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iQueue
- 1. SINGAPORE iQ 2 I R Team Members: Wu Huayu Xue Mingqiang Zhou Jingbo Alicia Tan Julian Andrews Ben Lightfoot
- 2. The Issue SINGAPORE
- 3. The Issue SINGAPORE 360 million hours wasting time in queues
- 4. The Issue SINGAPORE 360 million hours wasting time in queues
- 5. The Issue SINGAPORE At a cost of $7.2 BILLION A YEAR!
- 6. The Issue SINGAPORE > LOST PRODUCTIVITY > LOST REVENUE > LOST PERSONAL TIME
- 7. The Issue SINGAPORE We want to give you THAT TIME BACK!
- 9. SINGAPORE
- 10. iQ shows you when and where queues are shor test and then ‘vir tually’ keeps your place in line SO YOU CAN DO OTHER THINGS WHILE YOUR WAITING
- 11. SINGAPORE So what might it look like?
- 12. Interface / User Experience SINGAPORE
- 13. Interface / User Experience SINGAPORE
- 14. Interface / User Experience SINGAPORE
- 15. Interface / User Experience SINGAPORE
- 16. Interface / User Experience SINGAPORE
- 17. Interface / User Experience SINGAPORE
- 18. Interface / User Experience SINGAPORE
- 19. Integrating With Current Systems Go to Get a Stay until store Store ticket called Down Leave Go to Go Get a load app until store Store ticket & scan called Check Go to Go to queues/ Book store Store driving now when time notified called
- 20. How do we use DATA? SINGAPORE ‣ Quantum Invention Realtime Traffic Data ‣ Existing eCitizen Government Waiting/Queueing Data ‣ Back End Queue Data from Client
- 21. SINGAPORE So what’s the opportunity?
- 22. The Overall Opportunity SINGAPORE ‣ Integrate into existing GOVT eService to create mobile platform ‣ Create Further Data Sets ‣ Even location peaks and troughs ‣ Even daily peaks and troughs ‣ Opportunity for targeted advertising The wider opportunity to get customers buying products elsewhere, while they wait.
- 23. The Potential Market SINGAPORE ‣ Singapore Government Agencies ‣ 25 major Telco service centers ‣ 83 malls Global Scalability ‣ 30+ Hospitals/health care centers ‣ Theme Parks Such As Universal studios (10,300 visitors per day - $83 Average Spend) ‣ We already have contacts in all of these companies
- 24. The Opportunity For Monetization SINGAPORE ‣ Commercial purchasers/subscribers - Singtel, Starhub, Universal Studios ‣ Government grants now, in future money from consulting about industry efficiency (IDA Digital Comms) ‣ Shopping mall developers that could then on-sell advertising to their tenants
- 25. SINGAPORE Where could we take it in the future?
- 26. Future Considerations SINGAPORE ‣ Live push notifications for users when specific queues are short ‣ Multiple queue optimization at amusement park ‣ Crowd Sourced Recommendations & Ratings (Client Service) ‣ Integration With Mall mapping apps (Plaza Singapura)
- 27. SINGAPORE What already exists?
- 28. Competitive Set SINGAPORE ‣ Hospital camera view website (queue watch) ‣ Q-minder (Estonian app) ‣ Q-less (web based white labeling) ‣ Timetrade (Apple Store appointment booking) ‣ Restaurant Beepers
- 30. Next Steps SINGAPORE ‣ Start conversations about existing queue data, evaluate existing solutions and potential purchasers problems ‣ Feasibility and cost of integration with existing systems ‣ Design more accurate algorithms to better estimate queuing times ‣ Find a client to test
- 31. SINGAPORE
- 32. Introducing... SINGAPORE
- 33. Introducing... SINGAPORE
- 34. SINGAPORE
- 35. Credits & Contacts SINGAPORE Data sets used: Quantum Invention Realtime Traffic Team lead Name: Wu Huayu Number: 98460346 Email: wuhuayu@gmai.com Team members: Wu Huayu Xue Mingqiang Zhou Jingbo Alicia Tan Julian Andrews Ben Lightfoot
- 36. Mission statement/value proposition SINGAPORE This project will improve Singapore by reducing time wasted standing in queues. Wasted time that effects: ‣ Workplace Productivity ‣ Retailer Revenue ‣ Personal Time This new found time allow us to: ‣ Continue Working until our queue time is ready ‣ Continue Shopping (Within Store/Within Mall) ‣ Relax and enjoy time with your friends ‣ Get lunch/dinner like the time is intended for
- 37. Example of lost revenue SINGAPORE 500 Customers Per Day Average Daily foot traffic is 500 customers The Average Shopper spends $1.25 a minute ten minutes wait FOR EACH is $6250 lost SPEND A DAY OR OVER $2 MILLION A YEAR
- 38. The Opportunity SINGAPORE 24% of consumers abandon their purchases when faced with a long line.
Notes de l'éditeur
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- We’ve calculated that to be a COST OF $7.2 billion A year\n\nLost wages\n\nLost revenue\n\nLost time\n
- We’ve calculated that to be a COST OF $7.2 billion A year\n\nLost productivity for companies\n\nLost revenue for retailers - 24% of consumers abandon their purchases when faced with a long line.\n\nLost time for the rest of us.\n
- We want to give that time back\n
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- User perspective.\n\nguy checks queue locations - Guy walks into store – Guy gets ticket or inputs QR code – guy walks out happy\n
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- Obviously there are already various methods to control queues being used, but they either require extra hardware or they don’t allow customers to leave the locations, and they don’t allow the customer to optimize their choice of queue or the retailer to optimize customer flow.\n\nCompetitors (whats the diff and why are we better?)\n\n
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