This document outlines a presentation about a course on personal conflict and crisis management (PSY205) at Thomas Nelson Community College. The course covers effective recognition and handling of personal and interpersonal conflicts, and management of issues like domestic violence, cross-cultural conflicts, and suicidal ideation. It applies concepts across disciplines like business, communications, and social sciences. The presentation discusses utilizing real-world examples and case studies, guest experts, and collaborative partnerships to promote skill development and address the college's mission. It also proposes future directions like customizing materials, an online version, and creating a conflict specialization.

1. Promoting and Enhancing the Student
Experience in a Personal Conflict
& Crisis Management
Course (PSY205)
Scott M. Debb
Linda Haugh
Thomas Nelson Community College
Hampton, VA

2. Presentation Outline
1. What is conflict case studies
2. Description and outline of course PSY205
3. Applicability across majors
4. Why focus on conflict and crisis management?
5. What has worked in the course so far
6. Future directions to take the course
7. Questions

3. Case 1: Domestic Violence
What issues are present in this conflict?
How can the conflict be de-escalated?
What lessons can be learned?
http://www.youtube.com/watch?v=AvBKlBhfgPc

4. Case 2: Cross-Cultural Issues
What are the cross-cultural implications?
Why might perceptual differences cause conflict?
Where can transformative approaches apply?
http://www.youtube.com/watch?v=h68UJaHvG_c

5. Case 3: Suicidal Ideation
What is the difference between conflict & crisis?
How can active listening and empathy help/hurt?
How can we promote wellness?
http://www.youtube.com/watch?v=KRxfTyNa24A

6. Description
Effective recognition and handling of personal
and interpersonal conflicts
Discusses cooperative roles of public
and private agencies
Management of family disturbances, child
abuse, rape, suicide, and related cases
Transferable to 4 year schools (200 level)
Application to local markets and demographics

7. Objectives & Outcomes
Define inter/intra personal conflict
Identify sources of conflict
Psychological aspects of managing conflict
Identify resources for conflict & crisis response

8. Cross-disciplinary Applicability
Business
Communications
Criminal Justice
Human Services
Nursing
Social Science

9. Heightening Awareness
Conflict Management
Conflict Analysis
Conflict Resolution
Increasingly important topics
Personal/Domestic/International applicability

10. Promoting Course PSY205
Utilize an existing VCCS course
Promote skill development that transcends careers
Highlight the need for conflict/crisis management
competence
Utilizing available grant funding
Building collaborative partnerships across institutions
Impart reflective & cross-cultural skill sets to student
Addressing the TNCC mission and vision

11. What’s Working So Far?
Real world relevance & examples
Case analysis
Cross-cultural considerations
Interactive assignments
Guest experts
Inter-institutional collaboration

12. Moving Forward
Promote course to new markets (e.g., local
business/government, military, community-
based agencies
Incorporation of guest speakers
Customized textbook
Online/hybrid version of course
Create conflict ‘Specialization’

13. Promoting and Enhancing the Student
Experience in a Personal Conflict
& Crisis Management
Course (PSY205)
Scott M. Debb
Linda Haugh
Thomas Nelson Community College
Hampton, VA