Protect IBM Software Investment
•Télécharger en tant que PPT, PDF•
1 j'aime•787 vues
Subscription and Support IBM Smarter Cities
Recommandé
Recommandé
Contenu connexe
Tendances
Tendances (20)
Similaire à Protect IBM Software Investment
Similaire à Protect IBM Software Investment (20)
Plus de Vincent Bellamy
Plus de Vincent Bellamy (10)
Dernier
Dernier (20)
Protect IBM Software Investment
- 1. 1 © 2013 IBM Corporation IBM Software Subscription and Support November 2013 Protect IBM Software, IBM Industry Solutions, ECM, EMM, Smarter Cities and Smarter Commerce investment
- 2. 2 © 2013 IBM Corporation Industry Solution StrategiesIndustry Solution Strategies Key Offerings: Smarter Cities (IBM i2 | Cúram) Smarter Commerce • EMM (Unica | DemandTec | TeaLeaf) • B2B Commerce (Sterling Commerce | Emptoris) • B2C Commerce (WebSphere Commerce) Smarter Content (Case Foundation, Content Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services) Key Offerings: Smarter Cities (IBM i2 | Cúram) Smarter Commerce • EMM (Unica | DemandTec | TeaLeaf) • B2B Commerce (Sterling Commerce | Emptoris) • B2C Commerce (WebSphere Commerce) Smarter Content (Case Foundation, Content Analytics, Collector, Manager, DataCap, FileNet, Image Manager, Image Services) Client Success CommunityClient Success Community Industry SolutionsIndustry Solutions Industry Solutions – Talking Points
- 3. 3 © 2013 IBM Corporation New Markets…. New Solutions Source: 1H11 IBM Market Insights Smarter Commerce Smarter Commerce is a smarter way for companies to buy, sell, and market their products, by integrating operations and enhancing interactions through community, collaboration, process, and analytics - all within an industry context. Smarter Cities, Financial Operations Smarter cities today are using technology to enable new models for leadership that can help drive sustainable economic growth. Anticipating problems to resolve them proactively Industry Solutions – New markets and New Solutions Smarter Content Enterprise Content Management helps organizations manage unstructured information and automate the business processes that consume this information.
- 4. 4 © 2013 IBM Corporation GovernChief Sourcing Procuremen t Officer Chief Informatio n Officer Chief Marketing Officer (CMO) Mayor Chief of Police Head of Social Programs Target Clients Chief Legal Officer Target Industry Segments Banking RetailIntegrate d Care Energy & Water Transportati on Public Safety Urban Planning Entering New Markets and Reaching New Buyers Smarter Cities Smarter Content Smarter Commerce New! Smarter Care New! Financial Crimes Communication s
- 5. 5 © 2013 IBM Corporation Planning and management Human services Infrastructure Energy and water Environment TransportationEducation Healthcare Social programs Public safety Government and agency administration Smarter buildings and urban planning Industry Solutions—Smarter Cities IBM i2 | Cúram
- 6. 6 © 2013 IBM Corporation Product updates and new offerings Analyst’s Notebook, Premium, SDK 8.9.3 Intelligence Analysis platform 3.0.3 Fraud Intelligence Analysis 1.0.5 (new solution offering) Intelligent Law Enforcement 1.0 (new solution offering) Key products IBM i2 Analyst Notebook IBM i2 iBase | iBridge IBM COPLINK Industry Solutions—Smarter Cities: i2 Enriching the IBM intelligence analysis portfolio for Smarter Cities Benefits Law enforcement is often at the top of city expenditures A study conducted by the police department of a major US city showed that its use of IBM i2 COPLINK was equivalent to adding 109 sworn officers IBM i2 provides solutions in public safety with enhanced crime prevention and investigation applications, leveraging more powerful analytics from a broader data set.
