1. Before we begin… Like it or not… Like it or not we live in interesting times - Robert F. Kennedy - Day of Affirmation Address - (6 June 1966) …we live in the information age and Social Media is changing the way we live!

2. Twitter? Social Media?

4. What is Twitter?

5. ABCs of Twitter Tweet Following/Followers @mentions @replies ReTweets (RTs) @DMs Twitter Search Hashtags URLs Favorites Lists Trending topics Twitter Clients

6. ABCs of Twitter Sign Up Chooser your username wisely. Upload a picture. Add a more info URL to your profile. Add a one line bio. Don’t protect your tweets.

7. Why use Twitter? Use Twitter to connect with customers in real-time. Respond to customer inquiries. Share news about your products. Tweet How-to videos/Tips and Tricks. eSeminar invitations and Recordings. Bring communities together. Share lessons learned about products from customers. Teasers for upcoming projects. Learn from other tweeps. People will reply to your posts – build a network of interest.

8. Why use Twitter? Twitter is the perfect platform for you to become an Information Facilitator. Twitter gets you closer to your end-users. Twitter gives you unbiased feedback about your products and services. Twitter enables you to follow conferences without being there. Twitter enables you to drive traffic to your documentation. Twitter is an essential business tool. Twitter enables you to discover new information. Twitter is Simple: Anyone can follow me and I can follow anyone else. Twitter continues to evolve.

9. CiscoDCDocs

10. Thank You!