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When can I NOT file a
consumer complaint?
CONSUMER COMPLAINT IS FILED BY A
C O N S U M E R E X P R E S S I N G H I S D I S S AT I S F A C T I O N
      WITH A PRODUCT OR SERVICE. IT IS AN
 I N F O R M A L C O M P L A I N T D I R E C T LY A D D R E S S E D
T O A C O M PA N Y O R P U B L I C S E R V I C E P R O V I D E R .
What is a consumer complaint?

      A consumer complaint is an allegation in writing made
    by the complainant that
   Any unfair trade practice or restrictive trade practice has
    been adopted by any trader.
    The goods bought or agreed to be bought suffer from one
    or more defects.
    Services hired /availed or agreed to be hired /availed
    suffer from deficiencies in any respect.
    That a trader has charged for the goods or services
    mentioned in the complaint, a price in excess of the
    stipulated price.
    That goods or services which are hazardous to life and
    safety of the public are being offered to the public
Who can file a consumer complaint?

     A complaint can be filed by
    A consumer to whom goods are sold or delivered or
    agreed to
   be sold or delivered or such services provided or agreed
    to be provided.
    Voluntary Consumer Organization
    the Central Government;
    the State Governments or Union Territory
    Administration;
   one or more consumers , where there are
    numerous consumers having the same interest
When can a consumer complaint
             NOT be filed?

A CONSUMER COMPLAINT CANNOT BE FILED IF THE GOODS OR
  SERVICE ARE USED FOR COMMERCIAL PURPOSES I.E. IF THE
        P R O D U C T I S D I R E C T LY U S E D B Y T H E PA R T Y W I T H A N
I N T E N T I O N O F M A K I N G P R O F I T. B U T I F T H E P R O D U C T U S E D I S
    F O R S E L F E M P L O Y M E N T, T H E N I T I S N O T C O N S I D E R E D A S
  C O M M E R C I A L U S E E V E N I F I T I S D I R E C T LY I N V O LV E D I N T H E
                   P R O C E S S O F P R O F I T M A X I M I Z AT I O N .
   R A H U L T H E O W N E R O F H I G H H E E L S T R A N S P O R T C O M PA N Y
   BOUGHT A TRUCK FOR HIS BUSINESS FROM XETTY TRUCKS
LT D . H O W E V E R , W I T H I N F E W D AY S H I S T R U C K W O U L D S T O P I N
    M I D D L E O F T H E R O A D A N D O N C H E C K I N G H E F O U N D T H AT
  THERE IS SOME ISSUE WITH THE ENGINE. HE CANNOT FILE A
C O N S U M E R C O M P L AI N T B E C AU S E T H E T R U C K H E B O U G H T WAS
    FOR BUSINESS PURPOSES AND HENCE COMMERCIAL USE.
Consumer rights

    Consumer protection gives the following rights to
    the consumer-
   The right to be protected against the marketing of
    goods which are hazardous to life and property;
   The right to be informed about the
    quality, quantity, potency, purity, standard and price
    of goods so as to protect the consumer against unfair
    trade practices;
   The right to be assured, wherever possible access to
    variety of goods at competitive prices;
   The right to be heard
Consumer protection in India

   C O N S U M E R I S M I S S TI L L I N I TS I N FAN C Y I N O U R
 C O U N T R Y, T H A N K S T O T H E S E L L E R S M A R K E T A N D
 T H E G O V E R N M E N T M O N O P O LY I N M O S T S E R V I C E S .
     C O N S U M E R AW A R E N E S S I S L O W D U E T O T H E
    A PAT H Y A N D L A C K O F E D U C AT I O N A M O N G T H E
   MASSES. NO ONE H AS TOLD THEM ABOU T THEIR
     RIGHTS – TO BE INFORMED ABOU T PRODUCT
   Q U A L I T Y, P R I C E , P R O T E C T I O N A G A I N S T U N S A F E
    P R O D U C T S , A C C E S S T O VA R I E T Y O F G O O D S AT
    C O M P E T I T I V E P R I C E S , C O N S U M E R E D U C AT I O N
                                     ETC.