- 7. 7 © 2013 IBM Corporation Industry Solutions—Smarter Cities: i2—What’s next? PRE-ACQUISITION: Entry-level products High volume/lower value Product-level value proposition Point sale Desktop/workstation focused 2012: IBM i2 solutions Low volume/high value Solution-level value proposition Sector-focused GTM activities Enterprise solution 2013: Smarter Cities Aspirational message for city leaders, officials and C-level execs Transformational projects IBM integrations Existing Products: Analyst’s Notebook Analyst’s Notebook Premium Intelligence Analysis Platform COPLINK iBase and IntelliShare Analyst’s Workstation Text Chart iBridge iXa iXv Commercial and government IBM i2 Fraud Intelligence Analysis Released May 2012 Law enforcement and public safety IBM i2 Intelligent Law Enforcement Released May 2012 Defense and national security Intelligence analysis platform for defense and national security Roadmapped for 2013 Signature solutions/ Smarter Commerce Smarter Cities/ Public safety Government affairs
- 8. 8 © 2013 IBM Corporation Smarter Cities drive sustainable economic growth and deliver citizen centered services by… …to increase the value to the citizens they serve in a rapidly changing economic world Leveraging information to make better decisions Anticipating problems to resolve them proactively Coordinating resources and processes to operate effectively Infrastructure Human Planning and Management Industry Solutions: What Makes a Smarter City?
- 9. 9 © 2013 IBM Corporation IBM i2 is a leading provider of intelligence analysis, law enforcement and fraud investigation solutions. i2 offerings deliver flexible capabilities that help combat crime, terrorism and fraudulent activity. Social and Health Transportation Energy and Water Government and Agency Administration Education Public Safety Urban Planning Environmental Industry Solutions: Smarter Cities - i2
- 10. 10 © 2013 IBM Corporation • Law Enforcement: Tools to collect, integrate, analyze, and quickly distribute information to field officers • Defense/National Security: Intelligence analysis to quickly identify and assess threat levels • Fraud Intelligence: Tools for organizations to track, analyze, and detect fraudulent activity Industry Solutions: Smarter Cities - i2 Intelligence Analysis Platform Rich Desktop Client Data sources Web Client Data Connectors Law Enforcement and Public Safety Commercial Fraud National Security and Defence Intelligence Analysis Portfolio
- 11. 11 © 2013 IBM Corporation High-Level Point Product Differentiation Industry Solutions: Smarter Cities - i2 IBM i2 Analyst’s Notebook Single User Desktop Chart Based Storage Target User - Analyst IBM i2 Analyst’s Notebook Premium Single User Desktop Local Repository Storage Target User - Analyst Upgrade path to Rich Client to IAP IBM i2 Intelligence Analysis Platform Multiple User Enterprise Group Repository Storage Target User – Multi Discipline Thin Client (Optional Rich Client) Route to IBM i2 Solutions
- 12. 12 © 2013 IBM Corporation GovernmentLaw EnforcementDefense Private Sector National Security Counter Terrorism Counter Intelligence Intelligence Analysis Border Security Cyber Risk Counter Intelligence Intelligence Analysis Target Analysis and Defense Peacekeeping Force Protection Pattern of Life Analysis Human Terrain Mapping Tactical Lead Generation Counter Terrorism Investigations Organized Crime Neighborhood/ Community Policing Public Order/Major Event Management Volume Crime Security Investigations Industry Oversight & Compliance Cybercrime Risk Management Anti-Money Laundering Fraud Industry Oversight & Compliance Cybercrime Securities Investigations Anti-Money Laundering Fraud Industry Solutions: Smarter Cities - i2
- 13. 13 © 2013 IBM Corporation Industry Solutions: Smarter Cities - i2 China’s Top Renewing ProductsChina’s Top Renewing Products i2 Analyst Notebook Premium (ANP): data storage, analysis tools, visualization and dissemination capabilities for analysts and investigators (Latest Version: 8.9.3 - Nov12) i2 Analyst Notebook (ANB): quickly collate, analyze and visualize data from disparate sources (Latest Version: 8.9.3 - Nov12) i2 iBase / iBridge: connects IBM i2 Analyst’s Notebook® users directly to enterprise databases (Latest Version: 8.9.1 - May12) Most Recent VersionsMost Recent Versions Popular Trade-upsPopular Trade-ups i2 Analyst's Notebook v8.9.3 Prod ID: 5725-G07 GA Date: 30-Nov-2012 i2 Analyst's Notebook Premium v8.9.3 Prod ID: 5725-G21 GA Date: 30-Nov-2012 i2 Analyst's Notebook SDK v8.9.3 Prod ID: 5725-G08 GA Date: 30-Nov-2012 i2 Analyst's Workstation v8.x.x Prod ID: 5725-G14 GA Date: 01-May-2012 From: i2 Analyst Notebook To: Analyst Notebook Premium End of Service InformationEnd of Service Information Product/Version EOS Date Analyst Notebook v7.x 31-Dec-2012 Analyst Notebook v6.x 30-Sep-2011 ANB SDK v 7.x 31-May-2013 iBase IntelliShare v1.x 31-May-2013
