2. Rx Focus… 28 Years in the Marketplace Established in 1981 Mike Teichert – President Colin O’Neill - CEO
3. Rx Focus…overview Service Consolidation - Single Source Vendor Software & Technology Investments Commitment to Training and Employee Industry Certifications Management Structure Guiding Standards Customer Service Standard of Response
4. Service Consolidation - Single Source Vendor… Weekly Grounds Management 21 General GM Crews Mow, Trim, Blow Bed Weed Control Shrub Pruning Spring/Fall Cleanup 4
5. Single Source Vendor… Irrigation Service/Installation 7 Irrigation Maintenance/Install crews Spring Start Up Winterization Monthly Service Checks New System Installation System Renovation/Repairs
6. Single Source Vendor… Fertilization & Herbicide Application – Turf Management 4 Chemical Technicians Fertilizer Application Herbicide Application
7. Single Source Vendor… Annual Flower Installation & Maintenance Dedicated Gardener Spring Annual Installations Summer Annual Installations Fall Annual Installations Pot Arrangements/Custom Holiday Decor
8. Single Source Vendor… Snow & Ice Management Snow Plowing Snow Hauling off Site Bulk Salt Application (Lots & Drives) Ice Melt Application (Walks) Slush Plowing Email Broadcast Manage over 300 sites
9. 2. Software Technology Laptop & PDA Detailed Aerial Maps Proposal System Presents Clear and Concise Information Outlines Quantities & Amounts Integration of Picture with Quote capabilities Examples……
15. ACC PAC Accounting Software Customized accounting Software Custom Job Cost Module Custom Reporting; provides necessary information to make key decisions Profit analysis Work Order Module Reports open work to be completed by category and date
19. Trained and Certified Employees Ongoing Commitments for Continuing Education Employee Opportunity for advancement Davey Tree Institute Graduates x 40 Dale Carnegie Graduates x 8 Irrigation Certification x 3 MNLA & PLANET Testing & Certification x 4 Bachelors/Associates Degree in Horticulture or related x 8
20. Schedule of Events Provides timing information for schedule service events X – Contracted Service X – Recommended Service X – Highly Recommended Service
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23. Guiding Standards… Thorough and detailed property maintenance Trained and uniformed crew members Regular site inspections with your account manager Prompt response to all your needs and concerns Compliance with OSHA, all state and federal laws
24. Guiding Standards… Value innovation; Engineer solutions creating the best value, treat your money like it is our own; We only recommend services we feel you need No Surprises; eliminate surprises; invoices, general problems, damage. Most surprises are not good surprises. No Excuses; we make it a policy to not make excuses for our mistakes. We WILL make mistakes, however we will correct the mistake and take action to minimize a repeat of the same mistake.
