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15. INFLUENTIAL INFLUENTIAL After seeing someone who is very pouring out negative messages about your company, After seeing someone who is very pouring out negative messages about your company,
32. REGULATIONS tell us what is right and wrong to say in customer support.
33. SENSITIVE INFORMATION There are times when customer service requires you to get such as birth date and any other private numbers.
34. CORRESPONDENCE Make sure other people see it happening but the is only viewable or heard by the representative and the customer, such as transactions on phone and email.