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Winning Customers Synergistic Value Creation,  Marketing and Selling Ten3 Mini-course 100 PowerPoint slides + 100 half-page Executive Summaries By Vadim Kotelnikov Founder,  Ten3 Business e-Coach www.1000ventures.com www.1000advices.com Version: 2007 Marketing Growing Together Retaining Customers Selling Customer Care Ten3 Business e-Coach   The world’s leading source of inspiration, innovation, and unlimited growth! We help you change the World! Ten3  SMART  Learning:   S ynergistic,   M otivational,   A chievement-oriented,   R apid,   T echnology- powere d Free demo version
Winning Customers Synergistic Value Creation, Marketing and Selling ©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles
MARKETING GROWING TOGETHER RETAINING SELLING © Vadim Kotelnikov   Synergistic Marketing and Selling Creating, Winning, and Retaining Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer  Care  More information at 1000ventures.com: “ Synergistic Marketing ” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Competitive Strategies Survival vs. Market Leadership Strategies More information at 1000ventures.com: “ Competitive Strategies ” © Vadim Kotelnikov   Creating new adaptable business models Perfecting traditional business model Business Innovation Enterprise-wide BPM Functional improvements Process Innovation Radical Incremental Technology Innovation Systemic Linear Innovation Building distinctive capabilities Building resources Strategic Growth Focus Building Your Sustainable Competitive Advantage New product categories. New brands. Speed. New attributes. Line extensions. Product Innovation Customer intimacy Customer service Customer Satisfaction Differentiation and positioning Mass marketing Marketing Strategy Creating higher customer value Low cost/benefit ratio Customer Value Winning and Retaining Customers LEADERSHIP STRATEGY Targeting market leadership SURVIVAL STRATEGY Staying alive Area of Competition
Creating Sustainable Profit Growth Nine Questions To Answer © Vadim Kotelnikov   More information at 1000ventures.com:  “ Creating Sustainable Profit Growth ” ,[object Object],[object Object],[object Object],Moving Ahead of Competition ,[object Object],[object Object],[object Object],Customer Satisfaction ,[object Object],[object Object],[object Object],Customer Needs
©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
Yin Passive, Receptive Outside-In The Tao of Customer Value Creation Harmonizing Outside-In and Inside-Out Strategies Yang Active, Creative More Value Added Inside-Out Inspired by  "Agenda", Michael Hammer, 2001   More information at 1000ventures.com: “ Customer Value Creation ” ,[object Object],[object Object],[object Object],[object Object],Easy-To-Do-Business With
Amazon.com Unique Customer Value and Competitive Advantage 1000ventures.com No single aspect of Amazon.com's business model is sufficient to create a sustainable competitive advantage.  It is the synergistic combination of all of these information services and logistical processes that creates value for customers and comprise Amazon.com's competitive advantage. Success Story ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],New business model developed by Amazon.com creates value for customers by offering a synergistic combination of the following benefits:
©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
The Top 10 Laws of Marketing Market Laws and Your Powerful Strategies Adapted from "The 22 Immutable Laws of Marketing,” A. Ries, J. Trout & P. Temporal More information at 1000ventures.com: “ 22 Laws of Marketing ” Marketing strategies without emotion will not work. Emotion 10 Over time, a category will divide and become two or more categories. Division 9 Owning a superior position in the customer's mind is vital; marketing is a continuous search for exclusivity. Exclusivity 8 There's an irresistible pressure to extend the equity of the brand. Extension 7 The most powerful concept in marketing is owning a word in the prospect's mind. Focus 6 Marketing is not a battle of products, it's a battle of perceptions; it's better to be first in the mind than to be first in the marketplace. Perception 5 In the long run, every market becomes a two-horse race. Duality 4 The strategy to use depends on which rung you occupy on the ladder. Ladder 3 If you can't be first in a category, change the nature of the category or set up a new category you can be first in. Category 2 It's better to be the first than it is to be better. Leadership 1
Effective Competing Developing Your  Differentiation Strategies WEAK Differentiation Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object],STRONG Differentiation Ideas ,[object Object],[object Object],[object Object],[object Object],[object Object],Adapted from “Differentiate of Die”, Jack Trout More information at 1000ventures.com:  “ Differentiation Strategies ” ,[object Object],[object Object],[object Object],[object Object],[object Object],Differentiating Statement of Ten3 Business e-Coach “ We invented ” = Being First; “ We inspire ” = Market Specialty;   Attribute Ownership “ Customers in 100+ countries ” = Leadership (in the targeted market niche) Case in Point We don’t just teach  –  we inspire! We invented Business e-Coaching in 2001. Today, we have customers in 100+ countries.