- 14. 14 © 2013 IBM Corporation Cúram extends IBM’s leadership in Smarter Cities by making social programs more accessible and delivering improved outcomes. IBM / Cúram will: • Provide timely access to the right social programs •Deliver integrated benefits and services •Drive improved outcomes and reduced costs Social and Health Transportati on Energy and Water Government and Agency Administration Educatio n Public Safety Urban Planning Environmenta l Industry Solutions: Smarter Cities - Cúram Top Products & Solutions: •Cúram Outcome Management •Cúram Business Intelligence and Analytics •Social Program Management Platform ( v6.0.5 - May’13) •Smarter Care (New Solution – 2013)
- 15. 15 © 2013 IBM Corporation Industry Solutions – Smarter Cities Financial Operations Smarter Cities – Financial Operations Infrastructure Human Planning and Management
- 16. 16 © 2013 IBM Corporation Industry Solutions Client Success Essentials Community Access the vast IBM Support knowledge base Interact with experts in social collaboration Consult creating a customized experience http://ibmurl.hursley.ibm.com/3ND9 Industry Solutions Client Success Essentials community Industry Solutions – Client Success Community
- 17. 17 © 2013 IBM Corporation Client Success Essentials: Proactively empowering clients with the knowledge to succeed Interact with experts in social collaboration Connect with Experts • Technical Exchanges • Open Microphones Newsletters • Regular push of information to registered clients who subscribe Social Media • Twitter • Blogs Client Councils • Regional User Groups • Voice of the Customer • Customer Advisory IBM Education Assistant Web-based Product Training IBM SaaS Client Success Portal IBM Online Support Portals: Web based assets designed for ease and accessibility • All IBM On-Premise SWG Products • Electronic Support • Product Documentation • Product Education • Knowledge-based Search Access the vast IBM Support knowledge base Consult creating a customized experience Consult with Experts • Office Hours • Connect with the Experts LIVE Event Readiness: • Holiday Readiness • End of Support out-reach • Custom Proactive Program Lab Services Architectural Reviews* Health Checks* Client Lifecycle Manager* Client Success Manager* * Fee based offerings that select customers may be entitled to as part of IBM S&S. Industry Solutions – Client Success
- 18. 18 © 2013 IBM Corporation Industry Solutions Client Success Working Hard to Help YOU! Year over Year Reduction in time to Resolution for TWO consecutive years! • Reduced time to close PMRs by 10% • Reduced the time to close S1s by 16% • Reduced the time to providing solutions on S1s by 27% Industry Solutions – Support Improvements
- 19. 19 © 2013 IBM Corporation ‘The largest ECM vendor in terms of market share and total content revenue, IBM has an increasing focus on high-value solutions.’ Sources: Gartner, Market Share Analysis: Enterprise Content Management Software, Worldwide, 2011 G00233424. Forrester, The Forrester Wave™: Dynamic Case Management, 2011 ‘IBM will drive leadership in analytics in the dynamic case management market.’ IBM: Leader Magic Quadrant: Integrated Marketing Management, November 2012 IBM: Leader Magic Quadrant: Multi-channel Campaign Management, May 2012 IBM: Leader Magic Quadrant: Marketing Resource Management, January 2012 IBM: Leader The Forrester Wave™: Web Analytics, Q4 ‘11 IBM: Leader The Forrester Wave™: Cross-Channel Campaign Management, Q1 ‘12 Industry Solutions – Analyst Community Feedback
- 20. 20 © 2013 IBM Corporation 0 B2B & Commerce Enterprise Content Management Enterprise Marketing Management Smarter Cities Intelligent solutions for more instrumented, interconnected, and intelligent civil systems B2B integration, selling, and fulfillment solutions that support all aspects of the commerce lifecycle Marketing process automation & targeted demand generation solutions Content management solutions that support and build efficiencies within the information lifecycle WW S&S Sales ResourcesWW S&S Sales Resources Division Leader-Division Leader- Ann Marie NimmerAnn Marie Nimmer -- amnimmer@us.ibm.comamnimmer@us.ibm.com Acquisition Leader-Acquisition Leader- Karen DavKaren Daveyey -- karen_davey@us.ibm.comkaren_davey@us.ibm.com Deb Ayala deborah_ayala@us.ibm.com Jeff Lynn lynnje@us.ibm.com AIM ILOG Opti & SCM and WebSphere Commerce & WTX moved into this pillar from WebSphere Filenet from IM moved into this pillar Jeff Lynn lynnje@us.ibm.com * SaaS * SaaS Todd Bifolchi tbifolchi @us.ibm.com Industry Solutions – Worldwide Resources
Notes de l'éditeur
- For over 2 years we have continually expanded our major initiatives. 2012 was the year that we focused on scale and integration; so in 2013 we’re excited about taking these solutions to market: Smarter Content - Capture, Activate it socialize it analyze it and govern it Smartest Cities - incorporating public safety with social programs and using technologies to help drive growth and anticipate problems before they happen. Smarter Commerce - new capabilities around buy market sell and service, we launched this in 2011 and continue to expand and grow and lead the market.
