Vigilix Company Overview

1. Vigilix – VAST
Application
Support
Tool

2. Vigilix is the leading provider POS specific
support solutions solutions focused on the point
of sale market.
 Located in Greenville, SC
 Available to the POS market since 2004
 Original marketed in conjunction with ScanSource as
Virtual Technician
 Only sell through POS IVSs and/or Dealers
 13,000+ POS systems being support by POS Help
Desk using Vigilix

3.  VAST provides these capabilities:
 PCI validated Monitoring:
 Hardware
 Voltage
 Temperature
 Windows operating system
 RAM, Disk Space, CPU Utilization, AV Updates, etc.
 POS specific templates
 PCI validated Remote Support
 Offsite backup for disaster recovery
 Data Collection
 Deploy, configure and manage other applications.
 Rebranding

4.  Software as a Service Delivery
 No additional hardware required
 Browser based access to Vigilix portal
 Hosted in a World Class Data Center
 SAS 70 Type II Certified
 Biometrics for security
 Redundant power supply
 Redundant Internet connectivity

5. VAST AGENT
Data Collection- Information on Windows, Credit Card
Drivers, POS, Hardware
Monitoring / Alerting
Basic Monitoring – PCI Validated
Hardware, RAM, Disk Space, CPU info, Windows
updates, AV updates, IP changes, etc.
POS Monitoring – PCI Validated
Credit Cards Failing to process, End of the day processes,
Date increment failures, etc.
Remote Access – PCI validated
Two Factor Authentication
Offsite Backup
3RD Party Application Deployment and
Monitoring
Business Alerts
WWW.Vigilix.com

7. Issue Result Impact
•Delay in receiving payments
Credit Cards failing to •Higher transaction rates
Failure to transact for
batch / settle
deposits •Potential of credit card
dispute
Credit Card Demo Actual Transactions do not
Lost revenue
Mode occur
Antivirus Software Most recent virus signatures •System down due to Virus
Update Failure fail to load •PCI Compliance Issues
•Lost data
Backup and archiving Failure for backup process
•Cost and time to recover lost
failures to initiate or run
information
Applications lock / backups
Low Disk Space will not run or corrupt back System Lock up or Slowness
up
System conflicts could keep
Changes in software System errors, failures or lock
a POS application from
environment ups
running / transacting

8.  Increase System Uptime During Operational Hours
 Productivity Efficiency Gains vs. Cost Reactive
Interruptions
 Faster Table Turns
 Quicker Order Processing
 Providing System Reliability
 Pinpoint Issues Quickly & Offer Proactive Response
 Quick Resolution Delivery via Secure Methods
(during regular or off hours)
 Protect the Customer Experience

9.  Dashboard Interface
 Enterprise to Site Level
 Integration with Help Desk ticketing systems
(Clarify, Heat, etc.)
 Flexible Alerting per site
 Level 1 Auto Corrective Actions
 Integrated Remote Control
 Offsite Backup
 Flexible Deployment Options

10. INDEPENDENT
SOFTWARE VENDORS REGIONAL DEALERS
 MICROS  POSTEC
 Hospitality Solutions  North Country Business
International Systems
 Squirrel  MICROS Retail Systems
 Retail Pro Inc
 Heartland Payment  Custom Business
Systems Solutions
 LOC  Digital Cash Register
Solutions

11. Bradley J. Smith
VP Sales & Marketing
Bradley.Smith@Vigilix.com
866.576.2839 x 14
WWW.Vigilix.com