This is a presentation given at the 2008 ASAE Technology Conference in D.C. on January 31st.

1. Don’t Blame The Software: 5 Vital Considerations Before Changing Your AMS System Mike Wiley, President and CEO Chris Bonney, VP of Client Services January 31, 2008 Connecting Great Ideas and Great People

13. What Happens with Software and Process Sometimes

16. What Happens with Information Sometimes

17. The Goal

21. What Happens When The New Way Meets Sinatra Sometimes

25. Increase Membership Retention 1 Million $ is Revenue 10 Million $ in Revenue Before After Before After Mean Renewal Rate (ASAE 83% to 91%) 87% 91% 87% 91% Mean Non-Dues revenue % in addition to dues (ASAE) 50% 50% 50% 50% New members rate per year 13% 13% 13% 13% Dues $300 $300 $300 $300 Number of Members 2225 2225 22250 22250 Revenue from current members $871,088 $911,138 $8,710,875 $9,111,375 Revenue from new members $130,163 $130,163 $1,301,625 $1,301,625 Total Revenue from Membership $1,001,250 $1,041,300 $10,012,500 $10,413,000

28. What The Planning Phase Looks Like In Relation To Execution Sometimes Planning

29. Measure Twice – Cut Once

32. About Vanguard Technology Vanguard Technology Corporation has been providing technology solutions for associations since 1998. By combining our expertise in strategic consulting with effective project management, we help associations solve complex business issues and gain greater return on their IT investments. We have accomplished this by identifying our clients' needs, understanding their environment and then formulating solutions with measurable results. We believe strongly in our ability to create value for our clients. Working with the latest technologies, development tools and software, we create dynamic and solid solutions for our clients' business challenges. We have a proven methodology, which we use in all our projects regardless of size, in order to ease the project implementation process. www.vtcus.com