1. VMware VDI TCO Framework as per
inputs from IDC Study
VFM Systems & Services (P) Ltd.

2. Primary Drivers for Hosted Virtual Desktop Adoption
Primary Drivers for Hosted Virtual Desktop Adoption
Desktop infrastructure simplification • Device simplification and/or consolidation
CapEx reduction • Speed new deployments, new apps, new
employee provisioning
• Simplified desk-side support
OpEx Reduction • Simplified lifecycle management
• Power cost
Ease and speed of OS/app deployments • Windows 7 migration
• Control assets outside corporate
Security perimeter (“off-shoring”)
• Device, data security and control
New Initiatives • Bring your own PC

3. Business Value Drivers
Business Value Drivers
Quantifiable Qualifiable
PC Replacement Savings Improved Data and Endpoint Security
IT support cost savings from fewer Improved User Experience
problems and faster resolution
Improved worker productivity due to Better Business Continuity and Disaster
reduced PC downtime and greater Recovery
desktop mobility
Electricity savings from Thin Client Enhanced Business Agility, e.g. more
efficient outsourcing projects
Greater IT staff efficiency due to faster Ability to spend more time on strategic
Move/Add/Delete projects

4. The TCO Equation
The TCO Equation

5. Cost of Enterprise Desktop Management – Capital Expense
Cost of Enterprise Desktop Management – Capital Expense
What is the average acquisition cost?
Estimated at 1000$ for a PC with Monitor and Three Years Onsite Support Warranty

6. Cost of Enterprise Desktop Management – Operational Expense
Cost of Enterprise Desktop Management – Operational Expense
Procure
 Hardware/SW configuration
 User administration (Move/Add/Change)
 Desktop imaging/reimaging
 Patching, upgrading OS/applications
Retire Image
 Application testing & provisioning
 Packaging and deploying applications
Manage
 Access/data security management
 Help desk support
Secure Test
Deploy

7. Cost of Enterprise Desktop Management – Operational Expense
Cost of Enterprise Desktop Management – Operational Expense
OPEX Administration
• Average burdened salary : $70K
• Admin User ratio : 1: 200
• Cost per user : $350
Install/Config/Deploy
• Time spent per user (min): 160
• Cost per user: $90
IT Cost (Helpdesk)
• Helpdesk (190min/user/yr) : $105
• Desk side (60min/user/yr) : $75
• Total Cost per user: $180
Annual cost per user: $350+$90+$180 = $620
Source: IDC – Quantifying Business Value of VMware View, June 2011

8. Cost of Enterprise Desktop Management – Indirect Cost
Cost of Enterprise Desktop Management – Indirect Cost
Indirect Cost
• Downtime cost (loss time 5.9 hr) :$145
• Helpdesk cost (loss time – 5.3hr) :$130
• Security cost (loss time – 1.8hr) :$45
• Start-up cost (2 hr, 4 yr refresh) :$20
Annual productivity cost: $145+$130+$45+$20 = $340
Source: IDC – Quantifying Business Value of VMware View, June 2011

9. Enterprise Desktop – Cost of acquisition &1 year management
CapEx OpEx Indirect Cost First Year Cost
Device IT Support Productivity Cost $1960
$1000 $620 $340
Source: IDC – Quantifying Business Value of VMware View, June 2011

10. Enterprise Desktop – TOTAL COST OF OWNERSHIP
Average Useful Life : 4 years
Capital Expense : $1000 (one time)
Operational Expense : $2480 (over useful life of 4
years)
Productivity Cost : $1360 (over useful life of 4
years)
Total Cost of Ownership : $4840 (over useful life of 4
years)
$1 spent on Hardware, requires $3.8 more to support it!

11. VMware View – Infrastructure Components
VMware View – Infrastructure Components
Microsoft Thin/Zero
Server VDA License Client
Storage View Repurposed
License PC

12. VMware View – Infrastructure Cost per User
VMware View – Infrastructure Cost per User
User Type % of Users VM Density
Dual CPU/Quad Core
Average VM per core = 10 Power User 10% 6
Server cost per VM ~ $75 Knowledge
Worker 60% 10
Server Task Worker 30% 12
Avg Image Size = 20GB User Type IOPS R/W ratio
User data = 5GB Power User 12 80%
Linked Clone = 70% Knowledge
Storage Storage cost per VM ~ $75 Worker 8 80%
Task Worker 5 80%

13. VMware View – Infrastructure Cost per User
VMware View – Infrastructure Cost per User
VMware View Premier (List) : $250
VMware View Enterprise (List) : $150
View
License
If under Software Assurance : $0
Microsoft VDA License (List) : $100
Microsoft
VDA License
If purchased : $250
Repurpose existing PC : $25
Thin/Zero
Client

14. VMware View – Operational Expense
VMware View – Operational Expense
IT Cost (Administration)
OPEX
• Average Salary : $70K
• Admin User ratio : 1: 400
• Cost per user : $175
IT Cost (Install/Config/Deploy)
• Time spent per user (min): 50
• Cost per user: $25
IT Cost (Helpdesk)
• Helpdesk: (141min/yr) $80
• Desk side: (8 min/yr) $10
• Total cost per user: $90
Annual cost per user: $175+$25+$90 = $290
Source: IDC – Quantifying Business Value of VMware View, June 2011

