Technically Sophisticated Professional with nearly 9+ years of industry work experience in the field of VideoConferencing Technology, Systems Integration, administration, Specialization in handling and managing the IT infrastructure and projects right from designing and actual implementation. Specialties: Video Conferencing, IT Infrastructure, Project Management Certifications- ITIL V3 CVE CTI Crestron DMC-D 4K Crestron DMC-E Extron school of AV integration

1. VIKAS SHARMA
(M) +91-9999331145 E-Mail: vikasvashisth@gmail.com
Seeking assignments in UNIFIED COMMUNICATION DOMAIN & AV PROJECT MANAGEMENT with a growth oriented
organization, where I can effectively utilize the technical and managerial skills that I have gained over the years.
AN OVERVIEW
• Technically Sophisticated Professional with nearly 9 years of work experience in the field of Audio Video
Systems Integration, Administration, Specialization in handling/Managing AV infrastructure and AV projects
right from designing to the actual implementation.
• Currently associated with Adobe Systems India Private Ltd. as Sr. Systems Administrator
• Proficient in Solution Design, Implementation, Support of AV/VC infrastructure projects
• Planning and implementing new ideas of video conferencing infrastructure.
• Highly experienced in all types of Videoconferencing related equipment like POLYCOM, Cisco, Tandberg and
Life size etc.
• Managing conferencing infrastructure and day to day operations.
• Proficient in installation, configuration & Maintenance of Video Conferencing endpoints, Bridges (MCU),
gatekeeper (CMA) and Getaways like POLYCOM RMX, Codian etc.
• Software up-gradation of various type of Video Conferencing related products.
• Ability to understand various audio, Video and Network Protocols (H.263, H.264, H.323 etc.)
• Standardization and simplification of the audio video infrastructure.
• Documentation on troubleshooting support, network infrastructure and maintenance procedures.
• Excellent communication and interpersonal skills with abilities in troubleshooting and resolving complex
issues.
EDUCATION
 ITIL Foundation V3 Certified
 Crestron DMC-D 4K Certified
 Crestron DMC-E 4K Certified
 PCVE (Polycom Certified Video Conferencing Engineer)
 Extron — Certified Extron AV Associate
 M.C.A. (Masters of Computer Application) from Krishna Institute of Engineering & Technology Ghaziabad
(Affiliated UPTU) in 2005 secured 75% marks.
ORGANISATIONAL SCAN
June’10: Adobe Systems India Private Ltd., Noida as Sr. Systems Administrator – IT
Jan’10 - June’10: Focus Softek Private Ltd., Bangalore as Sr. Engineer-Video Conferencing and Network Ops
Jan’08 - Jan’10: Tulip telecom Ltd., Delhi as Tech. Consultant resident at National informatics Centre (NIC)
Jan’07 - Jan’08: PCS Technology Ltd., Delhi as FMS Engineer resident at National informatics Centre (NIC)
Jan’06 - Jan’07: HCL Info Systems, Noida as Programmer resident at National informatics Centre (NIC)
PROJECT OVERVIEW
Adobe Sydney New office
Adobe Noida New Campus
Singapore and Tokyo AV refresh

2. I was involved in Design, implementation and commissioning all of the conference rooms at Adobe's new offices
in Sydney, Noida, and Tokyo. Tasks also included upgrading systems where appropriate and QA checking all of
the conference rooms, working with vendors on any issues. Helped to ensure a 100% day 1 service availability.
 EVCS: NIC-Executive Video Conferencing System, Being part of project team we had deployed nearly 400
POLYCOM Executive V-700 VC System over NICNET (IP Network). The Aim is of this project is to bring out the
point to point and multipoint video conferencing facility to the desk of Secretaries, Chief Secretaries, CPMG’s,
DGP(Deputy General of police) and senior executive of government of India. The Inauguration of first phase
was done by Cabinet Secretary on dated 25/08/2009.
 NKN: April 10, 2009 Indian President, Pratibha Devisingh Patil in New Delhi, inaugurated the initial phase of the
National Knowledge Network. The project aims at improving access to knowledge by inter connecting all
knowledge and research institutions in the country over the video conferencing and high speed broadband. For
India to become a significant research and development hub, it has to become part of this wave of collaboration
and co-creation. The NKN is a step at attaining this objective.
SIGNIFICANT HIGHLIGHTS
• As a member of IT Conferencing Team, responsible for Design, implementations, commissioning of
company’s new rooms.
• Responsible for project management for new Audio Visual deployments and upgrades in India and APAC
region.
• Day to day operations, Maintenance and support of Adobe's conferencing infrastructure in India and the
Asia Pacific region. The tasks also includes managing large multisite meetings, town halls, brown bags and
other events etc.
• Project management and facilities related tasks for worldwide conference rooms, this includes working with
vendors, architects, and design contractors
• Responsible for developing A/V upgrade plans for the existing site and execute and deliver them every
quarter as per master plan.
• Responsible for Conference support issues, managing Conferencing solutions P1 outages, coordination of
planned and un-planned power outages, conferencing operations back end support of large meetings and
events, hardware RMA and conference room offline coordination with customers.
• Managing the high end conferencing equipment while working closely with vendors and facilities to achieve
uptime.
• Responsible for performing preventative maintenance on conferencing systems, upgrading software within
the Adobe conferencing environment, performing application roll-outs, and writing self-help documentation.
• Applying my excellent troubleshooting skills and my ability to diagnose and resolve issues and recognize
priority issues and escalate them accordingly.
• Supporting Audio video and web conferencing infrastructure globally from remote.
• Installation, configuration, and new deployments of video bridges POLYCOM RMX, gatekeeper CMA/DMA
and end points like POLYCOM HDX/RPG and Cisco MX and DX series
• Vendor Management- closely working with vendors and facilities to achieve high uptime.
• Troubleshooting to diagnose and resolve the issue related to the network connectivity and loses in audio
video quality during the live meetings.
• Testing of new video products and technically approving them.
• Was responsible for maintaining video conferencing Booking Systems and developing a web based
monitoring toll for all VC studios across NIC centers.
PERSONAL DETAILS
Date of Birth: 28/03/1983
Residential Address: H. No. 358/20, Shanti Nagar, Near Ganga Apartments, Gurgaon
Father’s Name: Shri Rampal Sharma
Sex/ Marital Status: Male/Single
Language Known: Hindi/English

3. (Vikas Sharma)