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22.3.2013

  • 1. When can I NOT file a consumer complaint?
  • 2. CONSUMER COMPLAINT IS FILED BY A C O N S U M E R E X P R E S S I N G H I S D I S S AT I S F A C T I O N WITH A PRODUCT OR SERVICE. IT IS AN I N F O R M A L C O M P L A I N T D I R E C T LY A D D R E S S E D T O A C O M PA N Y O R P U B L I C S E R V I C E P R O V I D E R .
  • 3. What is a consumer complaint? A consumer complaint is an allegation in writing made by the complainant that  Any unfair trade practice or restrictive trade practice has been adopted by any trader.  The goods bought or agreed to be bought suffer from one or more defects.  Services hired /availed or agreed to be hired /availed suffer from deficiencies in any respect.  That a trader has charged for the goods or services mentioned in the complaint, a price in excess of the stipulated price.  That goods or services which are hazardous to life and safety of the public are being offered to the public
  • 4. Who can file a consumer complaint? A complaint can be filed by  A consumer to whom goods are sold or delivered or agreed to  be sold or delivered or such services provided or agreed to be provided.  Voluntary Consumer Organization  the Central Government;  the State Governments or Union Territory Administration;  one or more consumers , where there are numerous consumers having the same interest
  • 5. When can a consumer complaint NOT be filed? A CONSUMER COMPLAINT CANNOT BE FILED IF THE GOODS OR SERVICE ARE USED FOR COMMERCIAL PURPOSES I.E. IF THE P R O D U C T I S D I R E C T LY U S E D B Y T H E PA R T Y W I T H A N I N T E N T I O N O F M A K I N G P R O F I T. B U T I F T H E P R O D U C T U S E D I S F O R S E L F E M P L O Y M E N T, T H E N I T I S N O T C O N S I D E R E D A S C O M M E R C I A L U S E E V E N I F I T I S D I R E C T LY I N V O LV E D I N T H E P R O C E S S O F P R O F I T M A X I M I Z AT I O N . R A H U L T H E O W N E R O F H I G H H E E L S T R A N S P O R T C O M PA N Y BOUGHT A TRUCK FOR HIS BUSINESS FROM XETTY TRUCKS LT D . H O W E V E R , W I T H I N F E W D AY S H I S T R U C K W O U L D S T O P I N M I D D L E O F T H E R O A D A N D O N C H E C K I N G H E F O U N D T H AT THERE IS SOME ISSUE WITH THE ENGINE. HE CANNOT FILE A C O N S U M E R C O M P L AI N T B E C AU S E T H E T R U C K H E B O U G H T WAS FOR BUSINESS PURPOSES AND HENCE COMMERCIAL USE.
  • 6. Consumer rights Consumer protection gives the following rights to the consumer-  The right to be protected against the marketing of goods which are hazardous to life and property;  The right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices;  The right to be assured, wherever possible access to variety of goods at competitive prices;  The right to be heard
  • 7. Consumer protection in India C O N S U M E R I S M I S S TI L L I N I TS I N FAN C Y I N O U R C O U N T R Y, T H A N K S T O T H E S E L L E R S M A R K E T A N D T H E G O V E R N M E N T M O N O P O LY I N M O S T S E R V I C E S . C O N S U M E R AW A R E N E S S I S L O W D U E T O T H E A PAT H Y A N D L A C K O F E D U C AT I O N A M O N G T H E MASSES. NO ONE H AS TOLD THEM ABOU T THEIR RIGHTS – TO BE INFORMED ABOU T PRODUCT Q U A L I T Y, P R I C E , P R O T E C T I O N A G A I N S T U N S A F E P R O D U C T S , A C C E S S T O VA R I E T Y O F G O O D S AT C O M P E T I T I V E P R I C E S , C O N S U M E R E D U C AT I O N ETC.