©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
Synergistic Selling   Selling Yourself × Selling Company × Selling Product  Sell Yourself Sell Your Product Sell Your Company ,[object Object],[object Object],[object Object],[object Object],The Three Parts of the Synergistic Selling More information at 1000ventures.com: “ Motivating Yourself ”
©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
Customer Retention Benefits and Strategies 1000ventures.com ,[object Object],[object Object],[object Object],[object Object],[object Object],Benefits of Customer Retention Source:  “Extreme Management", Mark Stevens ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Things that Customers Want Source: "Customer Retention in a Week", Jane Smith
©  2007  Vadim  Kotelnikov Inventor & Founder Ten 3  Business e-Coach,  www.1000ventures.com 1.  Customer-focused Corporate Strategies 2.  Creating Innovative Customer Value 3.  Marketing Strategies 5.  Retaining Customers 6.  Growing Together 4.  Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries,  view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
Customer Intimacy as a Competitive Advantage The Three Routes: Tailoring, Coaching, and Partnering Outside-In Company TAILORING Delivering fitting solutions Adapted from “Customer Intimacy”, Fred Wiersema Inside-Out Company ,[object Object],[object Object],[object Object],PARTNERING Co-innovating ,[object Object],[object Object],[object Object],COACHING Guiding toward better results ,[object Object],[object Object],[object Object],More  information at 1000ventures.com: “ Customer Intimacy ”
Winning Customers Synergistic Value Creation, Marketing and Selling BUY NOW Instead of Introduction For the vast majority of companies, having well-defined visions and mission statements changes nothing. The exercise of crafting them is a complete waste of time and talent if visions and mission statements are used for nothing but being published in the annual report and displayed in a reception area. To be able to energize employees to work towards corporate goals, visions and missions should be more than a sign on the wall. Executives and managers should live them, be seen living them, and constantly communicate them to their employees. Vision Vision is a short, succinct, and inspiring statement of what the organization intends to become and to achieve at some point in the future, often stated in competitive terms. Vision refers to the category of intentions that are broad, all-intrusive and forward-thinking.  It is the image that a business must have of its goals before it sets out to reach them. It describes aspirations for the future, without specifying the means that will be used to achieve those desired ends. Mission Statement A mission statement is an organization's vision translated into written form. It makes concrete the leader's view of the direction and purpose of the organization. For many corporate leaders it is a vital element in any attempt to motivate employees and to give them a sense of priorities Setting Goals The major outcome of strategic road-mapping and strategic planning, after gathering all necessary information, is the setting of goals for the organization based on its vision and mission statement. A goal is a long-range aim for a specific period. It must be specific and realistic. Long-range goals set through strategic planning are translated into activities that will ensure reaching the goal through operational planning. Strategic Intent A strategic intent is a company's vision of what it wants to achieve in the long term. It must convey a significant stretch for your company, a sense of direction, discovery, and opportunity that can be communicated as worthwhile to all employees. It should not focus so much on today's problems but rather on tomorrow's opportunities. Sample Ten3 slide with  a half-page Executive Summary This is a demo version   (10 slides only, no Executive Summaries) Buy this Ten3 Mini-course 100 PowerPoint Slides  +  100 half-page Executive Summaries US$ 39 only Click here  to see the list of all Ten3 e-Coaching Products Click here  to see the complete list of slides 1000ventures.com

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Winning Customers

  • 1. Winning Customers Synergistic Value Creation, Marketing and Selling Ten3 Mini-course 100 PowerPoint slides + 100 half-page Executive Summaries By Vadim Kotelnikov Founder, Ten3 Business e-Coach www.1000ventures.com www.1000advices.com Version: 2007 Marketing Growing Together Retaining Customers Selling Customer Care Ten3 Business e-Coach The world’s leading source of inspiration, innovation, and unlimited growth! We help you change the World! Ten3 SMART Learning: S ynergistic, M otivational, A chievement-oriented, R apid, T echnology- powere d Free demo version
  • 2. Winning Customers Synergistic Value Creation, Marketing and Selling © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles
  • 3.
  • 4. Competitive Strategies Survival vs. Market Leadership Strategies More information at 1000ventures.com: “ Competitive Strategies ” © Vadim Kotelnikov Creating new adaptable business models Perfecting traditional business model Business Innovation Enterprise-wide BPM Functional improvements Process Innovation Radical Incremental Technology Innovation Systemic Linear Innovation Building distinctive capabilities Building resources Strategic Growth Focus Building Your Sustainable Competitive Advantage New product categories. New brands. Speed. New attributes. Line extensions. Product Innovation Customer intimacy Customer service Customer Satisfaction Differentiation and positioning Mass marketing Marketing Strategy Creating higher customer value Low cost/benefit ratio Customer Value Winning and Retaining Customers LEADERSHIP STRATEGY Targeting market leadership SURVIVAL STRATEGY Staying alive Area of Competition
  • 5.
  • 6. © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
  • 7.
  • 8.
