Designing branded service experience workshop

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UX Consulting Pte Ltd

User Friendly China 2013, Workshop, Design, Service, Brand, User Experience, Shanghai, Jason Pollard, Raven Chai

Technologie Business

Design Branded Service Experience
设计品牌服务体验

Workshop Date:
9am, 21 November 2013

Introduction

Raven Chai
•Founded

UX Consulting in 2008

•Over

15 years experience as a technologist, designer and
user experience practitioner
•Lead

UX consultant for SingTel since 2008

•Founder

of

•Leadership
•Soccer

team

and tennis fanatic

Ice Breaker

Workshop Brief

Sketches of initial thoughts

Review ideas in groups

Tea Break

Build Stories and Ideas with Service
Proposition

Design Proposition review in groups

Presentation, story telling and critique

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Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Why Teams call analytics are critical to your entire business

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Navigating the Deluge_ Dubai Floods and the Resilience of Dubai International...

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

ICT role in 21st century education and its challenges

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery

TrustArc Webinar - Unlock the Power of AI-Driven Data Discovery

Elevate Developer Efficiency & build GenAI Application with Amazon Q

Elevate Developer Efficiency & build GenAI Application with Amazon Q

Elevate Developer Efficiency & build GenAI Application with Amazon Q

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

DEV meet-up UiPath Document Understanding May 7 2024 Amsterdam

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Vector Search -An Introduction in Oracle Database 23ai.pptx

Vector Search -An Introduction in Oracle Database 23ai.pptx

Vector Search -An Introduction in Oracle Database 23ai.pptx

Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024

Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024

Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

Finding Java's Hidden Performance Traps @ DevoxxUK 2024

Finding Java's Hidden Performance Traps @ DevoxxUK 2024

Finding Java's Hidden Performance Traps @ DevoxxUK 2024

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MINDCTI Revenue Release Quarter One 2024

MINDCTI Revenue Release Quarter One 2024

Designing branded service experience workshop

1. Design Branded Service Experience 设计品牌服务体验 Workshop Date: 9am, 21 November 2013

2. Introduction

3. Raven Chai •Founded UX Consulting in 2008 •Over 15 years experience as a technologist, designer and user experience practitioner •Lead UX consultant for SingTel since 2008 •Founder of •Leadership •Soccer team and tennis fanatic

5. Workshop Brief

6. Sketches of initial thoughts

7. Review ideas in groups

9. Build Stories and Ideas with Service Proposition

10. Service Design Design Problem EXPLORE Opportunity Areas Service Brand BRAINSTORM Service Ideas & Concept DELIVER CO-CREATE Concept Evidences TEST Prototypes

11. Design Proposition review in groups

12. Presentation, story telling and critique