In 2008, NSW DET began the implementation of a Services Oriented Architecture (SOA) that supported a number of high profile initiatives including: Connected Classrooms; their deployment of SAP and the modernization of TAFE systems. Most recently, NSW DET has used their SOA infrastructure to enable the rollout of 260,000 laptop computers to students, eliminating tens of thousands of hours of effort and providing an improved service to their students. Attend this seminar to hear from Phil Sherwin, Chief Architect for DET, on how DET approached the establishment of an SOA, the success they realised and the lessons learnt so far.

1. TIBCO Breakfast Seminar Series Enabling Better Government Services Vincent Cotte (Director – Product Marketing APJ)

2. Agenda Introduction Today's landscape Case Study : NSW Department of Education Phil Sherwin – Enterprise Architect Enabling the digital education revolution

3. TIBCO maybe you already know us!

4. Landscape of government today

5. Government Initiatives we see in TIBCO Customers

6. Digital Education Revolution NSW Phil Sherwin Enterprise Architect Department of Education and Training

7. Introduction – Digital Education Revolution The Australian Government is investing $2.1 billion through the Fund, to provide for new or upgraded information and communications technology (ICT) for secondary schools with students in years 9 to 12. The aim of the Fund is to achieve a 1 to 1 computer to student ratio by 31 December 2011. The objective of the first three application based rounds of the Fund was to assist secondary schools with students in years 9 to 12 to move to a computer to student target ratio of 1 to 2. http://www.deewr.gov.au/Schooling/DigitalEducationRevolution/ComputerFund/Pages/NationalSecondarySchoolComputerFundOverview.aspx

8. Introduction DET NSW 2500+ State schools across NSW 745,000+ Students K-12 80,000+ Staff and teachers Year 9-12 Over 200,000 students 500+ High schools

9. Our Challenge

10. Challenge 1 April 2009 – Premier Nathan Rees today announced a $150 million contract to build up to 267,000 laptops for the state’s 200,000 senior secondary school students and 25,000 secondary teachers. Mr Rees said: “I want them in classrooms as soon as possible.” NSW public schools lead the nation in providing computer resources, giving our teachers and our young people the vital skills they need to help them succeed in our IT savvy world.

11. Challenge Key Objectives Low total cost of ownership Fast Implementation – 70,000 by Dec 2009 Optimised management and security of the device Device that is loved by the students

12. Challenge Roll out First Phase by Dec 2009 90,000 Devices Procurement 120 days EOI run for devices and Wireless solution for schools RFP Process completed Selected Lenovo S10e Notebook Select IBM to supply Wireless infrastructure

13. Solution Architecture

14. Solution Architecture DET has an ESB capability SOA architecture understood Key common services available Central Active Directory Central Enrolment system Single Sign on services Identity management environment Enterprise Portal Delegation service for access control

15. Device Lenovo S10e Microsoft Windows 7 Adobe creative suite Open Source solutions iTunes Filtering Tracking

16. Overview – Leveraging Capability

17. Solution Commissioning devices – Key to success Integrated Resource Management Environment Device commissioning, allocation Device tracking, status, broken, stolen Security Integrated with DET services Directory Student management system Help desk Robust and self healing Integrated reporting

19. Central student Db

20. Wide area network

22. Solution Implementation - Commissioning Commissioning Prerequisites Student gets parent to sign charter Lenovo send manifest to DET RMU used to tick of each student against serial No. Self service User initiates, unpacked, plugged in, enter Username/Password Device builds and sends message to the ESB ESB coordinates backend services and populates directory, and databases Delegated Admin User logs on to RMU Uses delegated commissioning Commissions for Pool device

23. Implementation

24. Implementation Cooperative development teams Desktop image build scripts Resource Management utility Integration team (Competency centre) TIBCO support Very Agile development Process Scenario/Use case driven SOA architecture, loosely coupled services Defined interfaces

25. Implementation Student Unpacks device Plug in, switch on, enter username/password Rebuild process commences End of process message to ESB ESB processes details Updates management Db Updates Directory Updates user and computer objects Capable of 1000’s messages/hour

26. Design Laptop State Transition

27. Detail Sequences

28. TIBCO ActiveMatrix BusinessWorks Message Services

29. TIBCO ActiveMatrix Enterprise Service Bus Mediation Services

30. Implementation Completed in timeframe Testing iterations during development cycle eliminated numerous issues Commissioning accepted by users Failure rates < 1% Self healing service provides background fixes Current rates achieved > 1,200 devices / day

31. Lessons Learned

32. Lessons Learnt Co Operative teams Worked well once a PM allocated to manage Well defined roles required Knowledge sharing essential Sharing the same goal Development Process Agile design process worked well Integration boundaries need focus and agreement Continual testing aided quality

33. Benefits Time to procure a laptop reduced by 85% thanks to self service model Based on manual process estimations (2 hrs to 15 mins) Integration competency implemented as part of project Central knowledge management centre is key to DET gaining continued rollout benefits Automates exception management Project implementation was greatly reduced due to the service oriented approach and parallelisation of development 4-6 weeks development time

34. Wrap Up Integration made easy using ESB technology Essential to leverage from existing services Solution worked well for this challenge Continuing development and usage of ESB Integration and competency centre techniques now established in ITD Happy customers http://www.youtube.com/watch?v=5-T71zmupiA

35. TIBCO Breakfast Seminar Series Enabling Better Government Services

36. Platform characteristics TIBCO Government customers value

37. Thank-you for Attending Next event – Lunch and Learn (Securing your SOA – October) Feedback forms Gift at registration desk when you hand your form in Are your contact details correct? Any suggestions or comments are appreciated. Presentations will be sent out by Email this week Government Whitepaper and Aged Care case study available if you are interested. Next TIBCO User Group – Mid November Any questions or if you want further information Contact Melissa - msmelt@tibco.com - 02 9458 2148