15. VMware View – Indirect Cost
Indirect Cost
• Downtime cost (loss time 1.9 hr) :$45
• Helpdesk cost (loss time – 1.3hr) :$30
• Security cost (loss time – 1.2hr) :$30
• Start-up cost (2 hr, 4 yr refresh) :$5
Productivity cost: $45+$30+$30+$5 = $110
Source: IDC – Quantifying Business Value of VMware View, June 2011

16. VMware View – Cost of acquisition &1 year
management
CAPEX Total Cost of
OPEX Indirect Cost Ownership
HW/Software IT Support Productivity Cost $1200
$800 $290 $110
Source: IDC – Quantifying Business Value of VMware View, June 2011

17. VMware View – TOTAL COST OF OW NERSHIP
VMware View – TOTAL COST OF OWNERSHIP
Average Useful Life : 4
years
Capital Expense : $1250 (includes VDA, View S&S license )
Operational Expense : $1160 (over useful life of 4
years)
Productivity Cost : $440 (over useful life of 4
years)
Total Cost of Ownership : $2850 (over useful life of 4
years)
$1 spent on Hardware, requires $1.3 to support it

18. 4 Year TCO Comparison (Traditional Desktop vs. VMware View
4 Year TCO Comparison (Traditional Desktop vs. VMware View
Source: IDC – Quantifying Business Value of VMware View, June 2011
Save $500/PC annually

19. Cost Savings on W indows 7 Migration
Cost Savings on Windows 7 Migration
 Desktop Environment
 Number of desktops : 5000
 OS migration : Windows XP to Windows 7
 Average cost of new PC : $1000
 Application Environment
 Total number of packaged application : 200
 Total number of custom application : 50
 Average number applications per PC : 20

20. Impact of VMware View on W indows 7 Migration
Impact of VMware View on Windows 7 Migration
Audit/Assess
~35% saving
Manage
Manage
50% saving
Install
OS/App/Drivers
60% Saving

21. Savings Data from VMware View Customers
Impact of View on Help Desk/Service Desk cost
Based on the IDC whitepaper “Quantifying the Business Benefits of VMware View”,
VMware View customers are able to realize an average savings of 57% in overall
helpdesk cost.
Includes both centralized and „desk-side‟ or dispatched support
Impact on Helpdesk/Service Desk Without View With View
Average time spent per user/year 190 Min. 141 Min.
(Centralized Support)
Average time spent per user/year 60 Min. 8 Min.
(Desk-side Support)
Average number of service 1200 600
calls/month- Drenthe College

22. Savings Data from VMware View Customers
 Impact of VMware View on software deployment cost
Per IDC, VMware View customers on, average, were able lower application
deployment/patch/upgrade efforts by 78% when compared to traditional desktops
University of Toledo Without View With View
Average time spent per user/year 240 Min. 30 Min.
(App deployment/patch/upgrade)
Failure Rate when Upgrading Applications 3%-5% 0%.
 Impact of VMware View on desktop imaging/reimaging cost
Desktop image corruption can create disruption (employee productivity and increased demand on IT resources).
With VMware View, IT can easily deliver a pristine „Golden Image‟ to the users in a very short period of time.
Huntsville Hospital Without View With View
Average Desktop reimaging effort 120 Min. 5 Min.

23. Savings Data from VMware View Customers
Impact of VMware View on desktop
deployment/provisioning cost
With VMware View, IT can effectively troubleshoot remote desktops, and easily deliver a pristine
desktop to any user, anywhere within minutes.
Impact on PC Deployment - iQor Without View With View
Average time required to deploy a PC 8 Hours 8 Min.
 Impact of VMware View on desktop administration cost
Standardization of images minimizes one-off troubleshooting and out of cycle maintenance,
patching and upgrades.
Impact on Desktop Administration- Without View With View
NEC
Average time spent per PC 45 Min 15 Min.
Yearly maintenance cost per PC- $266 $100
Chino ISD

24. Savings Data from VMware View Customers
Impact of View on Desktop Administration, Down-Time Reduction
Impact on Desktop Administration Without View With View
(Reported by VMware Customers)
Desktop Administrator vs. User ratio- 1:166(Average) 1:350 (Average)
University of Toledo
Impact on User Productivity/Downtime Without View With View
Average downtime reported per user/year 3.92 hrs. 1.27 hrs.
Impact on User Productivity Without View With View
Average Log-in Time per user for 8 year 14 minutes 60 seconds
old workstation- Hopwood Hall College
 By decreasing log on times by 5 minutes, Manchester Essex School District was able to increase teaching time
by 90 hours per teacher, per school, per year.

25. Savings Data from VMware View Customers
Impact of View with Zero/Thin Clients on Energy Consumption
Impact on Energy Consumption With View
Average Energy Consumption Reduction 58% less energy
consumption (Average)
 Based on data provided by VMware View customers
– View in production environment for >1 year

26. For your attention and time.
Questions?
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