging Brand Posts 07-MAR-16, MON 5:43PM Tune into Smashbox on HSN! We’re previewing some of our launches (including this multitasking must-h .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 572 4,988 160 134 Uncategorized 01-MAR-16, TUE 5:46PM Seriously the perfect pair (Limitless Liquid Liner and Double Exposure Palette). Trust. 12-JAN-16, TUE 4:49PM It's #PrimerAppreciationDay (not really, but there should totally be one). Because guess who's now t .. ENGMT. LIKES COMMENTS SHARES SENTIMENT 181 1,244 23 31 Uncategorized ENGMT. LIKES COMMENTS SHARES SENTIMENT 172 964 46 36 Positive NO IMAGE NO IMAGE NO IMAGE
  • 80. Brand Posts - Analysis Brand Post Types Days of the week 0 10 20 30 40 50 60 0 10 20 30 40 50 60 70 Photos Videos Plain Text Number of Posts Engagement Score Engagement Score Number of Posts 0 5 10 15 20 0 20 40 60 80 100 Monday Tuesday Wednesday Thursday Friday Saturday Sunday Number of Posts Engagement Score Engagement Score Number of Posts
  • 81. Top Keywords Used Frequency Smashbox Cosmetics 109 makeup 37 products 32 beauty 31 eyes 23 User Posts 0 1 2 3 4 5 6 7 8 9 1-Jan 8-Jan 15-Jan 22-Jan 29-Jan 5-Feb 12-Feb 19-Feb 26-Feb 4-Mar 11-Mar 18-Mar 25-Mar Positive Neutral Negative
  • 82. Smashbox-cosmetics appears to participate more when Fan conversations have greater positive vibes than negative. User Posts - Engagement Sentiment 42% 6% 52% Posititve Negative Neutral
  • 83. Campaign Intel 0 1 2 3 0 200 400 600 800 1000 #BBCream Launch of Maple Leaf-inspired red lipstick Cat-Eye Kits Number of Posts Engagement Score Engagement Score Number of Posts Unmetric tags social media campaigns run by brands. Below is a sample from Smartbox campaigns not restricted to the quarter covered in this report.