- Law Enforcement is often at the top of city expenditures. Couple that with the inefficiencies of intelligence and the phases the intelligence often working in silos. With i2 products and solutions, we bring together all phases of the investigative, analysis, visualization and communication process and link together all the critical roles by pulling in data from all sources. Enabling all levels in the intelligence cycle to virtually share within and across organizations.
- Key Message: Smarter cities today are using technology to enable new models for leadership, for delivering citizen centric services that help drive sustainable economic growth. Smarter cities are cities that both within and across these systems are: Leveraging information to make better decisions Anticipating problems to resolve them proactively, and Coordinating resources to operate effectively These are simple ideas, but the latest enhancements in technology have created possibilities that were unthinkable just a few years ago… for example: We can now harness more information from ever before, from our systems, from video cameras, and even from physical parts of our city. A US city put more than 100 wireless sensors underneath manhole covers throughout the city to measure waste water flows to manage storm events. We can anticipate problems using analytics capabilities that are much more detailed and precise than previous models. For example, we can now predict how traffic patterns will change in real-time, providing very detailed models that enable cities to adjust traffic flows to minimize or avoid congestion And finally, we can coordinate resources by driving both communication and processes to the right people at the right time based on process automation, collaboration, and business rules. These developments have fundamentally increased the value that cities can generate for their citizens and enable innovation in the ways city leaders operate and put citizens at the center of decisions and investments.
- Key Message: The acquisition of Cúram extends IBM’s leadership in Smarter Cities with a strong focus on citizen-driven social and health services that enables timely access to the right programs, effective delivery of such programs, and improved outcomes to ensure citizens are getting the promised benefits while reducing the cost of delivery. The Cúram capabilities provide an end-to-end platform for social programs, which addresses tremendous need in the marketplace, and extends IBM’s ability to effectively and efficiently address those needs, putting people first. Cúram and case management: Cúram extends IBM's leadership in Case Management by providing vertical specific capabilities to manage Social Programs (in other words Case Management for government programs). Cúram case management capabilities is the smarter cities and government equivalent to core banking in the banking industry or supply chain management in manufacturing.
- Whilst this presentation is all about the point product portfolio, i2 offerings are available for the three main sectors that we serve. These solution offerings start to bring the much wider IBM offering into play that make sense for your industry.
- IBM i2’s key point products include IBM i2 Analyst’s Notebook (and associated add-on products), IBM i2 Analyst’s Notebook Premium and the IBM i2 Intelligence Analysis Portfolio. This slide gives you the main differentiation points between the products. Firstly IBM i2 Analyst’s Notebook, historically i2’s leading flagship offering, is a rich visual analysis desktop product for single users which is predominantly aimed at, and used by intelligence, criminal and fraud analysts. Data can be ingested, visualized, analyzed and saved in the form of chart documents which have become a vital format for the dissemination of key intelligence. IBM i2 Analyst’s Notebook Premium further extends the capabilities of Analyst’s Notebook by offering all the capabilities of Analyst’s Notebook backed-up by an optimized local analysis repository that includes all the key elements required for single users to collate, manage, explore and analyze all of their local information into a single location. Analyst’s Notebook Premium also acts as the rich visual analysis client when part of the IBM i2 Intelligence Analysis Portfolio or IBM i2 solutions. IBM i2 Intelligence Analysis Platform is an extensible, scalable, collaborative environment that provides on-demand access to information with dedicated thin clients serving front-line, back-office, and managerial teams across the organization. With a flexible data storage model that meets the demands of today's increasingly disparate and complex data sets, this offering provides information for all at the time and place of need for improved situational awareness and decision-making. It also sits at the heart of the i2 solutions across Commercial Fraud Analysis, Law Enforcement and Public Safety and Defense and National Security.