  • 9. © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
  • 10. The Top 10 Laws of Marketing Market Laws and Your Powerful Strategies Adapted from "The 22 Immutable Laws of Marketing,” A. Ries, J. Trout & P. Temporal More information at 1000ventures.com: “ 22 Laws of Marketing ” Marketing strategies without emotion will not work. Emotion 10 Over time, a category will divide and become two or more categories. Division 9 Owning a superior position in the customer's mind is vital; marketing is a continuous search for exclusivity. Exclusivity 8 There's an irresistible pressure to extend the equity of the brand. Extension 7 The most powerful concept in marketing is owning a word in the prospect's mind. Focus 6 Marketing is not a battle of products, it's a battle of perceptions; it's better to be first in the mind than to be first in the marketplace. Perception 5 In the long run, every market becomes a two-horse race. Duality 4 The strategy to use depends on which rung you occupy on the ladder. Ladder 3 If you can't be first in a category, change the nature of the category or set up a new category you can be first in. Category 2 It's better to be the first than it is to be better. Leadership 1
  • 11.
  • 12. © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
  • 13.
  • 14. © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
  • 15.
  • 16. © 2007 Vadim Kotelnikov Inventor & Founder Ten 3 Business e-Coach, www.1000ventures.com 1. Customer-focused Corporate Strategies 2. Creating Innovative Customer Value 3. Marketing Strategies 5. Retaining Customers 6. Growing Together 4. Effective Selling & Related People Skills Slide + Executive Summary To see Slides with Executive Summaries, view or print slides as Note Pages Clickable titles Winning Customers Synergistic Value Creation, Marketing and Selling
  • 17.
  • 18. Winning Customers Synergistic Value Creation, Marketing and Selling BUY NOW Instead of Introduction For the vast majority of companies, having well-defined visions and mission statements changes nothing. The exercise of crafting them is a complete waste of time and talent if visions and mission statements are used for nothing but being published in the annual report and displayed in a reception area. To be able to energize employees to work towards corporate goals, visions and missions should be more than a sign on the wall. Executives and managers should live them, be seen living them, and constantly communicate them to their employees. Vision Vision is a short, succinct, and inspiring statement of what the organization intends to become and to achieve at some point in the future, often stated in competitive terms. Vision refers to the category of intentions that are broad, all-intrusive and forward-thinking.  It is the image that a business must have of its goals before it sets out to reach them. It describes aspirations for the future, without specifying the means that will be used to achieve those desired ends. Mission Statement A mission statement is an organization's vision translated into written form. It makes concrete the leader's view of the direction and purpose of the organization. For many corporate leaders it is a vital element in any attempt to motivate employees and to give them a sense of priorities Setting Goals The major outcome of strategic road-mapping and strategic planning, after gathering all necessary information, is the setting of goals for the organization based on its vision and mission statement. A goal is a long-range aim for a specific period. It must be specific and realistic. Long-range goals set through strategic planning are translated into activities that will ensure reaching the goal through operational planning. Strategic Intent A strategic intent is a company's vision of what it wants to achieve in the long term. It must convey a significant stretch for your company, a sense of direction, discovery, and opportunity that can be communicated as worthwhile to all employees. It should not focus so much on today's problems but rather on tomorrow's opportunities. Sample Ten3 slide with a half-page Executive Summary This is a demo version (10 slides only, no Executive Summaries) Buy this Ten3 Mini-course 100 PowerPoint Slides + 100 half-page Executive Summaries US$ 39 only Click here to see the list of all Ten3 e-Coaching Products Click here to see the complete list of slides 1000ventures.com

Notes de l'éditeur

  1. END-USER LICENSE AGREEMENT AND LIMITED WARRANTY Grant of License and Ownership This Ten3 Smart e-Course (“Smart Course”) is licensed, not sold, to you by Vadim Kotelnikov, the author (“Licensor”), and in consideration of your payment of the license fee, which is a part of the price you paid, and your agreement to these terms. This license allows you to use and display your copy of the Smart Course on a single computer (i.e. with a single CPU) at a single location for learning and presentational use only, so long as you comply with the terms of this Agreement. You may make one copy for back up, or transfer your copy to another CPU, provided that the Smart Course is usable on only one computer. You may disassemble, rearrange or translate the Smart Course without changing its individual slides and removing the reference to the source. You may also print out the Smart Course as slides or handouts for your personal use. Restrictions You may not transfer or distribute the Smart Course to anyone else. Except for backup, you may not copy the Smart Course. You may not network the Smart Course or otherwise use it on more than one computer or computer terminal at the same time. You may be held legally responsible for any copying or copyright infringement which is caused by your failure to abide by the terms of these restrictions. Termination This license is effective until terminated. This license will terminate without notice from the Licensor if you fail to comply with any provisions or limitations of this license. Upon termination, you shall destroy all copies of the Smart Course software. Should you have any questions concerning this agreement or if you wish to contact the Licensor for any reason, please send e-mail to: headoffice@1000ventures.com