Get a FREE performance management kit and access to all of Victor's full videos at: www.lifecycle-performance-pros.com This presentation discusses the differences between scorecards and dashboards, when and how to use each, balanced scorecard perspectives, the dashboard/scorecard implementation process, strategy maps, and much more.

1. Developing Scorecards and
Dashboards

2. Scorecards vs. Dashboards
Scorecards illustrate
performance data over a period
of time.
Dashboards are a series of
graphs, charts, gauges and
other visual indicators that
illustrate performance in real
time.
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3. 2 Main Elements of Scorecards &
Dashboards
Display Manager - A small configuration program
used to select the display’s parameters such as captions,
type of chart or graph, minimum/maximum values, data
source, color codes and others.
Data Manager - A small configuration program used to
select the display’s parameters such as captions, type of
chart or graph, minimum/maximum values, data source,
color codes and others.
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4. 4 Characteristics of Scorecards…
Executive View
Object Oriented
Measurement
Stop Light Indicators
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5. The Balanced Scorecard
Four Perspectives:
• Financial
• Internal Business Processes
• Learning and Growth
• Customer
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6. Balanced Scorecard Elements
Financial
To succeed
financially,
what should
we accomplish
for our
stakeholders
Customer Internal Business
Vision and
Processes
Strategy
To achieve our
To satisfy
vision, how
customers,
should we
appear to our
Learning and what processes
should we excel
customers Growth at
To achieve our
vision, how
will we sustain
our ability to
change and
improve
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7. Dashboards
Dashboards are a series of visual
indicators that illustrate performance
in real time
Dashboards often represent timely
information
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8. Dashboard Characteristics
• Actionable Indicators
• Lead Indicators
• Alerts and Thresholds
• Easily Accessible
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9. Scorecard/Dashboard
Implementation Process
Create
Enterprise Link via Customize
Provide
Generate Automatic
Role-Based Ensure
Performance Strategy Scorecard Feedback Alerts
Planning Map Dashboards Scalability
Loops
Scorecard Process
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10. Scorecard/Dashboard
Implementation Process
Enterprise
Link via
Create
Customize
Generate Provide
Performance
Strategy Scorecard
Automatic
Feedback
Role-Based
Alerts
Ensure
Map Dashboards Scalability
Planning Loops
Scorecard Process
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11. Scorecard/Dashboard
Implementation Process
Link via Create
Customize
Enterprise
Strategy
Performance
Planning
Generate
Scorecard
Automatic
Feedback
Role-Based
Dashboards
Provide
Alerts
Ensure
Scalability
Map Loops
Scorecard Process
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12. Linking Through Strategy Maps
Strategy Map Adaptation from Robert S. Kaplan and David P. Norton
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13. Scorecard/Dashboard
Implementation Process
Enterprise Generate
Link via
Create
Automatic
Customize
Provide Ensure
Performance Strategy Role-Based
Map Scorecard
Planning
Feedback Dashboards Alerts Scalability
Loops
Scorecard Process
FREE Performance Management Kit at www.performance-success.com

14. Scorecard/Dashboard
Implementation Process
Create
Enterprise Link via
GenerateAutomaticCustomize
Role-Based
Provide Ensure
Performance Strategy
Alerts
Planning Map
Scorecard
FeedbackDashboards Scalability
Loops
Scorecard Process
FREE Performance Management Kit at www.performance-success.com

15. Scorecard/Dashboard
Implementation Process
Link via
Create Customize
Enterprise Generate Automatic Provide
Performance
Planning
Strategy Scorecard FeedbackRole-Based
Alerts
Ensure
Scalability
Map Loops
Dashboards
Scorecard Process
FREE Performance Management Kit at www.performance-success.com

16. Scorecard/Dashboard
Implementation Process
Enterprise Link via
Generate
Create
Automatic
Customize
Role-Based
Provide Ensure
Performance Strategy
Planning Map
Scorecard Feedback
Loops
Dashboards
AlertsScalability
Scorecard Process
FREE Performance Management Kit at www.performance-success.com

17. Scorecard/Dashboard
Implementation Process
Create
Link via
Enterprise
Performance Strategy
Generate
Scorecard
Automatic
Feedback
Customize
Role-Based Ensure
Provide
Alerts
Dashboards
Scalability
Planning Map Loops
Scorecard Process
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18. 4 Easy Steps to Implementing a
Dashboard/Scorecard (Step 1)
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19. 4 Easy Steps to Implementing a
Dashboard/Scorecard (Step 2)
First, year to year growth
percentage is calculated using
the formula =(D5-C5)/C5 in
cell E5, copying the formula to
cells E6 - E11, and formatting
the cells to percentage.
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20. 4 Easy Steps to Implementing a
Dashboard/Scorecard (Step 3)
Type the following formula in cell F5 and copy it to cells F6 to F11:
=IF(E5>0,CONCATENATE(FIXED(E5*100,2,TRUE),"%",REPT(" ",10-
LEN(FIXED(E5*100,2,TRUE))),"▲"), IF(E5<0,
CONCATENATE(FIXED(E5*100,2,TRUE),"%",REPT(" ",10-
LEN(FIXED(E5*100,2,TRUE))),"▼"),CONCATENATE(FIXED(E5*100,2,TRUE),
"%",REPT(" ",9-LEN(FIXED(E5*100,2,TRUE))),"◄►") ))
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21. 4 Easy Steps to Implementing a
Dashboard/Scorecard (Step 4)
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