- Key Message: The acquisition of Cúram extends IBM’s leadership in Smarter Cities with a strong focus on citizen-driven social and health services that enables timely access to the right programs, effective delivery of such programs, and improved outcomes to ensure citizens are getting the promised benefits while reducing the cost of delivery. The Cúram capabilities provide an end-to-end platform for social programs, which addresses tremendous need in the marketplace, and extends IBM’s ability to effectively and efficiently address those needs, putting people first. Cúram and case management: Cúram extends IBM's leadership in Case Management by providing vertical specific capabilities to manage Social Programs (in other words Case Management for government programs). Cúram case management capabilities is the smarter cities and government equivalent to core banking in the banking industry or supply chain management in manufacturing.
- This is our Industry Solutions Client Success Essentials Community, we encourage you and encouraging your clients to all join. Link below is in blue When you do join, you will see how we’ve been able to take all the different touch points where a client would go for information, through one area, and link them throughout. It’s our investment to ensure Client Success. Please go join and please encourage clients to join.
- Industry Solutions is making a large investment in ensuring we have overall client success. We measure client success in a renewal rate every day, but how we get to Client Success is a lot of work that we do every day and in every touch point with the client. We realize IBM is large and there is a lot of information out there, and for us having many acquisitions and welcoming clients into IBM, we are trying to simplify how a client navigates through IBM to ensure they have the best experience possible. And we’ve done so trough a community offering of taking our Smarter Cites, our Smarter Commerce, and our Smarter Content and putting it all inside of a portal. We did this by focusing on three key components of Software Support - Access - having the right access to IBM knowledge. - Being able to Interact - with experts through phone, email, social collaboration for the experts of the information you need. - And then Consult – making sure you’re mindful of the offerings we have with our experts when it comes to Services, Lab Services, Health Checks… The different offerings allow for touch points with your clients throughout the year versus the single pending event of a renewal. On the next slide you will see an example of this…… (next slide)
- We spend a lot of focus in making sure that we provide high value for our clients and measuring that success. We work hard for you and your clients. What we’re looking at here is our measurements, of showing you of how we’ve been able to, from a Support offering, - reduce the overall PMRs by 10% - reduce the S1 time to close is down by 16% - reduce the time to providing a solution on S1 by 27% In essence, our organization is getting smarter and faster. We could also talk about PMRs from a product release perspective as well, but showing our Subscription and our Support, and the value we’re bringing to our clients at the end of the day to ensure their success. I’ve been talking for 20-25 mins about our solutions, the investment in IBM, the investment we’re making for our clients… This should convey that we strongly believe in what we’re doing as you can tell by my excitement. But it’s not just us, IBM is a defined market leader as said by the analyst community as well (next slide)
- You can see here on the left hand side of the screen, we’re first talking about our e-commerce and our B2B solution, with Gartner’s Magic Quadrant and also Forrester’s Wave as showing IBM as the leader. Combing through the middle, again it’s Forrester and Gartner documenting the leadership we have in our EMM segment. And in the upper right hand corner, we’re also talking about our ECM, Smarter Content, documented by Gartner and Forrester again, naming us the marketing leader. There is no doubt, IBM is the strongest ECM vendor in terms of market share and total content revenue. In fact, just released, Gartner published its ECM Magic Quadrant report and recognized IBM as the 2012 undisputed leader in ECM. And last but not least, Forrester has recognized IBM's leadership in case management.
- Here we can see how we, Industry Solutions, are organized within IBM Industry Solutions comprised of 4 pillars, please note the 4 pillar names are not a client facing terms, however the strategies we just reviewed are. - This also helps understand where all an acquisition belongs within IS - Each pillar is like a brand and has a S&S WW sales leader (ID each) - We encourage you to work with your local S&S rep with specific questions but please know we have dedicated resources to help the S&S reps, and our Partners, directly if you need it. Please note that both B2B Commerce and EMM have SaaS offerings too. The main focus of today is about on premise software but be mindful of our SaaS offerings as well. Additional information on this can be found on Partner World.